Leaders - Forest Hill Reviews 

307
TrustScore 5 out of 5

4.9

9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Selwyn was extremely helpful and timely in her replies while I was looking for a suitable place to live in Forest Hill. Courteous and knowledgeable, Selwyn sorted a viewing out for me quickly and assi... See more

Rated 5 out of 5 stars

I would like to thank Mr.selwyn his response is very quick and make us understand everything easily and made our work smooth and he is very respectful and helpful I have never seen such quick respon... See more

Rated 5 out of 5 stars

The response to service was very prompt. Selwyn, the member of staff that I spoke with delivered an excellent services. Each time I ring him, who quickly answered the phone and put me through all... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Forest Hill

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

307 reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(307)

2,203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks Macy!

Macy was lovely. She helped me arrange a viewing soon after submitting an enquiry, responded to emails promptly, and was generally polite.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and service

I’ve had a great experience with Leaders so far. The service has been professional, friendly, and efficient from the start. Macy has been especially helpful throughout the process, always responding quickly to my questions, keeping me updated, and making everything as straightforward as possible. She’s been approachable, knowledgeable, and has made the whole experience much less stressful. I really appreciate all of her support and would happily recommend Leaders to anyone looking for a new place to live.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Selwyn: Leaders Forest Hill

Selwyn was extremely helpful and timely in her replies while I was looking for a suitable place to live in Forest Hill. Courteous and knowledgeable, Selwyn sorted a viewing out for me quickly and assisted me with my enquiries. I cannot recommend her enough.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

The response to service was very satisfactory.

The response to service was very prompt.
Selwyn, the member of staff that I spoke with delivered an excellent services.
Each time I ring him, who quickly answered the phone and put me through all that was my concern.
And was able to arrange the house viewing same day. Tim also, was quite helpful as well like Selwyn.

That's quite satisfactory.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with Macy

Had a great experience with Macy. She was super friendly and reassuring about the process, quickly set up a viewing for me and my partner. Gained confidence that we will be able to find the right property for us.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Mr.selwyn his…

I would like to thank Mr.selwyn his response is very quick and make us understand everything easily and made our work smooth and he is very respectful and helpful
I have never seen such quick response from other services I’m pretty much satisfied with selwyn and lillie hand arranged us a viewing in a short time and these guys are doing a great job really appreciate it

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Good contact

I was in touch with Selwyn Pacheco at Leaders estate agents, he was very helpful and communicative and I would definitely recommend.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Leaders Forest Hill

I’ve really enjoyed dealing with Leaders Forest Hill over the past 3 years. Managing my tenancy was really easy and the staff were communicative via email and phone throughout. The Leaders portal is also super convenient. Selwyn helped me out when I first moved into my last place, dealing with an issue quickly and promptly. He is responsive and enthusiastic which I really appreciate. I’m looking forward to working with him again hopefully for my next property search 😊 after several experiences over the years with dishonest lettings agents and tricky private landlords Leaders was truly a breath of fresh air.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Moving made easy!

Selwyn has been a massive help in getting me into a lovely flat and has made it so much easier for me to deal with all that comes with moving house! Would definitely recommend him and the company if you're looking to move!

9 July 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Dear Connor Zawacki

We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Aleyna and lillie were really helpful…

Aleyna and lillie were really helpful for finding me an property and they are so friendly and sweet by nature as well. Great to have them!!

8 July 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Dear Dax Odedra, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Aleyna and Lillie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great Service

I have been using Leaders as my agent for several years now, and the service has been excellent. They are always responsive to my issues and solve them quickly and efficiently. It is comforting to know that if I have any problems with my flat they are there to help, as I do not live in the UK. With new Renters Rights Act, Leaders were very proactive in ensuring that I was informed of the changes and the impact, not only prior to the activation of the Act, but also afterwards. I would definitely recommend as an agent.

8 July 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Dear Toby Foulkes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Incredibly prompt and timely responses

Incredibly prompt and timely responses, Selwyn was lovely to work with and was very helpful with helping me look for a property to let :)

6 July 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Dear Izabel Heaton

We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Communicative & helpful

Communicative & helpful - appreciate the client experience so far!

30 June 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Dear Jasmine

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I am satisfied with the services I…

I am satisfied with the services I received. They were very helpfull

23 June 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Dear Grace

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Macy was very friendly on call and…

Macy was very friendly on call and helpful to book a viewing for a property!

23 June 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Dear Evie Allen

We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

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