What started off as a somewhat dubious purchase, which was due to 'extras' being added to my order.....I read that there were many other customers (not just a few!!), who had also experienced the same... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I did feel that I didn't order the amount of product that showed on my receipt but however finally after back & forth wanting a refund that obsouley not a option you face me 50% off. I d... See more
Company replied
The initial pricing was not clear once purchased on their website as it is not stated in US dollars. They provided a discount as compensation. After that, the delivery was slow and not tracked well en... See more
Company replied
I must have accidentally clicked on extra items and express shopping which l was unaware of until the billing came through. I contacted customer service and Monica assisted straight away. She kept me... See more
Company replied
3.6
Average
363 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product
Great product. Great customer service. Unintentionally signed up for a subscription. Was refunded kindly.
6 July 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful review about our product and the customer service our team provided :)
Thanks for choosing our mascara and we look forward to serving you again!
I was having issues with my order and…
I was having issues with my order and upon contacting the Company, a staff member, Claire, helped me resolve the issue
9 July 2026
Unprompted review
Reply from Lashcosmetics
Thank you for your wonderful review! We'll be sure to share your kind words with Claire—she'll be delighted to know her efforts were appreciated.
Thank you for choosing us. We truly appreciate your support and look forward to serving you again!
Excellent customer service
Excellent customer service! They replied to my email within hours, refunded my money 24 hrs later. I had ordered multiple items in error. I'm waiting for my item once I have tried it I will write another review.
3 July 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful review!
We truly appreciate your patience and your kind words. We hope you love your item when it arrives, and we look forward to hearing your thoughts after you've had a chance to try it.
Thank you for choosing us!
There every step of the way
My mascara arrived with a missing brush. Once I reached out Monica got me another sent out IMMEDIATELY! Thanks girl!!!
28 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful review!
We're sorry your mascara arrived with a missing brush, but we're delighted to hear that Monica was able to get a replacement sent out immediately. We'll be sure to share your kind words with her—she'll be thrilled to know she made a positive difference.
Thank you for your patience, your support, and for giving us the opportunity to make things right. We truly appreciate you choosing us!
This mascara is HORRIBLE
This mascara is HORRIBLE! It’s gooey thick wetness. When pulling the wand out the tube sooo much mascara comes out with it. It's like a slime consistency It makes your eye lashes clump soooo bad! And it’s never dries but someone you still have bad fall out of little black balls of mascara fall over your face.
22 June 2026
Unprompted review
Reply from Lashcosmetics
We're sorry to hear that the mascara did not meet your expectations.
We understand how disappointing it is when a product doesn't perform as expected, and we appreciate you taking the time to share your honest feedback. Your comments regarding the formula and application have been noted and will be shared with our team as we continually work to improve our products.
If you haven't already contacted our support team, please provide your order number or the email address associated with your purchase so we can review your order and see how we can best assist you.
Thank you for bringing this to our attention.
Very understanding and helpfull and…
Very understanding and helpfull and resolved any issues I had quickly.
9 July 2026
Unprompted review
Reply from Lashcosmetics
Thanks for sharing your feedback :)
I haven't yet received the product so…
I haven't yet received the product so no comments yet re that but just my experience dealing with them.
I thought it was an unfortunate mix up that I was charged more than 4 x what I expected. Emails back and forth they quickly explained an "error" and the promised refund duly arrived. However reading other people's reviews now I gather my experience is very very common indeed!
9 July 2026
Unprompted review
Reply from Lashcosmetics
Thank you for taking the time to share your feedback.
We’re glad we were able to promptly respond to your concerns, explain the situation, and process your refund as promised. We understand how unexpected charges can be concerning, and we appreciate the opportunity to resolve the issue.
We also appreciate your honest comments regarding your overall experience. Customer feedback is important to us, and we take concerns seriously as we continue working to improve our customers' experience.
We hope your order arrives soon, and we appreciate the chance to serve you. Thank you again for sharing your experience.
I got fabulous customer service from…
I got fabulous customer service from this company who was Dana. Gracious and so prompt in resolving my matter. Beautiful to communicate with a very reliable company.
Denise from Australia.
6 July 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dana provided you with such gracious and prompt support.
We’ll be sure to share your kind words with her —she’ll be thrilled to know her assistance made such a positive impression.
Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support!
This mascara is amazing
This mascara is amazing! It lengthens lashes without leaving any residue or weighing them down. I love it. I bought four, and when my sister-in-law came over, she stole one because she thought my lashes looked fantastic!
23 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
We’re very happy to know that you’re loving the mascara!
It sounds like your sister-in-law was just as impressed as we are—what a compliment! 😊 We hope she enjoys her "borrowed" mascara as much as you do.
Thank you for choosing Lash Cosmetics and for taking the time to share your experience. We truly appreciate your support!
The customer service was stellar!
The customer service was stellar! Ellie was extremely helpful in getting my account in order. From the first email to customer service to the last, Ellie stayed with me through completion. I can't wait to actually try the product!
6 July 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
We’ll be sure to share your kind words with Ellie—she’ll be thrilled to know her dedication made such a positive impact on your experience.
Thank you for choosing Lash Cosmetics!
