I spent 130 on servises, they lost my suit trousers, pyjama bottoms, some stuff came back unclean, told me it was my fault, could make the driver understand, they told me it was my fault, they don't e... See more
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See what reviewers are saying
Used City Laundry App service while staying in a hotel in London. Picked up at short notice by 1pm and returned at 6pm same day. Laundry perfectly cleaned, dried and folded. Staff allowed me to pay... See more
Returned a wash with black dye leaked all over it then said they wouldn’t talk to me because the care labels didn’t match the service (they did) before arranging the items to be picked up & re cleaned... See more
You will be OVERCHARGED and sold a service you did not ask for. Shirts returned with stains on the collars and cuffs and frequent late deliveries. I would AVOID using laundrapp at all costs. It is... See more
Company details
Written by the company
Laundrapp is the UK’s leading online laundry and dry cleaning service, offering unparalleled levels of quality cleaning right across London and in 16 towns and cities in England and Scotland. Our top laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick and convenient pick-up service direct from your home. Our free, award-winning app is available on both iOS and Android devices, however, you can also place your order online through our website.
Contact info
Inc Spaces, 107 Leadenhall Street , EC3A 4AF, London, United Kingdom
- 020 4538 8548
- customercare@laundrapp.com
- laundrapp.com
2.5
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Everything was picked up and returned…
Everything was picked up and returned quickly and smelling perfect.
18 June 2020
Unprompted review
Reply from Laundrapp
Hello Kieren,
Thank you so much for your 5 stars!
You have certainly made our day and we are looking forward to serving you again in the future.
Kind regards,
Sam from the Laundrapp Team
Consept good but actually useless
Seemed a very good system as we were shielding. After 3 attempts of trying to get my 2 coats and a duvet collected I gave up. Lots of promises and apologies. Concept good but really it does not work. Avoid and go to cleaners.
18 June 2020
Unprompted review
Reply from Laundrapp
Hello Hazel,
Thank you for your feedback.
We sincerely apologise for the negative experience you have had with the service. We want to let you know that we take these very seriously and you have our word these issues are being investigated so that we can prevent them from happening in the future.
Kind regards,
Sam from the Laundrapp Team
The service is awful and the laundry not clean
I had high hopes for this service and whilst I know Covid has presented challenges the lack of response from customer service ( at one stage I had 4 deliveries that were overdue ) was not great . the quality of the cleaning is a bit hit and miss too. They never seem to have anyone on live chat . I have now stopped using them having put in laundry on 5th June they have rescheduled my return delivery 6 times and promised to deliver it for the 7th time tonight . Still no delivery. Will not be using them in future.
17 June 2020
Unprompted review
Reply from Laundrapp
Hello Leona,
Thank you for your feedback.
We sincerely apologise for the inconvenience we have been causing. I want to let you know that we are doing everything we can to address and a member of our customer care team will be in contact to update you on the case.
Kind regards,
Sam from the Laundrapp Team
Amazing company highly recommend
I use Laundrapp frequently and the service each time is amazing! They’re always polite and clothes always come back perfect and they always come on time. The app is very easy to use and lets you follow the driver so you know when they’re coming. Definitely recommend. Amazing Company
17 June 2020
Unprompted review
Reply from Laundrapp
Hello Cloe,
Thank you so much for your amazing feedback!
Your satisfaction is our goal and we are looking forward to serving you again in the future. Let us take care of your laundry and dry cleaning needs.
Kind regards,
Sam from the Laundrapp Team
Reply from Laundrapp
Hello Slevin,
Thank you so much for the 5 stars! We are always here to help.
Kind regards,
Sam from the Laundrapp Team
Very convenient service and consisted…
Very convenient service and consisted in its product.
15 June 2020
Unprompted review
Reply from Laundrapp
hello Tim,
Thank you so much for the 5 stars!
We are so glad that you are satisfied with the service we provided. We aim to please.
Kind regards,
Sam from the Laundrapp Team
Great service and love the app
Great service and love the app, design very easy to use. Would be much better if weekend and evening collections/delivery was possible, for those at work during the week!
13 June 2020
Unprompted review
Reply from Laundrapp
Hello Isabelle,
Thank you for the 4 stars.
We are certainly looking forward to expanding our availability in the evenings and weekends!
Kind regards,
Sam from the Laundrapp Team
Amazing company
Amazing workers always polite when collecting and delivering. You always know when they’re coming with the tracking and what I have sent has always come back in perfect condition! I use them a few times a week every week and I will continue to. Thanks so much
11 June 2020
Unprompted review
Reply from Laundrapp
Hello C.G.
Thank you so much for your amazing feedback!
Your satisfaction is our goal and we are looking forward to serving you again. Let us take care of your laundry and dry-cleaning needs.
Kind regard,
Sam from the Laundrapp Team
DO NOT USE THIS COMPANY!!
DO NOT USE THIS COMPANY!!!
I sent items to them April 2020, 4 weeks later i chased and asked for my items back. They lost them.
