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Review summary

Created with AI, based on recent reviews

Evaluating 510 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, praising their knowledge, patience, and supportive approach, which greatly enhances the learning process. The user experience is consistently described as smooth and easy to navigate, with many appreciating the well-structured and informative course materials. People also commend the quality of the courses and products, finding them practical and effective for skill development. However, some customers expressed dissatisfaction with certain aspects, such as outdated course content or poor presentation quality, including issues with audio and visual elements. A few also noted that some courses might not be as in-depth as expected for their advertised level, or that assessment questions were poorly worded.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their knowledge, patience, and supportive... See more

User experience

People report positive experiences with user experience. Customers praise the platform's ease of navigation,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the training... See more

Product

Customers consistently note positive experiences with product. Many reviewers found the courses to be... See more

Quality

Users describe positive interactions with quality, highlighting affordable, high-quality learning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very smooth training process. Great location, free parking under the building. Easy to find. Communication was great before and after the course. I attended the Swedish Massage and Lymphatic Drain... See more

Rated 5 out of 5 stars

I recently completed the Swedish massage and lymphatic Drainage course with Lisa. What an amazing tutor, she explained everything in detail and offers a lot of support afterwards. I'd highly recomme... See more

Rated 5 out of 5 stars

At first i was afraid to spend my money online on a company due to scam risk. This was one of the best decisions i made this year and planning to purchase more courses to add onto my healthcare qua... See more

Rated 5 out of 5 stars

As a dog lover with an older dog I thought it was important I learn sone first aid skills in case I ever need these. The online course from Lead Academy was simple to access, easy to follow, very in... See more


Company details

  1. Educational Institution
  2. Training Centre

Written by the company

Lead Academy is a leading provider of online training, practical courses, and professional accreditation. Our innovative e-learning platform offers professional qualifications with materials accessible wherever, whenever through your computer, tablet, or even your phone! Lead Academy knows that learning doesn’t begin and end in the classroom. Education is an ongoing process throughout our lives. That’s why we offer courses covering a variety of subject areas, accessible anywhere in the world. We keep our training affordable without losing out on quality, with all materials designed and delivered by industry experts. Through this, we aim to help people achieve their personal and professional development, with UK and internationally-recognized accreditation as proof of their new skills and knowledge.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing

Amazing course, Jerry was an amazing teacher, very supportive and always on hand to answer any questions I had. Would highly recommend. I’ve always wanted to do a phlebotomy course, thank you for an amazing experience.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Lead Academy

Lead Academy, a place to be for all form of massage training, both classroom and online.
All the instructors are exceptional and friendly.
Communication wise, they listen and show empathy.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Billed as 120 hour course but took me…

This review reflects my personal experience after completing the course.
The course is advertised as a 120-hour TEFL/TESOL course, but I completed the material in under two hours. The course consisted of approximately 80 pages of reading, followed by a short 10-question multiple-choice test before downloading the certificate.
I am an experienced teacher, and in my opinion, the course would not have prepared someone to teach English as a second language. The material provided limited information on grammar rules, and I noticed several typographical errors throughout.
After posting my original review, the company contacted me and offered three additional courses if I would amend my review. I declined this offer. My original review was later flagged for “illegal or defamatory content” during the Trustpilot moderation process, but the platform determined the content was not defamatory and reinstated it.
I will keep the certificate since I paid for the course, but based on my experience, I would not personally enrol in another course from Lead Academy.

6 March 2026
Unprompted review
Rated 3 out of 5 stars

There's lots of grammatical errors…

There's lots of grammatical errors which make some information unclear. Really poor for a service you have to pay for. Particularly in the quiz, which determines whether someone passes or not - one question is so grammatically incorrect that it technically asks the wrong thing. It contains a double negative and I got this question wrong as I answered the question that was actually asked, instead of what was clearly intended. Then the last question gave an option in the multiple choice that cut off mid-word so again, doesn't make sense. You should fix this.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Iv Drip Training

I recently completed the IV Drip Training with Lead Academy and had a very positive experience. The course was well organised, informative, and a great opportunity to build on existing knowledge of IV infusions. A special thank you to the educator, Mario, who was excellent! I would highly recommend this training to healthcare professionals who already have some background in infusion therapy.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I attended the Deep Tissue massage…

I attended the Deep Tissue massage course last week and was genuinely impressed with the quality of the training. The trainer, Marcin, was extremely well prepared and demonstrated all the essential strokes clearly and confidently, making it easy to follow and understand.

His coaching skills were excellent—supportive, attentive, and very knowledgeable. Throughout the day he made sure each of us felt comfortable with the techniques and equipped with the essential skills needed to practise safely and effectively. For a one‑day course, it was incredibly comprehensive and hands‑on.

I left feeling confident, well‑guided, and inspired to continue developing my skills. Highly recommended for anyone looking to learn Deep Tissue massage in a structured and professional environment.

27 February 2026
Unprompted review

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