I had a great experience with their…
I had a great experience with their customer service. I accidentally purchased more than I needed and had to request a refund for the surplus items. Summer was incredibly responsive, friendly, and helpful throughout the process. She replied promptly and resolved the issue quickly, making the whole experience hassle-free.
Based on the excellent service I've received so far, I'm really looking forward to trying their product once it arrives. It's reassuring to know they genuinely care about their customers and are willing to go the extra mile to help.
1 July 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Summer was able to assist you with your order and make the refund process quick, easy, and hassle-free. Providing prompt, friendly, and helpful support is always our goal. We’ll share your kind words with her :)
We hope your order arrives soon, and we’re excited for you to try the product! Thank you for your trust, your kind recommendation, and for taking the time to share your experience. We truly appreciate your support!
The service was swift and confident.
The service was swift and confident.
5 July 2026
Unprompted review
Reply from Lashcosmetics
Thanks so much for sharing your feedback here!
Very easy to deal with
First I want to thank lash cosmetics for being so quick in solving a few issues that I had. I sent an order but received an email confirmation for 3 orders. I had accidentally sent 2 orders which were much bigger than the original one. I immediately contacted them and within a few minutes the orders were cancelled and the money refunded to my account. I also had an issue with shipping. I paid $12 for expedited shipping but didn’t receive the package until days after it was supposed to arrive. Again I contacted them and the money was refunded within minutes. I couldn’t ask for better service
30 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
Providing fast, efficient, and hassle-free customer service is always our goal, so it’s incredibly rewarding to know we were able to make your experience a positive one.
Thank you for choosing Lash Cosmetics and for taking the time to share your experience. We truly appreciate your support!
Needed a refund
So I had accidentally ordered more than I had intended without realizing.
My mistake.
I emailed to ask for a refund on the parts I didn’t want.
Sophia was just so lovely and accommodating and understood that I made a mistake and gave me a refund.
No issues at all. She was sooooo lovely.
I haven’t received the product yet, but am confident that if I had any problem it will be resolved.
27 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Sophia was able to assist you with your order and make the refund process smooth and hassle-free. Providing understanding, compassionate, and accommodating customer service is always our goal.
We’ll be sure to share your kind words with Sophia—she’ll be thrilled to know her support made such a positive impression.
We hope your order arrives soon, and we're confident you'll love your purchase. If you ever need assistance in the future, we'll be here to help.
Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support!
Kyle was very helpful excellent service…
Kyle was very helpful excellent service thank you
3 July 2026
Unprompted review
Reply from Lashcosmetics
Thanks for sharing your feedback about Kyle :)
Awesome Service
I had incorrectly checked out more items than I wanted. The fast and efficient service I recevied was exempleary. They offered alternatives, but were also very gracious when I declined. They processed my refund quickly and have been very easy to deal with.
I love the mascara's and would definitely recommend!
Ka rawe from NZ!
1 July 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team was able to quickly assist you after you accidentally checked out with more items than intended. We’re glad the refund process was fast and hassle-free, and that you found our team easy to work with while respecting your decision.
It’s even more wonderful to hear that you love the mascaras and would recommend them! Your kind words truly mean a lot to us.
Thank you for your support and for sharing your experience. We truly appreciate your recommendation!
Very happy with the support team response
I am very happy with the company's products, but I contacted them after receiving and being billed for multiple items when I had only intended ordering 1 item. The support team were very attentive to my concerns and quick to offer various options. I was happy to accept their offer of a refund and very satisfied with the service they provided.
20 May 2026
Unprompted review
Reply from Lashcosmetics
We’re delighted to hear that you’re happy with our products and that our support team was able to promptly address your concerns after your order.
We’re glad we could reach a resolution you were happy with and that you were satisfied with the refund and the service you received.
Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support!
The communication from this company was…
The communication from this company was great keeping me updated with regards to shipping etc
1 July 2026
Unprompted review
Reply from Lashcosmetics
We’re delighted to hear that you were pleased with the communication from our team and that the shipping updates kept you informed throughout the process.
Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support!
I made a wrong order
I made a wrong order, and it’s handled, promptly, professionally and with kindness
25 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
Thank you for taking the time to share your experience. We truly appreciate your support and are glad we could help!
I purchased a mascara which came to…
I purchased a mascara which came to @$20aud including postage. When I checked my account I had been charged inexcess of $100 for products I had no intention of ordering. When I complained I was offered 25% discount or option to return products. I do not know how they can charge for products you haven't ordered. Total scam.
I asked for reimbursement for items that I had not ordered and initially was told that the items had been shipped so could not be cancelled and I was offered 25% off those items- I declined the offer. Was then offered 50% off I declined that offer and said I was taking the matter further and suddenly I was given a refund! When the item eventually arrived it was only the mascara I ordered so the line about the items having been shipped was totally untrue! I would not deal with this unscrupulous company again!
29 June 2026
Unprompted review
Reply from Lashcosmetics
UPDATE:
Thank you for taking the time to share your feedback. We're sorry to hear about the confusion and frustration you experienced with your order.
After reviewing your case, we confirmed that a refund was processed for the additional charges associated with the items you did not intend to purchase. We apologize for the inconvenience this situation caused and appreciate the opportunity to resolve it.
We value your feedback and regret that your experience did not meet your expectations. If you have any further questions or concerns, please don't hesitate to contact our support team. We're always here to help.
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