Lumories Reviews 335

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, often noting that items are well-made and look just as advertised. Many also appreciate the competitive pricing and the wide variety of products available, which helps in making informed choices. The ordering process is generally described as easy, and many consumers report receiving their goods well-packed and undamaged. However, some people were dissatisfied with aspects of the delivery service and the product itself. Several customers experienced significant delays, with some orders taking much longer than the estimated timeframe, and a few reported receiving damaged or incomplete items, such as broken lampshades or missing components. There were also instances where products did not match the specifications advertised online, or had manufacturing defects like faulty sockets or non-dimmable features.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. While some customers praise the good... See more

Quality

Users describe positive interactions with quality. Many customers praise the good quality of products, noting... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise fast shipping, good... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the online site easy... See more

Price

Consumers generally find the prices to be very good and affordable, often mentioning them in conjunction with... See more

Based on these reviews

Rated 4 out of 5 stars

Everything was great in the process, from the purchasing to the delivery. My lamp looks beautiful! The only minus would be the cord, is it so short, making so difficult to display the lamp at th... See more

Rated 4 out of 5 stars

Great product, looks amaizing. It was well packed, but a plastic bit was broken at arrival, it doesn't affect the functionality and you can't really see it. Transport took a while, but it worth the... See more

Rated 4 out of 5 stars

The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more

Company replied

Rated 4 out of 5 stars

H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more

Rated 5 out of 5 stars

Nice experience with the shop. Bought a Lindby Jost / Irmino floor lamp from them. The lamp is quite nice, I like the plastic shades, if by any unfortunate chance they get hit, they will not break lik... See more

Rated 5 out of 5 stars

Lamps are of good quality, easy to mount, and they look just as advertised. Also the site shows a lot of various information about each product, which makes it a lot easier to make the right choice wh... See more

Rated 5 out of 5 stars

Beautiful, quality lamps. Easy to visualise on the site, clear description. Easy to order. Good email communication, keeping me updated along all stages of the process. Very well packed, arrived safe,... See more

Rated 5 out of 5 stars

I definitely appreciated your endeavour to meet my request and provide the staff I ordered , with all the challenges to get the supply. As well, promt and accurate information to update me with the... See more

Rated 4 out of 5 stars

I haven't received the ordered stuff yet and you ask me to rate the experience. This is outrageous. Edit: the package arrived the next day after I published the review. Good stuff, nice , very safe... See more

Company replied

Rated 5 out of 5 stars

Fast shipping, great boxing/packaging. All products arrived safe and secure. Great communication with the seller. Products are of good quality, exactly as described.

Rated 5 out of 5 stars

Well done! It was a very nice experience, the goods were arrived far more quicker than I expect. I'm happy with the acquisition, it fulfill all my expectations.

Rated 1 out of 5 stars

Although I did write the complete shipping address at checkout, the website provided the shipping company (DPD) with an incomplete address. One letter missing and hell broke. Of course, DPD trie... See more

Company replied

Rated 5 out of 5 stars

Lovely products, excellent quality and design, attractive discounts, good transportation services. You made a customer very happy, thank you, will come back for sure.

Rated 1 out of 5 stars

Horrible experience with them. They sent me the wrong order, after contacting their support they redirected me towards their Return process which asks me to print the returning label and go find a GLS... See more

Rated 2 out of 5 stars

Late arrival of items. Very disappointing experience with delivery. I took over a month to receive the products, despite the website indicating that the items could arrive in a matter of days or a wee... See more

Company replied

Rated 2 out of 5 stars

Communication after the order was very bad. My order was cancelled only after sending one email. After first order, my money were returned without any notice, my order having remained active, then, my... See more

Company replied

Rated 5 out of 5 stars

Took a while, but eventually my order got here a little bit earlier than estimated. Good quality products.

Rated 1 out of 5 stars

1- No body answers the phone . I called few times but the phone on the website in Romania is disconnected. 2- I changed order via email , with the contact email on site , but still nobody change... See more

Company replied

Rated 5 out of 5 stars

Nice products with excellent prices. The delivery time is a little long… but usually this is already mentioned on their website

Rated 5 out of 5 stars

The product was delivered promptly , the informations have been passed by în real time all through the entire process

Rated 5 out of 5 stars

I am very pleased with my experience with this site. I have ordered 2 Lindby picture wall light Joely 37 cm and they are amazing. I cannot wait to see them installed.

Rated 5 out of 5 stars

First of all, I appreciate the great variety that makes your choice as difficult, as pleasant. Then, the excellent communication and the promptitude of the delivery. I warmly recommend Lumories.

Rated 5 out of 5 stars

We haven' install the lamp but regarding the delivery you are very prompt. I'll be back with an update.

