Landlords checks Limited Reviews 

259
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were somewhat happy with their experience overall. Many customers highly appreciate the professionalism and helpfulness of the staff, with specific individuals often mentioned for their excellent service and responsiveness. Reviewers frequently describe the overall service as professional, reliable, and efficient, noting smooth processes and prompt delivery of reports for various safety checks. However, some customers also noted significant issues with service delivery, including missed appointments, repeated delays, and engineers not showing up after payment. There are also reports of poor communication, unhelpful staff, and calls not being returned, leading to frustration and ignored concerns.

What people talk about most

Service

People report ambiguous experiences with service, with many customers praising the professionalism,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, promptness,... See more

Response time

Reviewers highlight ambiguous aspects of response time, with some customers praising prompt and quick... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising prompt service and quick... See more

Payment

Users describe negative interactions with payment, often encountering issues with bank account details not... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was great to get a service from them. The team is supportive and umderstand client's needs, deal accordingly and satisfactorily. No rush but a quality service. I was taken care ny one f their me... See more

Company replied

Rated 5 out of 5 stars

I recently used Landlords Checks for fire safety and gas services. Afzal was fantastic—professional, knowledgeable, and very responsive. The whole process was smooth, and the team made sure everythi... See more

Rated 5 out of 5 stars

We’ve been dealing with landlord checks for many years now and we’re really impressed with the level of service and professionalism they offer. Highly recommend them! Paddy - Limetrees

Rated 5 out of 5 stars

If you're a landlord looking for a reliable, professional, and truly comprehensive service – look no further than Landlords Checks. They are, without a doubt, the best in the game. From start to f... See more


Company details

  1. Property Maintenance

Written by the company

We are an online booking platform which provides landlord safety certifications for Gas safety and Electrical certificates for both domestic and commercial properties. We offer more than just Landlord Safety Certifications; we also provide PAT Testing, Boiler Repairs, Fire Risk Assessments and EPC for Domestic and Commercial properties. Our leading experts at Landlords Checks ensure client satisfaction is always met. We pride ourselves on the quality of our work and care for our clients like family. Our aim is to provide a continuous property service that our clients can rely on. Over 60% of our revenues come from returning clients. We thrive on being approachable and our accomplishments.


Contact info

3.5

Average

TrustScore 3.5 out of 5

259 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(259)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service – Highly Recommended

Had a great experience with Landlord Checks for our Fire Risk Assessment. The booking process was smooth, and Ali provided excellent customer service. The assessment was thorough, and the pricing was fair. Highly recommend!

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Do not touch with a barge pole

Horrible communication and kind of blackmailers...quoted a price for checks saying ts discounted and issued invoice too which was paid in advance. After the visit, they did not release certificates saying the price is less than usual, and excluded emergency testing, raised a new invoice. When I insisted on refunding my money, they said they will charge visiting fee on account of saying they have visited the property. Felt I was blackmailed, either pay 48 pounds visiting fee or 48 pounds additional charges for issuing the certificates. The guy claiming to be manager never responded, the guy taking the call refused to let me talk anyone senior.

Was a gross mistake to use the service, will never use again.

10 March 2025
Unprompted review
Landlords checks Limited logo

Reply from Landlords checks Limited

We take all customer feedback seriously and are sorry to hear about your experience. However, we are unable to locate any record of your booking or interaction with our team. Could you kindly provide further details, such as your invoice number or the property address, so we can investigate this matter thoroughly?

At Landlords Checks, we pride ourselves on transparent pricing and excellent customer service. If there has been any misunderstanding, we would be happy to clarify and resolve the issue to your satisfaction. Please contact us at 020 8609 7777 or email us at info@landlordschecks.co.uk, and we will be more than happy to assist.

We appreciate your time and look forward to resolving this matter.

Rated 5 out of 5 stars

Better than expected

I wasn't quite sure at first given the reviews online but still went with it as this is the cheapest one I could find. Turned out I am really happy with the fire risk assessment. Ali was helpful when arranging the assessment, and Muhammad Saif arrived on time and was really friendly, we had the visit on Wednesday and got the report on Friday. Overall, happy with the service provided.

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Poor Service

Very disappointing experience on the 2nd time around. After chasing me to get me Fire Risk Assessment booked in because the previous one was about to expire, ( or more than one occasion unnecessarily). They then tried to charge me for things that are not needed on a risk assessment and i had to be firm with them as i work in property so knew they were just touting for business. I have today received the certificate nearly 3 months after the report was carried out. This was very disappointing especially as i had to continually chase the report . I would not recommend i had a client with a block of 16 flats i could of referred but obviously didn't.

