Lang & Stone Reviews 

118
TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

Lots of contact until you've paid. And then getting a response is slow and painful. Tom is a nice enough chap, seemed to know his surveying stuff, but as with all surveys there are follow ups and tha... See more

Rated 5 out of 5 stars

Tom was brilliant and extremely thorough throughout the process. He was extremely prompt at responding to our emails and we were able to arrange an appointment quickly. We had our detailed homebuyer r... See more

Rated 5 out of 5 stars

Tom was very helpful in all his communications. Got a Level 3 buildings survey done by him on Wednesday, got the report on Sunday. The survey itself was done about a week after getting in touch with t... See more

Rated 5 out of 5 stars

Just had exceptional service from Fred Perkins at Lang & Stone.. we needed an Asbestos survey on our daughters property which we are selling. It was arranged at short notice to work around our need... See more

Company details

  1. Chartered Surveyor
  2. Real Estate Appraiser
  3. Real Estate Surveyor
  4. Surveyor

Written by the company

Our head office is based in Bath, Somerset where our friendly, knowledgeable and professional team are always on hand to provide you with a seamless service, from the initial enquiry right through to the sending of your report or valuation. We provide a personal quote, opportunity to discuss property specific concerns and a call back service after your inspection from your own surveyor! We have an experienced, knowledgeable and caring team of RICS regulated surveyors providing comprehensive survey and valuation services for a range of residential properties and purposes. Our surveyors are based local to you and therefore have a comprehensive local knowledge of the housing and property market where your property is located! We offer a range of valuation and survey services for home buyers, including insurance reinstatement costings. Whatever your requirements our team are ready to support and guide you in the selection of the correct service for your needs with a careful assessment of your property and property needs!


Contact info

4.0

Great

TrustScore 4 out of 5

118 reviews

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4.0

All reviews

(118)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Professional Service

Tom was very professional and efficient. He was very responsive and addressed all of our questions. His report was also very detailed and we are requesting our lawyers to follow-up on some points. Highly recomended.

10 May 2021
Unprompted review
Lang & Stone logo

Reply from Lang & Stone

Clarissa,

Thank you for your review and I am very pleased you have found the report useful and informative. Wishing you all the best with the home move going forward!

Rated 5 out of 5 stars

Great Service!

Tom's communication was excellent - he supplied a thorough survey of the flat we were looking to buy and took the time to answer all of our questions in language that we could understand! Highly recommended.

20 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Fantastic service from Tom. Good communication from beginning to end and a thorough report was provided in couple of days.

Would definitely recommend and use London Home Surveys again.

6 April 2021
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Reply from Lang & Stone

Sai,

Thank you for your kind words. Much appreciated.

Wishing you all the best with your home move going forward.

Rated 5 out of 5 stars

Tom was responsive and provided a tonne…

Tom was responsive and provided a tonne of specific information for our purchase. Very speedy and couldn't recommend enough for anyone wanting a home buyer survey done

6 April 2021
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Reply from Lang & Stone

Phil,

Thank you for your kind words. Pleased you found the information useful.

Wishing you all the best with your home move going forward.

Rated 5 out of 5 stars

Excellent

Tom was great. Fitted me in at short notice and gave a really clear report including some photos of affected areas which I wasn’t expecting. Would definitely recommend.

4 April 2021
Unprompted review
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Reply from Lang & Stone

Em,

Thank you for your review. We are pleased you found the photographs of the defects useful and glad we could work within your timeframe.

Wishing you all the best with your home move going forward.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great communication from beginning to end and a thorough report produced in a timely manner, even provided ahead of schedule. Would definitely recommend and use Tom At London Home Surveys again.

31 March 2021
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Reply from Lang & Stone

Renee,

Thank you for your kind words. We are pleased you are happy with the service and found the information provided helpful in making your decision.

Wishing you all the best with your home move going forward.

Rated 1 out of 5 stars

Failed to spot visible Japanese Knotweed Stalks

Updated Review:
Tom failed to spot Japanese Knotweed stalks that were clearly visible. The appointment was in March so the Knotweed was dead but I would expect the surveyor to spot this. This was also supported by the Knotweed specialist who said this should have been spotted. He was unable to produce photos of the affected area once we discovered that it was Knotweed. It's costing us thousands and a lot of time to resolve the issue.

Original Review:
Tom was quick and provided a detailed report. Nice and simple to work with.

17 March 2021
Unprompted review
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Reply from Lang & Stone

Hugh,

We are sorry you have had issues with the home purchase in London involving knotweed.

I would like to point out that in the report your knotweed specialists compiled they found that the knotweed had previously been cut back. It is possible this was in an attempt to conceal the presence of such prior to sale. As stated in the report we are not knotweed specialists and cannot confirm the presence of such which my be hidden during the inspection.

We are sorry the purchase has no gone smoothly for yourself but as agreed there was no liability arising on our part and we do not believe it a fair assesment of our services. There was no visible knotweed during our visit to the property.

All the best

Rated 5 out of 5 stars

Tom was excellent and made this process…

Tom was excellent and made this process easy. Useful report and post-survey discussions, as well. Thank you!

9 March 2021
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Reply from Lang & Stone

Claire,

Thanks for your kind words. We are glad you found the post-survey discussion useful and that we were able to assist in your home purchase.

Wishing you all the best with your home move going forward.

Rated 5 out of 5 stars

Would Recommend

Very comprehensive report and some useful advice. Would recommend and use again.

3 March 2021
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Reply from Lang & Stone

Thank you for the kind words and we are glad you have found the advice informative.

Rated 4 out of 5 stars

Quick and efficient turn around of report

Quick and helpful. Positive and comprehensive report was provided.

Sometimes difficult to get in contact with, probably because of the excess workload the Stamp Duty holiday has caused at the date of sharing this.

2 March 2021
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Reply from Lang & Stone

Daniel,

We are glad you found the report informative.

Thank you for your understanding with regards to the extremely busy time the housing market is going through at the moment. Should you have any queries at all please do give use a call and we would be happy to help in any way possible.

Rated 5 out of 5 stars

Very quick and efficient service.

Very quick and efficient service, at a fair price.

They did the full homebuyers survey and valuation, within 2 days of me instructing them in the midst of covid. The report was accurate and as expected. The valuation sufficed for the mortgage lender's needs.

Was happy with the service and would recommend.

2 March 2021
Rated 5 out of 5 stars

Excellent Service

Excellent Service

Excellent service from Tom and the report was received 2-3 working days as agreed. I would highly recommend .

2 March 2021
Rated 5 out of 5 stars

I was very impressed with the service…

I was very impressed with the service Tom provided. He arrived early, did not rush and was happy to answer any questions we had for him. Very detailed and professional and his report was comprehensive and arrived promptly. Highly recommended.

14 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from Tom Lang

We were very pleased with the efficient and professional service provided by Tom at a very reasonable price. His report was detailed and comprehensive with very helpful recommendations on how any issues that came up in the survey could be rectified. I would not hesitate to recommend him to a friend or colleague looking for a surveyor

13 January 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic

Tom was brilliant and extremely thorough throughout the process. He was extremely prompt at responding to our emails and we were able to arrange an appointment quickly. We had our detailed homebuyer report just a day or two after Tom's visit to the property. Tom was also great in answering follow up questions that we had. Highly recommend.

21 December 2020
Unprompted review

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