Rated 5 out of 5 stars

Great customer service! I was informed about any shipping delays and was offered alternatives. Very polite also.

Rated 5 out of 5 stars

The short shipping time, the way of packing, the communication and of course, the quality of the products. Everything at its best!!

Rated 5 out of 5 stars

Extremely happy with this store, the delivery was fast, the product is of very good quality and prices are very good as well. Recommend!

Rated 5 out of 5 stars

Everything was super ok! I've received my order,it is great,just like in picture! I'm very satisfied! Thank you!

Rated 5 out of 5 stars

There is a great variety of products, everything I ordered was of great quality and careful delivered.

Rated 1 out of 5 stars

I placed an order on August 12th, with a stated delivery time of 4-7 days. Today, we are already past this timeframe, and my order has still not been delivered. At the time of placing the order, th... See more

Company replied

Rated 5 out of 5 stars

Awesome shelves with in-built lights. They arrived faster than expected.

Rated 1 out of 5 stars

I ordered a lamp and it arrived with the lampshade completely broken, to pieces!! It was not transported with the FRAGILE sign anywhere on the box, nor it was wrapped into special plastic bubbled foil... See more

Company replied

Rated 5 out of 5 stars

Delivery took longer than expected, but the product met all expectations and more.

Rated 5 out of 5 stars

I haven;t received yet the package; i know it might've been my fault, but you might suck, also :).

Rated 1 out of 5 stars

The ceiling light is defective. I tried it and it lights up for 8 seconds, then flashes more and more often. I ordered another identical one...maybe this one will be ok. I have bought many ceiling lig... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with the experience I had; the product quality is very good

Rated 2 out of 5 stars

I have bought a Tiffany lamp. Strenghts: the on-line site was ok, I had no problem with the order, payment or delivery. The 2 stars are for the product itself. Made in China, poor quality, bad smell... See more

Company replied

Rated 1 out of 5 stars

The item received has different specifications than those stated on the website. The product ordered should have had 1600lmn, as indicated on the website, but what I received has only 600lmn.

Company replied

Rated 5 out of 5 stars

All products are working. But 2 of them, that shoud be dimmable, are not. They just can be turned on and off, no dimmable option.

Rated 5 out of 5 stars

Quality product. Fast delivery. The product was very well packaged and protected. A pleasant experience.

Rated 5 out of 5 stars

Good choice, good quality, good shipment. A little bit expensive, but ok ish.

Rated 1 out of 5 stars

I'm sorry to be negative, but I've never received the product (ordered on november 22nd). And I have no indication about where it is and if or when it will be delivered. It's a bit disappointing.

Company replied

Rated 1 out of 5 stars

I purchased a floor lamp and it arrived incomplete, the lampshade was missing. However, I paid the full price. I reported this to the company's representatives in Romania, but so far I have not recei... See more

Company replied

Rated 1 out of 5 stars

Everything was fine until I opened the package and discovered that the chandelier had a defective socket. It didn't crack during shipping because the chandelier was well packaged. The socket was defec... See more

Company replied

Rated 2 out of 5 stars

I received the order but 1 of light bulbs was smashed. The package was not labeled FRAGILE so the curier didn't’ know what was transporting.

Company replied

Rated 3 out of 5 stars

I bought two lampa and eight bulbs. Unfortunately one of the bulbs didn’t work because the metal piece that makes contact when mounted was missing! It’s a pitty that something like that happened!

Company replied

Rated 3 out of 5 stars

It was packed well, the item is nice, but the description on your site is not exact. You cannot say if the light is warm or cold, only the 3 levels of brightness mentioned. Would have been great to... See more

Company replied

Rated 1 out of 5 stars

Instead of a lamp, I received a lot of broken pieces. I already sent it back, but the way the lamp was packed was the problem: it was not mentioned on the box that is fragile and inside the box the la... See more

Company replied


Company details

  1. Lighting Store
  2. Lighting Consultant

Written by the company

Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.


Contact info

3.7

Average

TrustScore 3.5 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Smooth communication and delivery

The communication with the Lumories team was smooth and the delivery service was prompt. I am really pleased about how my order was handled, would definitely order again in the future.

31 March 2026
Rated 2 out of 5 stars

Tiffany lamp.

I have bought a Tiffany lamp.
Strenghts: the on-line site was ok, I had no problem with the order, payment or delivery.
The 2 stars are for the product itself. Made in China, poor quality, bad smell, unstable, colours not at all as in the pictures, short chain to turn-on the light, etc

27 March 2026
Lumories logo

Reply from Lumories

Dear Customer,

Thank you for your feedback. We are pleased to hear that the ordering and delivery process was efficient, but we sincerely apologize that the product did not meet your expectations.