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Engineer did not turn up

Engineer did not turn up for appointment to complete PAT test. There was no communication from the company about the situation and when the tenant phoned the company she was informed the vehicle had 'broken down'. Meantime the tenant had taken time off work to have the test completed. Certainly not recommended as it appears that the organisation is unreliable with regard to keeping scheduled appointments.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Great

Ali is very helpful. I highly recommend . He replied to all my questions very quickly.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Order 17880

Order 17880
I am extremely disappointed with the service.

1) The inspector did not show up for the scheduled appointment.
2) Nobody bothered to call me to inform me that the inspector would not come, and I had taken a day off from work specifically for this appointment.
3) I called customer service four times to reschedule, and every single time, I was told that someone would call me back. Unfortunately, nobody ever did.
4) They charged me for a service that was never performed, and it looks like they are having serious difficulties actually delivering what they promise.

The level of unprofessionalism is absolutely shocking. I have not seen such blatant disregard and ignorance towards a customer in a very long time. I have wasted my time, money, and energy dealing with a company that clearly does not care about its customers.
Avoid this service at all costs!

5 February 2025
Unprompted review
Landlords checks Limited logo

Reply from Landlords checks Limited

Dear Mr. Raphl,

We sincerely apologize for the inconvenience you have experienced. We completely understand your frustration and truly regret that we were unable to meet your expectations on this occasion.

Please know that we have been continuously trying to accommodate your booking over the past two days. Despite our best efforts, due to unforeseen scheduling challenges with our engineers—who primarily operate within London (under the M25)—we have unfortunately been unable to complete the service as planned.

As previously assured, if we are unable to fulfill your appointment today, we will process a full refund promptly. We appreciate your patience and understanding in this matter.

We truly value your feedback and are always looking to improve our service. If you feel that this matter has been handled fairly, we kindly request that you consider removing your review, as we have genuinely done our best to resolve the issue.

Once again, we sincerely apologize and appreciate your understanding. Please let us know how you would like to proceed.

Rated 5 out of 5 stars

Ali has been exceptional—his…

Ali has been exceptional—his communication is always prompt and professional. I’m genuinely impressed by his dedication and the high standard of service he provides. I highly recommend him to any landlord seeking a reliable and diligent professional.

24 January 2025
Unprompted review
Rated 1 out of 5 stars

This is a SCAM…

This is a scam I arranged as a Landlord to have a CP12 Gas Safety Check done for my tenant in Medway however they contacted me to say they do not work outside of the M25. I requested a refund on the 4th December 24 and have rung 4 times as the refund has not been put back into my account each time I ring I am told it will be refunded but I am still waiting and will be reporting them to Trading Standards. I would avoid them as they are not honest.

4 December 2024
Unprompted review
Landlords checks Limited logo

Reply from Landlords checks Limited

Dear [Dondi],

Thank you for sharing your feedback with us. We deeply regret any inconvenience caused regarding your CP12 Gas Safety Check and the delay in processing your refund.

Please rest assured that we take matters like this very seriously, as our goal is always to provide the highest level of service to our clients. While we currently operate within the M25, we understand your frustration regarding the miscommunication, and we are working to ensure this does not happen again in the future.

Regarding your refund, we sincerely apologize for the delay. Our team is reviewing your case as a priority, and we will ensure that the refund is processed promptly. Please allow us to follow up with you directly to confirm the next steps and ensure this matter is resolved to your satisfaction.

Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our services.

Kind regards,

Rated 1 out of 5 stars

Stay away - Refund still due (a month now)

Despite I booked the appointment (date & time) and paid online, they called me to inform me that they don’t work on weekends. I am still waiting for the refund that should have been issued one month ago. Each time I call them the answer is the same - you will receive the refund next Friday. It never happens. Stay away. I will report it to the council.
Despite they have answered that they are looking at it it is already 2 months and still no refund has happened. Stay away it is a SCAM

7 December 2024
Unprompted review
Landlords checks Limited logo

Reply from Landlords checks Limited

Dear [Ana Lopez],

Thank you for your feedback. We are truly sorry to hear about your experience and the inconvenience caused regarding your booking and refund.

While we aim to make our booking system as seamless as possible, we regret the oversight regarding weekend appointments. We understand how frustrating this situation must be and apologize for any miscommunication that may have occurred.

With regard to your refund, we sincerely apologize for the delay and assure you that this matter is being prioritized. Our team is actively working to resolve this and will follow up with you to ensure the refund is processed promptly.

We appreciate your patience and understanding, and we are committed to making things right. Please feel free to contact us directly should you have any further questions or concerns.

Kind regards,

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