Honestly, Lauren Jones was the absolute best. She clearly actually cares, she’s super quick & responsive, understanding and professional. Its pretty stressful for me to even think about going through... See more
Company replied

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Written by the company
Single or multi-instrument policies. If you play it, we'll cover it.
One Creechurch Place, EC3A 5AF, London, United Kingdom
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Polite and helpful staff made it easy to renew my policy and to make changes to include another guitar. Very happy!
Renewal of Insurance. Transaction completed online very easily once again and good value for money. So much better to use this specialist insurance company than to do it through the normal “Contents” insurance providers.
Knowing that my guitar is covered from most eventualities is a weight off my mind, why would you not pay a small amount for that peace of mind?

Reply from Lark Music
Fortunately haven't had to make a claim, but found Lark Music Insurance easy to deal with, competitively priced and easy to renew.
An excellent company in every respect. I would not go anywhere else for my instrument insurance. Lovely people, good price and first class service.
Very affordable premium. They have been helpful in my dealings with them.
I haven't needed to make a claim but am confident that Lark Music would be helpful if I needed to do so.
Convenient and very helpful service. Every question is answered very seriously!
I highly recommend this company. I have never dealt with such a friendly company. Extremely personable. Explained everything, no jargon, super informative.
What i also love was, when it was time to renew, the same person who I spoke to the year before called. I remembered the voice instantly because they were so lovely! I had a couple of questions, they went to clarify some information and called me back in minutes.

Reply from Lark Music
Lark Insurance are hugely efficient, punctual in their response and very fair in settlement of a claim. I have no hesitation in recommending them & heartily wish that other similar businesses were half as good.
I needed to insure a borrowed instrument for an overseas visir. It was easy to organise.
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