Your comments regarding the finishes and quality are very important to us and have been shared with the responsible department for further review. Please contact our Customer Service team via email to info@lumories.ro so we can assist you with the free return and refund procedure.

Sincerely
The Lumories Team

Rated 1 out of 5 stars

More then 10 days from order to receive…

More then 10 days from order to receive the goods.
No answer to my mail.
Lak of information at phone, then no answer at all!

25 March 2026
Lumories logo

Reply from Lumories

Dear Customer,

Thank you for your feedback and we apologize for the delay. Our products are shipped from Germany with an estimated delivery of 4–7 working days. According to the tracking records, your order was delivered on 02.04.2026.

Regarding your messages, we haven't received an email from your address, please verify that you are sending to info@lumories.ro

We are also looking into your feedback regarding our phone support to ensure better communication.

If you have any further concerns, please reach out to us at the email above.

Best regards,

Your Lumories Team

Rated 2 out of 5 stars

I received the order but 1 of light…

I received the order but 1 of light bulbs was smashed. The package was not labeled FRAGILE so the curier didn't’ know what was transporting.

23 March 2026
Lumories logo

Reply from Lumories

Dear Customer,

Thank you for your feedback. We sincerely apologize for the damaged light bulb received.

To resolve this situation, please register a free return via our online portal or contact our customer service team with a photo of the damaged item. We will ensure a replacement or a refund is processed for you as quickly as possible.

Best regards,
Your Lumories Team

Rated 2 out of 5 stars

Communication after the order was very…

Communication after the order was very bad. My order was cancelled only after sending one email. After first order, my money were returned without any notice, my order having remained active, then, my order was cancelled. Overall, one of the worst experiences with online orders.

18 March 2026
Lumories logo

Reply from Lumories

Dear Customer,

Thank you for the feedback and we sincerely apologize for the frustration. Please note that our system sent two payment reminders on March 3rd and 7th before the order was automatically cancelled by our warehouse in Germany due to non-payment.

The refund was issued immediately upon cancellation as part of this automated process. We are sorry if these notifications were missed and will use your feedback to improve our communication.

Best regards,
Your Lumories Team

Rated 1 out of 5 stars

I did not receive the product I ordered…

I did not receive the product I ordered even though I noticed the inconvenience.

19 March 2026
Lumories logo

Reply from Lumories

Dear Customer,

Thank you for your feedback. We sincerely apologize for this situation, as this is not the experience we want for our clients.

Please contact us at info@lumories.ro with your order number so we can investigate the matter and provide a proper solution.

Best regards,
Your Lumories Team

Rated 5 out of 5 stars

Lamps are of good quality

Lamps are of good quality, easy to mount, and they look just as advertised. Also the site shows a lot of various information about each product, which makes it a lot easier to make the right choice when purchasing.

17 March 2026
Rated 1 out of 5 stars

Fake info

Unfortunately the advertisement that they offer 15% discount if you record yourself at newsletter is fake. I just recorded myself and ordered and no discount was offered. FAKE NEWS.
Yes I have confirmed the subscription, and I did not receive the code.

23 March 2026
Unprompted review
Lumories logo

Reply from Lumories

Dear Customer,

Thank you for your feedback. We are sorry for the confusion, but our 15% discount is definitely not fake. To receive the code, please ensure you have confirmed your subscription via the e-mail sent to you (check your Spam/Promotions folder as well).

When you register, you must accept the option to receive our promotions. Once you confirm, you will receive the discount code by e-mail, which must be manually entered in the shopping cart before checkout.

Please also check the conditions for the voucher provided in our newsletter section on our website.

If you still have any issues, please do not hesitate to contact our customer service team. We are here to help you.

Best regards,
Your Lumories Team

Rated 1 out of 5 stars

Order number LPRO667344 arrived to me…

Order number LPRO667344 arrived to me in a deplorable state: the lamps are broken, with shards, in the box they were packed in. They are broken in the area of ​​the screws at the base. In addition, one does not work in candle mode, although I recharged it. This is not normal and I am dissatisfied with the quality of the products, or the delivery.
I am sorry, I am totally disappointed!

6 March 2026
Lumories logo

Reply from Lumories

Dear Customer,

Thank you for your feedback. We sincerely apologize for the unpleasant experience regarding your order LPRO667344.

We deeply regret that the products arrived damaged and that you are encountering technical issues with their operation. Quality delivery and your satisfaction are our top priorities, and we will carefully investigate this incident.

Our Customer Service team will contact you via email shortly to resolve this situation and provide a suitable solution (either product replacement or a full refund).

Thank you for your patience and understanding.

Best regards,

Your Lumories Team

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