It logged me out and I was unable to re-enter my document after printing one copy. Had to go to a copy machine to obtain second copy. Otherwise, priced right and efficient solution to creating docum... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
With AI I should now be able to get questions answered immediately. Maybe I can now that I purchased a license.-Got a license and no, their AI is insufficient relative to other AIs. And now that I hav... See more
Company replied
With a few forms for her Ill brother. Lawdepot required a subscription but had a seven day free review period. The forms worked their magic. I cancelled the sub, had a bit of trouble and wro... See more
Company replied
I guess I won't know how legally binding this document was until after I'm gone but this was easy to put together, hopefully checks all the boxes and is the responsible thing to do for our heirs. The... See more
Company replied
Company details
Written by the company
More than 13 million people have used LawDepot to create over 41 million legal documents and save over 4.1 billion dollars in legal fees. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs.
Written by the company
- Print or Download Your Customized Legal Document in 5-10 minutes
- Whether you are interested in protecting your estate, managing a rental property, setting up a business or any other situation requiring legal forms, LawDepot's extensive selection of documents and legal resources are easy to use and will save you the cost of expensive legal fees. All of our documents are created and updated by a team of in-house lawyers since 2001.
- Knowledgeable Support Team
- We have one of the best support teams in the business. We're available to assist you Monday to Friday, 8am to 7pm ET by phone, chat or email.
Our Customer Commitment
Clear choices. Convenient subscription management. Support when you need it.
At LawDepot, we want customers to feel informed and confident from the start. Before checkout, customers can review pricing, subscription terms, renewal details, and cancellation information. After purchase, they can manage their account online, update or cancel their subscription, or get support by phone, chat, email, and our online Help Center.
Contact info
340 S Lemon Avenue #9644, 91789, Los Angeles, California, United States
- 1-855-231-8424
- supportmanager@lawdepot.com
- lawdepot.com
4.1
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from LawDepot
Hi Leo, thank you for your feedback. We're sorry to hear that the availability of documents did not meet your expectations. We understand how important timely and easy access to documentation is, and we appreciate you bringing this to our attention. Your comments will help us identify opportunities to improve the information and resources we provide.
Sincerely,
Linda
Customer Support
The documents leave a lot to be desired…
The documents leave a lot to be desired and also do not even have simple tools to review and spell check. Support is rude and unprofessional. Would not recommend to anyone.
24 July 2026
Unprompted review
Reply from LawDepot
Hi Ric,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We have reviewed the concerns you raised regarding your interaction with our support team and have addressed them internally. Providing professional and respectful customer service is important to us, and we appreciate you bringing this to our attention.
We also understand your comments regarding document review and editing features. LawDepot is designed to help users create legal documents through guided questionnaires, and we recognize that some users may wish for additional editing and review tools. Your feedback has been shared with our Product team for consideration as we continue to evaluate ways to improve the user experience.
Thank you again for your feedback, Ric. We value all customer input and use it to help improve our products and services.
Sincerely,
Linda
Customer Support
Super fast and easy
24 July 2026
Reply from LawDepot
We're so glad you found our service fast and easy to use. Thank you for your wonderful feedback!
Sincerely,
Linda
Customer Support
Easy and comprehensive.
24 July 2026
Reply from LawDepot
Thank you, Alan, for your review! We're delighted to hear that you found LawDepot easy to use and comprehensive. Our goal is to make creating legal documents as simple and straightforward as possible, while providing the tools and resources our customers need. We appreciate your feedback and thank you for choosing LawDepot!
Sincerely,
Linda
Customer Support
Not the open and honest help I expected
Though I'm a service disabled veteran I am trying to help a younger man get a new start in life by helping him start a business. I've been blessed and want to pass that blessing on. So I was searching online for some fillable forms and found LawDepot who promised a variety of subscription plans, but since this is a onetime use I chose the "free for one week" plan. But this company failed to stress that free isn't free. I only get the completed form if I pay a previously undisclosed "notary" fee. So I am now out the completed form I need to help this young guy because LawDepot won't allow me to download the completed form, and I now see they've locked me into a monthly subscription I'll never use. Very misleading.
22 July 2026
Unprompted review
Reply from LawDepot
Hi Dennis,
Thank you for taking the time to share your experience. We're sorry to hear that our service did not meet your expectations.
We understand how frustrating it can be when there is confusion about access to a document or the available subscription options. Our goal is to provide customers with flexible choices based on their needs, including single-document access, annual subscriptions, and a free trial that provides temporary access to a category of legal documents. The free trial is optional and can be cancelled at any time before renewal.
We would also like to clarify that document creation and notarization are separate services. Depending on the document and workflow, notarization may be presented as an optional service and is not necessarily required to create or access a document.
After seeing your review, our team reached out to offer assistance and better understand the concerns you experienced, but we did not receive a response. To ensure there would be no future renewal, we have taken steps to cancel the subscription associated with your account.
We appreciate your feedback, as it helps us identify areas where we can improve communication and the customer experience. If you would like us to further review what occurred or assist with document access questions, please email us at ClientAdvocate@lawdepot.com.
Sincerely,
Linda
Customer Support
easy to use and makes a job fill safe
21 July 2026
Reply from LawDepot
We're so glad to hear that you found our product easy to use and that it makes you feel secure. Thank you for your positive feedback!
Sincerely,
Linda
Customer Support
Didn't like 1-year limitation on Power…
Didn't like 1-year limitation on Power of Attorney.
