Don't bother with a warranty!!!!!
My husband purchased a vehicle from Nuneaton Cars and took out a warranty with their recommended provider. Within the first few months, the clutch began slipping—a serious issue we reported immediately. Unfortunately, our experience since then has been nothing short of appalling.
Hostile Customer Service:
From the outset, the warranty team responded with hostility and dismissiveness. We were told to find an independent garage that would accept warranty work. After visiting several garages, all refused to proceed under the warranty terms. We relayed this back, and were then advised to try Halfords.
Garage Refusals and Delays:
Halfords confirmed they do warranty work but couldn’t help due to the car’s design—it would require removing the gearbox, which they weren’t equipped to do. After months of searching, we finally found a garage that performed a diagnostic test confirming the clutch fault. We submitted this to the warranty team, only to have the claim rejected outright.
Poor Planning and Broken Promises:
After extensive back-and-forth, we were given multiple repair dates—each one cancelled or rescheduled due to poor internal planning. Eventually, my husband managed to drive the car (with a slipping clutch) back to Nuneaton Cars, only to be told the required part was now on “worldwide back order.”
Warranty Dispute:
Now, the warranty provider claims the flywheel isn’t covered. However:
We were never informed of any updated terms.
We never signed or acknowledged a revised warranty.
We have written confirmation from them stating the repair would be covered.
We have had the car less than two years and has done under 5,000 miles—well within the limits of reasonable warranty coverage. Their refusal to honour the warranty is not only unethical but potentially unlawful.
Next Steps:
We will be escalating this matter to:
The Motor Ombudsman for dispute resolution
Trading Standards for breach of consumer rights
Financial Ombudsman Service if applicable
We are also preparing to leave detailed reviews across public platforms to warn other consumers. This company’s conduct has been disgraceful—misleading, evasive, and unprofessional.
Reply from lawdata.co.uk
We wish to address the allegations made regarding the warranty claim process.
Warranty Provider
It is important to clarify that Lawdata is not the warranty provider. Our role is purely administrative in managing claims. The warranty provider in this matter is the vehicle supplier, Nuneaton Car Sales, who under the terms of the agreement elected to carry out the repair in-house.
Repairs and Terms
The repair arrangements and the scope of cover are determined by the warranty provider under the terms of the warranty supplied at the point of sale. Lawdata has no authority to override or amend those terms.
Defamatory Content
The review published contains statements that are misleading and defamatory in nature. Such comments, which imply dishonesty and unethical conduct, are inaccurate and damaging to our professional reputation. We respectfully request that these comments be withdrawn or amended to reflect the facts outlined above.
Ongoing Resolution
Lawdata remains committed to fair and transparent administration of warranty claims and we encourage the customer to engage directly with Nuneaton Car Sales, the actual warranty provider, to reach an appropriate resolution.
