Laser Clinics Australia - Castle Hill Reviews 4

TrustScore 3.5 out of 5

3.4

Shop 376, Castle Towers shopping centre, Castle Street, 2154 Castle Hill, NSW, AU


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Rated 3 out of 5 stars

Firstly, on the phone receptionist said there were no available appts for next three days. However I booked online without any problems and plenty of slots available. The girl who did the laser seeme... See more

Company replied

Rated 1 out of 5 stars

Went for Botox and Fillers. Specifically advised this at time of making appointment. Got there and the therapist who was basically just out of nappies advised me that she was not qualified to give fil... See more

Rated 2 out of 5 stars

I booked in for a skin consultation at 12:40pm. After I went in, they handed me some forms to fill, after which I had to wait about ten minutes for them to collect them. I could see people who came in... See more

Company replied

Rated 5 out of 5 stars

I’ve been attending Laser Clinics Australia Castle Hill since August 2025, and the experience has been consistently excellent. The team are always friendly, professional, and clearly well train... See more


Company details

  1. Beauty Salon

Written by the company

Laser Clinics Australia offer a range of treatments including Laser Hair Removal, Advanced Skin treatments, Cosmetic Injectables and CoolSculpting®.


Contact info

  • Shop 376, Castle Towers shopping centre, Castle Street, 2154, Castle Hill, NSW, Australia

  • 283181479

3.4

Average

TrustScore 3.5 out of 5

4 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service & value

I’ve been attending Laser Clinics Australia Castle Hill since August 2025, and the experience has been consistently excellent.

The team are always friendly, professional, and clearly well trained. They take the time to explain treatments and offer advice without hesitation, which builds a lot of trust.

What stood out most is how comfortable they make you feel, even in situations that could otherwise be quite daunting. The staff are respectful, reassuring, and completely non-judgmental.

Highly recommend for anyone considering treatment—especially if you’re feeling unsure or stepping into this space for the first time.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Went for Botox and Fillers

Went for Botox and Fillers. Specifically advised this at time of making appointment. Got there and the therapist who was basically just out of nappies advised me that she was not qualified to give fillers and I needed to rebook. I work 5 days a week and took the afternoon off! Will never step foot in there again. Let's hope she knew what to do for $600 of Botox as I can't see any results yet.

21 November 2025
Unprompted review
Rated 3 out of 5 stars

Some shouldn't be in the field of service

Firstly, on the phone receptionist said there were no available appts for next three days. However I booked online without any problems and plenty of slots available. The girl who did the laser seemed extremely arrogant & abrupt. I miss North Rocks - the staff were always respectful and very nice.

19 March 2024
Unprompted review
Laser Clinics Australia - Castle Hill logo

Reply from Laser Clinics Australia - Castle Hill

Thank you for taking the time to provide feedback and raise your concerns. We are sorry to hear about your experience with us. We have passed your concerns on to the relevant team and they will be in touch shortly.
Best regards,
Laser Clinics Australia

Rated 2 out of 5 stars

I booked in for a skin consultation at…

I booked in for a skin consultation at 12:40pm. After I went in, they handed me some forms to fill, after which I had to wait about ten minutes for them to collect them. I could see people who came in after I did, being called for their treatments, but I had to wait another 25 minutes more. Being my first time, I don't have the best impression for this place, and the therapist who provided me with the consultation seemed a bit unsure of her advice. I'm not sure if I would go back there. This is the LCA at Castle Towers.

9 November 2022
Unprompted review
Laser Clinics Australia - Castle Hill logo

Reply from Laser Clinics Australia - Castle Hill

Thank you for your feedback. Please send your details to onlinesupport@laserclinics.com.au / castlehill@laserclinics.com.au and our team will follow up with the management team for you.

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