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Review summary

Created with AI, based on recent reviews

Evaluating 510 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, praising their knowledge, patience, and supportive approach, which greatly enhances the learning process. The user experience is consistently described as smooth and easy to navigate, with many appreciating the well-structured and informative course materials. People also commend the quality of the courses and products, finding them practical and effective for skill development. However, some customers expressed dissatisfaction with certain aspects, such as outdated course content or poor presentation quality, including issues with audio and visual elements. A few also noted that some courses might not be as in-depth as expected for their advertised level, or that assessment questions were poorly worded.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their knowledge, patience, and supportive... See more

User experience

People report positive experiences with user experience. Customers praise the platform's ease of navigation,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the training... See more

Product

Customers consistently note positive experiences with product. Many reviewers found the courses to be... See more

Quality

Users describe positive interactions with quality, highlighting affordable, high-quality learning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very smooth training process. Great location, free parking under the building. Easy to find. Communication was great before and after the course. I attended the Swedish Massage and Lymphatic Drain... See more

Rated 5 out of 5 stars

I recently completed the Swedish massage and lymphatic Drainage course with Lisa. What an amazing tutor, she explained everything in detail and offers a lot of support afterwards. I'd highly recomme... See more

Rated 5 out of 5 stars

At first i was afraid to spend my money online on a company due to scam risk. This was one of the best decisions i made this year and planning to purchase more courses to add onto my healthcare qua... See more

Rated 5 out of 5 stars

As a dog lover with an older dog I thought it was important I learn sone first aid skills in case I ever need these. The online course from Lead Academy was simple to access, easy to follow, very in... See more


Company details

  1. Educational Institution
  2. Training Centre

Written by the company

Lead Academy is a leading provider of online training, practical courses, and professional accreditation. Our innovative e-learning platform offers professional qualifications with materials accessible wherever, whenever through your computer, tablet, or even your phone! Lead Academy knows that learning doesn’t begin and end in the classroom. Education is an ongoing process throughout our lives. That’s why we offer courses covering a variety of subject areas, accessible anywhere in the world. We keep our training affordable without losing out on quality, with all materials designed and delivered by industry experts. Through this, we aim to help people achieve their personal and professional development, with UK and internationally-recognized accreditation as proof of their new skills and knowledge.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Tarot Card Online Course....perfect from start to finish!

I decided to buy a Tarot Card Reading online course as a birthday present for my niece as she is interested in this type of thing.
Obviously I wanted it to be a surprise and didnt want her to find out about this gift until it was on the date of her birthday.
I paid the full amount but had to put my email address on the contact details because I didn't want any correspondence going to my niece before her birthday which would spoil the surprise.
To avoid any confusion I contacted the support team and spoke to a lovely man called Charlie. I explained everything to him and he sorted it all out making sure my niece didn't receive log in instructions etc until her birthday.
She is over the moon with her present and Im so pleased I decided to do this through Lead Academy.
I hope this review will be seen by customer supporter Charlie, throughout my contact with him he was polite, professional and very friendly indeed, I could not of asked for more .
I hope Lead Academy appreciates this member of staff ,you should be proud to have him within your team, he is most defiantly a asset to your organisation.
I will defiantly give a big fat 5 stars for Lead Academy......and also Charlie too!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Decently done

As much as I considered it easy that is only because they give you all the information you need to focus on mainly plus some added extra via videos. Long as you have the time and study the keywords it’s very good

27 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Lead Academy

I had the most amazing teacher named Farah, she made sure we all understood the safe way to complete all steps when it came to being a phlebotomist. Even on the first day by allowing us just to refresh our memory with using the mannequin arm, Just to make sure we did everything correctly to get a good blood draw. I would definitely recommend Lead Academy to anyone interested in completing a course, Thank you all so much for everything and I can't wait to update you on my new venture.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

It was Amazing experience learning phlebotomy at lead academy. The tutor was very detailed and patience enough to carry everyone along.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Well made course materials and a…

Well made course materials and a brilliant start to my new teaching journey. I normally teach health, social care and science subjects but have decided to branch out! New year and all that jazz! Feeling excited I passed my TEFL course.

26 February 2026
Unprompted review
Rated 4 out of 5 stars

The tutor is a great teacher

The tutor is a great teacher, she thought with patience and was always ready to attend to each person one to one. The materials needed for practical were available , it was a great learning experience.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Introduction to phlebotomy

The experience was really positive from start to finish. The online training was easy to navigate and the face to face training was very well carried out. The trainer was patient and respectful, even when some students were not.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

It was an incredible experience..

It was an incredible experience of learning with Ms Liza. Thank you for arranging the course in Birmingham. I definitely recommend.
I am glad to inform that few of my friends, already participated in your course and they too have the same opinion.

22 February 2026
Unprompted review
Rated 2 out of 5 stars

It was a ok course but I found it to be…

It was a ok course but I found it to be very basic and could really do with some articles that show where the information was found.
I think the course could also be updated with the more updated information on icing and heating procedures with injury’s
Just felt a bit AI led.

24 February 2026
Unprompted review
Rated 4 out of 5 stars

basic phlebotomy course experience

I found the video and pdf lessons both really helpful. It allowed me to understand and take notes accordingly. one thing I would like to suggest to improve is perhaps having a glossary at the start or end to understand the abbreviations and medical terminology used so that it can be referred to as needed. this course would help my personal and professional journey, as I am a student looking to work in the healthcare field.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Reflexology course in BIRMINGHAM

Absolutely amazing. I did a Reflexology course with the lovely Lia and her assistant Mirsa. It was a calm Sunday and we were kept so engaged and informed throughout the training day.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a brilliant experience

I had a brilliant experience, the teachers were very friendly and delivered excellently the courses also the environment provided the academy was perfect. Overall I will come back for more courses.

19 February 2026
Unprompted review

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