Landmark Global Reviews 6,638

Very disappointing experience.

My parcel has been stuck in your warehouse since December 3rd with no update or movement, despite being marked for fast delivery. This shipment (tracking number: LTN419844060) is supposed to be delivered to Vallauris, 06220, France.

What makes this situation even more unacceptable is that this parcel is a Christmas gift. With the holiday season approaching, the lack of communication and delay is extremely frustrating.

I have contacted support and am still waiting for a clear explanation or a concrete delivery update. I strongly expect an immediate response and resolution.

I hope this issue will be handled urgently.

They have not updated my package since Monday and was ment to get it by now but they have failed to provide help or update on where my item is, I fear it’s lost or stuck and il never receive it. It was LTN420763387 without updates since the beginning of this week. I’ve not had a issue with them until now so I don’t know what other people have dealt with but I am disappointed in them for this

It’s been 3 weeks and my parcel is still in Belgium !!!! There is no update on the tracking system and when I email them they have no idea where is my parcel !!!!
Horrible service

My order was placed with the Manchester United Team store on 24Nov2025. Landmark took possession of the package and it cleared customs in the US on 28Nov2025. The package has not moved since that date. I have sent 8 emails and called nearly one hundred times and I am convinced at this point, no one actually works there. They are an absolute joke of a company and based on the other reviews, they are aware of how pathetic they are and they just don't care. If anyone there actually sees this and cares to follow up, which I doubt, the tracking number is LTN416220999. If you see it and don't respond then, I truly hope you have the day that you deserve.

My package for our holiday family photos clothing pieces has been just sitting in the same location since NOVEMBER 28TH I tried to order a month ahead and I'm still having to go to the store and get all new outfits for my whole family because my package just stopped moving. if i see an item being shipped with them again i will Definitely cancel the order.

The absolute worst shipping company. ordered weeks ago, and have receive no update in over five days now while my order was supposed to arrive on Monday. And customer support is utter garbage- will never respond or provide any useful solutions. so shit

still waiting for my supplements from iherb....do they steal items??
sunday Outgoing scan at facility
Feltham, SRY
Updated: Mon 8 Dec, 20:44 GMT
nothing since
hate buying something and not receiving it..can landmark at least respond here and try to sort it out?

I’m approaching fourth week of waiting, still no updates from these bunch of flakes.
My package is stuck somewhere in Europe, under unclear “tendered to international gateway” status, since November 28th.
I thought that ordering something on November 18th was in good time to get it delivered before Christmas.
I didn’t know they would have handled this.
Poor fool!

UPDATE December 15th
Your answer is usual to incompetents like you have proven to be.
Of course, have no options left but shifting your blames to others, asking them solutions you should be committed to provide.
Shame on you, arrogant good-for-nothing!

Edit: NO RESPONSE as of Dec 20th! You clearly lost my package! Scammers!

According to YOUR tracking website, this package is NOT in transit and hasn’t moved since DECEMBER 1ST!! WHEN IS IT GOING TO BE DELIVERED? The following case numbers have been shared with me by YOUR customer service employee Steffi: CASE-315340, CRM:0117207272, CRM:0634003920. I expect a prompt response!

Package stuck "at partner facility" for days, no response from customer service - tracking number LTN418654183.

Can you respond to case CRM:0634003920.

Package cleared customs at YVR airport three days ago; no update from Landmark.

Their support page at landmarkglobal.com.us:en:customer-support-form (convert colons to slashes) is utter garbage. You fill out the form, click the Captcha, click the Submit button and it says Processing ... forever.

Simply unprofessional.

My parcel shows that it has been in Richmond, BC since November 19, and there have been no updates since then.

The tracking number is: LTN414903748.

Could you please provide an update? I hope the parcel hasn't been lost.

I can't even get in contact customer service. Never received a call back and their Customer Support Form won't process online. Never received my package and was left a half torn delivery attempt slip with ONLY the unit number filled out.

I have been waiting for my package since October 10th it says it has left belgium and is "in transit" to Nicaragua, funny thing is I received another package that I did after this one already, I contacted via e-mail and the only answer is contact your vendor my tracking number is EC221215651BE. I just want to know if my package is lost or not!
Update: You saw the answer "contact the vendor" the vendor is NOT responsible for the shipping you are! You should.be able to tell me if my package is lost or not!

I beg you, avoid using this delivery company! My parcel has been in "tendered to International Gateway" status for a week. With no progress since then, I wanted to email them, but the customer service address doesn't work! What a nightmare...

Edit after reply:
Your reply only reinforces my dissatisfaction. It is deeply regrettable that Landmark Global completely shirks its responsibility by systematically redirecting customers to the seller, without offering any direct verification or assistance.

You're asking me to chase the seller, as if your role in the logistics chain were optional.

This lack of transparency and commitment is unacceptable for a company supposedly handling international deliveries. As a customer, I expect you to take responsibility and actively intervene to resolve the issue.

I urge you to reconsider your approach to customer service. This kind of automatic reply only adds to the frustration.

If I could give “0” stars I would. Of four orders they handled…all are missing. Why? Landmark left the packages out in public. Someone should sue these people and the companies that use them DESPITE their incredibly low ratings.

Horrible experience! Said it had sent notification that it was at pickup point, no notification sent. Prepare to go pick it up today because I checked the tracking yesterday and then it shows that it's been sent to Jönköping even though it had already arrived at the pickup point in my town. At least it's now in Bring's system so I can track it properly and don't have to guess where my package is and when I can pick it up

Edit after answer from Landmark: Yes, the package has been picked up after assistance from Bring customer service after it had been sent around in a way that even surprised them. Even the people at the pickup location was surprised about how it had been handled

I’m surprised that companies like these are even allowed to operate in the UK . There’s zero I mean 0 nought customer service. The tracking works for a day then no updates. How are we meant to get refunds if there’s no one to respond then???? A total sham of a company
Response to landmark global - shouldn’t that be on tracking ?

Placed order with Funko Europe on 11th October. Finally got an update saying it was processed with landmark global in Coventry on the 30th October. Been tracking it since and still no change. So frustrating, what the hell is happening with my parcel?

Purchased an NHL Jersey from Fanatics on October 1st. ETA delivery date was 10-6 to 10-15. The order was supposed to be delivered to Colombia and it went from USA all the way to Belgium. Tracking hasn’t had any updates since October 20th. No clue where my order is. After reading these reviews I see this is a common occurrence smh. PS000427A0000247608 · LTN402809947

LTN405110852N1
Landmark global is a carrier partner of Parcel Hero. Apparently parcel Hero used landmark global services to deliver my package worth £250 to Pakistan.
It’s been more than 2 weeks and past the delivery time which was 4th of November, I’m still waiting on its status update. I requested them to at least return my package back to me if they can’t deliver. But the customer service is pathetic. Both parcel hero and landmark global are responsible for this debacle.
They’re Horrible, unprofessional, discourteous, scammers, lairs. They must be banned from operating in the UK.
If I don’t get an update on my parcel soon I’ll explore legal avenues.