21 July 2026
Reply from LawDepot
Hi Michael,
Thank you for your feedback. We understand your concern regarding the one-year limitation. To clarify, the access period relates to the use of our platform and document services, including the ability to create, edit, download, and print your document during the active license term. It does not determine the legal duration of the completed Power of Attorney itself. Once the access period expires, customers can always purchase access again if they need to return to the platform and work with their document in the future. We also offer different access options to meet a variety of needs, including plans with broader document access. We appreciate your comments and will keep them in mind as we continue improving the customer experience.
Sincerely,
Linda
Customer Support
Easy to use and understand
It is extremely easy to navigate to create legitimate documents.
21 July 2026
Reply from LawDepot
We're so happy to hear that you found our platform easy to navigate for creating your documents! We truly appreciate your positive feedback.
Sincerely,
Linda
Customer Support
Reply from LawDepot
Thank you for your kind review! We're delighted to hear you had a great experience. We appreciate your support and look forward to serving you again.
Sincerely,
Linda
Customer Support
Reply from LawDepot
We're happy to hear that you found the format easy to use. We appreciate your positive feedback!
Sincerely,
Linda
Customer Support
Reply from LawDepot
We appreciate your feedback and understand that there was a lot to process. We are always working to refine our offerings.
Sincerely,
Linda
Customer Support
Easy to do Good format
17 July 2026
Reply from LawDepot
We're happy to hear that you found it easy to use and appreciated the format. Thank you for your feedback!
Sincerely,
Linda
Customer Support
Reply from LawDepot
We're so happy to hear our program is easy to use and helps keep your documents clear and clean! We appreciate your positive feedback.
Sincerely,
Linda
Customer Support
Subscription auto-renewal warning
The subscription was auto-renewed without advance warning. This is a seedy practice in any case but will soon be illegal thanks to the UK's Digital Markets, Competition and Consumers Act 2024 (DMCCA)
The company refunded my money after I reached out to them, but I failed to spot the previous year's subscription which I requested be refunded but was refused. (I didnt even receive an emailed receipt for either payment.)
15 July 2026
Unprompted review
Reply from LawDepot
Thank you for sharing your feedback. We're sorry to hear about your frustration with the renewal process.
LawDepot's annual plans are subscriptions that renew automatically unless cancelled. Renewal terms are disclosed during signup and are also available within a customer's account subscription settings. Customers can cancel at any time to stop future renewals.
We're pleased that our team was able to resolve your recent concern with a refund. As with all subscriptions, refund requests are reviewed according to our published policy, which includes a 30-day money-back guarantee for annual plans.
Regarding receipts, while they are not automatically emailed, they are available 24/7 through the account's Subscription section, where they can be viewed, downloaded, or printed at any time.
We appreciate your feedback, as it helps us continue improving the customer experience and ensuring our subscription information remains clear and accessible.
Sincerely,
Linda
Customer Support
the subscription is only valid for 5…
the subscription is only valid for 5 year if you keep the same tenant for 5 years
14 June 2026
Reply from LawDepot
Hi Joe,
Thank you for your feedback. We'd like to clarify that the Five-Year Access purchase for our Residential Lease Agreement is not limited to a single tenant or a single lease. During your access period, you can create as many Residential Lease Agreements as needed by selecting "New" from your existing document in your LawDepot account.
This purchase provides access to the Residential Lease Agreement template for five years. If you need access to other document types, we also offer additional options, including our Basic purchase, One Year Pro subscription, and Free 7-Day Trial.
If you have any questions, please reply to our email or contact us at ClientAdvocate@lawdepot.com. We'd be happy to help.
Kind regards,
Linda
Customer Support
I am extremely disappointed with my…auto cgarge
I am extremely disappointed with my experience with LawDepot. I signed up for what I believed was a short-term service and was later charged through an automatic renewal that I was not aware would continue. When I contacted customer service to request a refund, I received no meaningful assistance and was told the charges would stand.
Companies should be transparent about recurring billing and willing to work with customers who unintentionally remain enrolled. Instead, I felt the focus was on enforcing the renewal rather than providing good customer service.
The platform itself may be useful, but my experience with the billing practices and lack of flexibility regarding refunds has left a very negative impression. I would advise others to carefully review the renewal terms and monitor their accounts closely before signing up.
29 June 2026
Unprompted review
Reply from LawDepot
Hi Robyn,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience left you feeling disappointed.
We strive to make our subscription terms and renewal information clear during the signup process, including when a free trial converts to a paid subscription. As with many subscription services, membership continues until cancelled, and cancellations must be completed before the renewal date to avoid the next billing cycle.
While we cannot discuss account-specific details in a public forum, we can confirm that our team reviewed the matter and provided information regarding the billing and cancellation process. We understand that situations involving unexpected charges can be frustrating, and we regret that our explanation did not meet your expectations.
We continuously review customer feedback to help improve both our service experience and the clarity of our communications. We appreciate you sharing your perspective and thank you for giving LawDepot a try.
Sincerely,
Linda
Customer Support
Reply from LawDepot
We're so glad to hear our state laws were helpful as you navigated each item. We appreciate your positive feedback!
Sincerely,
Linda
Customer Support
Easy except checking o ut
10 July 2026
Reply from LawDepot
We appreciate your feedback. We understand that the checkout process was not as smooth as the rest of your experience. We are always looking for ways to improve.
Sincerely,
Linda
Customer Support
Reply from LawDepot
Thank you for your feedback! We're pleased to hear that you found our document services dependable and accurate. We appreciate your trust and look forward to continuing to support your legal document needs.
Sincerely,
Linda
Customer Support
Reply from LawDepot
We're truly glad to hear you experienced such fast service and appreciated our team's efforts. Thank you for your kind words!
Sincerely,
Linda
Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.