The quality of bulbs is good, but things could be better with the customer support service. I mean that I tried to cancel my order withon a few minutes after I checked out, but unfortunately you wer... See more
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Lampisilumini este destinația pentru iluminat atmosferic și accesibil, care se potrivește perfect nevoilor și gusturilor tale. Din momentul înființării noastre în 2007, am devenit lideri de piață în Olanda, Belgia și Germania și suntem activi în 36 de țări din întreaga lume. Gama noastră largă include peste 4000 de produse, garantând că vei găsi soluția perfectă de iluminat pentru fiecare spațiu. La lampisilumini, satisfacția clientului este prioritatea noastră. Personalul nostru experimentat oferă consultanță profesională, atât online, cât și în magazinele noastre din Olanda, Belgia, Spania și Polonia. Înțelegem importanța confortului în plata, motiv pentru care oferim diverse metode de plată flexibile. Fie că ești în căutarea unei iluminări subtile pentru acasă sau a unei iluminări funcționale pentru birou, lampisilumini este pregătit să îți satisfacă toate nevoile de iluminat. Descoperă gama noastră chiar astăzi și lasă-ne să te ajutăm să creezi atmosfera perfectă.
Netherlands
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The quality of bulbs is good, but things could be better with the customer support service. I mean that I tried to cancel my order withon a few minutes after I checked out, but unfortunately you were not able to take into consideration my intent. Not even I have written an email, in which I mentioned that I still wanted the items, but within a new order, launched within several minutes. The automatic answer came rapidly but with no meaning to me. So was the human answer the next day, that the order could not be cancelled, which is a massive break of the customer rights law. Finally I had to deny the parcel upon its arrival, which was a waste of resources on your account. Do you think it was ok? I kindly suggest you to offer the lawful space to any customer, as they must make a mistake and try to fix it.
Thank you, the second parcel was received, and the bulbs were ok.

Reply from lampisilumini.ro
Products were according to the website description. Good quality and style for a good price. Easy to install, with clear instructions.
they didn't send the package at all and the phone number does dot exist

Reply from lampisilumini.ro
I ordered a few lamps from this site and they are gorgeous! They also arrived quickly 🌞
I asked for invoice (ASER CONSULTING MANAGEMENT RO22524385) through message, post on Facebook and e-mail. No answer. I sent all these data when I launched the order. In this moment I didn't have the order number, but the day of transaction and all the papers on the Collette.

Reply from lampisilumini.ro
Hello,
The floor lamp completes the room. It is high quality and the design is exquisite.
Thank you,
Diana
The website does not indicate that the products are shipped from Poland. The website promises delivery within 3–4 days, which the Romanian customer believes, since the site is exclusively in Romanian and gives the impression that the purchase is being made from Romania. Compared to the promised delivery time, the package arrived a week later, which is understandable given that it is shipped from Poland, but the customer is unaware of this. The presentation of the two lamps on the website is misleading: the presentation includes images and videos of both lamps that appear not to have been taken of these specific lamps, and based on those, the buyer’s expectations are different. The only reason I’m not sending them back is that I don’t want to wait weeks, which is what returning them and ordering a new lamp would entail. I’d rather buy another one somewhere more accessible.
The only positive thing was that there was a (Romanian!) phone number where I could speak to someone, but even they couldn’t provide accurate information about the delivery time.

Reply from lampisilumini.ro
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