I have kept chasing them however now getting no response. I was offered compensation however items were extremely expensive, sentimental and included sofa cushions. They have advised me they are still trying to find the items however when looking at the reviews it looks like i'm not the only one who has had a problem.
Contact watchdog if you have had an issue with service.
11 June 2020
Unprompted review
Reply from Laundrapp
Hello Stephanie,
Thank you for your feedback.
We sincerely apologise for the negative experience you have had with the service. We completely understand your frustration as the items that are missing are important and has sentimental value. Our customer care team is working hard in resolving the issue and we are still hoping for a more positive resolution.
Kind regards,
Sam from the Laundrapp Team
Valued service in COVID times
Great to have this service in COVID times. Very convenient collection and delivery.
7 June 2020
Unprompted review
Reply from Laundrapp
Hello,
We sincerely appreciate the 5 stars!
We are committed to providing service in these trying times. Let us take care of your laundry and dry-cleaning needs and we are looking forward to serving you again.
Kind regards,
Sam from the Laundrapp Team
Nur is brilliant
Nur is brilliant! Really professional and always on time!
2 June 2020
Unprompted review
Reply from Laundrapp
Hello Nouran,
Thank you so much for the amazing feedback. You have certainly made our day!
We are looking forward to serving you again in the future.
Kind regards,
Sam from the Laundrapp Team
Good overall service but do not expect flawless items
Good overall service, but ironing is far from top quality. Available delivery/pick up times are somewhat limited.
2 June 2020
Unprompted review
Reply from Laundrapp
Hello Alberto,
Thank you for your feedback!
We sincerely apologise for the negative experience you have had with the service. We will make sure that this slip in ironing quality is relayed to our facility team so that we can stop this from happening in the future.
Furthermore, we do have limited operational capacity due to the current situation, but we want to assure you that this is only temporary.
Kind regards,
Sam from the Laundrapp Team
Reply from Laundrapp
Hello Barrie,
Thank you so much for the brilliant feedback. We are so glad that you are satisfied with the service we provided!
Kind regards,
Sam from the Laundrapp Team
Fantastic convenient service
Fantastic convenient service. Happy with the quality of service and very reasonably priced.
30 May 2020
Unprompted review
Reply from Laundrapp
Hello Jennie,
We sincerely appreciate the amazing feedback! We aim to please.
Kind regards,
Sam from the Laundrapp Team
Great service!
Great service! Love that you can choose your time slots for collection & delivery, saves lots of time💃🏾
29 May 2020
Unprompted review
Reply from Laundrapp
Hello Rashieda,
Thank you so much for your amazing feedback. Your satisfaction is our goal!
Kind regards,
Sam from the Laundrapp Team
COVID cleaning
I have started using Laundrapp again during the COVID period & have been enjoying their service. The tracking of when the cleaning is being picked up/dropped off is great. However, I wish there were more regular slots for delivery and collection.
28 May 2020
Unprompted review
Reply from Laundrapp
Hello Han,
Thank you so much for your feedback. the increase in slots is certainly something we can work on so I will make sure that this is relayed to our operations team.
We are looking forward to serving you again in the future.
Kind regards,
Sam from the Laundrapp Team
Cant live without laundrapp!
28 May 2020
Unprompted review
Reply from Laundrapp
Hello Judy.
Thank you so much for the brilliant feedback! We are more than happy to take care of your laundry and dry-cleaning needs.
Kind regards,
Sam from the Laundrapp Team
Highly recommended
Reliable, fast service, clean clean clothes and friendly staff.
27 May 2020
Unprompted review
Reply from Laundrapp
Hello Mark,
Thank you so much for your feedback!
We are so glad that you were satisfied with the service we provided. We aim to please!
Kind regards,
Sam from the Laundrapp Team
Excellent
I’m really happy with this service. Laundering sheets, pillow cases and duvet covers is difficult and time- consuming. Living in a flat I don’t really have the space here to dry the items.
Having the Laundrapp collection and delivery service to the door continue during Lockdown has been a real help and I’m so grateful to all the staff who have continued to work throughout this period.
The items come back perfectly folded and laundered each time.The price is amazing for a super king bed set- I cannot believe it’s £20 for a six piece set.
5 *****
Best wishes and thanks
27 May 2020
Unprompted review
Reply from Laundrapp
Hello Fitzgerald,
Thank you so much for your amazing feedback!
We are committed to providing service in these trying times and I assure you that we will continue to do so. We are so glad that you are satisfied with the service we provided!
We are looking forward to serving you again in the future.
Kind regards,
Sam from the Laundrapp Team
Laundrapp - good service
Have used Laundrapp a number of times now and have always had good service. Laundry is collected and delivered on time and turnaround is very quick, usually just a couple of days. No complaints and will definitely continue to use them.
27 May 2020
Unprompted review
Reply from Laundrapp
Hello Lee,
We sincerely appreciate the 5 stars!
We are so glad that you are satisfied with the service we provided. Your satisfaction is our goal!
Kind regards,
Sam from the Laundrapp Team
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