aul Russell Local Guide·31 reviews·3 photos Edited just now Beautiful Villa. everything you could wish for. Staff exceptionally helpful. everyone we met from Booking team to Pool, Garden crew &... See more
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Lovely 3 bed villa in a great location not far from portaras centre, view is amazing and has all the facilities you need. Short stroll to the beach and has shops and restaurants in walking distance. L... See more
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we couple that wanted to rent a place , we spoke with la mer around a week , maybe a replay a day we were getting , worse communication i ever experience
Company replied
Have stayed in La Mer Holiday villas in Cyprus for a number of years. Each villa has been excellent in regards location and amenities. Most recently stayed in Villa Marilena for two years in a row w... See more
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Company details
Written by the company
La Mer Homes are proud to present the finest selection of holiday rental properties on the East Coast of Cyprus. We offer our guests a choice of more than 150 exclusive properties suitable for every holiday requirement in the most demanded locations in Protaras & Agia Napa, covering Kapparris; Agia Triada; Pernera; Central Protaras, Cape Greco, Agia Napa; Agia Thekla. All with best price guarantee.
Contact info
259 Protaras Avenue, 5291, Paralimni, Cyprus
- +35723740053
- marketing@lamerhomes.com
- lamerhomes.com
3.7
Average
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Beautiful villa in a quiet location…
Beautiful villa in a quiet location close to the sea. The villa was very clean inside and out. We would definitely recommend, however, you do need a car to get to the main beaches, shops and restaurants.
28 April 2026
Unprompted review
Reply from Lamer Homes Villa Holidays
Leigh-Ann, thank you for choosing La Mer. I’m glad you enjoyed the villa and its quiet location by the sea. Thanks for noting that a car is helpful to reach the main beaches, shops, and restaurants. We’d love to welcome you back.
Very dishonest company.
Promises were not kept and the deposit was never returned. STAY AWAY FROM LAMER HOMES
28 December 2025
Unprompted review
Reply from Lamer Homes Villa Holidays
We’re sorry to read about your experience and would like to clarify that La Mer Homes operates with full transparency and in line with the agreed booking terms. We could not find any bookings under your name also so if you could contact us so we could further assist you.
Deposits are handled strictly according to the conditions outlined at the time of booking, which depend on factors such as cancellation timing and the specific property’s policy. In cases where a deposit is not refundable, this is clearly communicated before confirmation.
That said, we take feedback seriously and would genuinely like to review your case in detail.
Please contact us directly at bookings@lamerhomes.com with your booking reference so we can investigate and respond appropriately.
We remain committed to providing honest service and fair handling of all reservations.
Kind regards,
La Mer Homes Team
Beautiful home, looks can be deceiving
We arrived at Kymma #5 Villa on the 26th March and immediately found problems with the villa. Contacted Lamer homes next morning with the issues, especially regarding the uncomfortable beds, where the springs through the mattress, could be felt and made for a very uncomfortable night for us especially my partner who is didabled. A technician was sent, but was unable to fix most of the problems, in fact he added to the list by incorrectly wiring a socket causing the circuit to permanantly trip. I called next day as office had closed and no emergency number to be found in the villa. Apparently it was on an email that was sent previously, but without the internet as a result of loss of electric I could not access the email. the next day on the 29th we used the washing machine and unknown to myself it leaked water on the tiles causing me to slip and strain my thigh, not that Lamer were in slightest bit interested. The technician arrived back again and resolved a few issues, but left the bed problem and the washing machine unfixed. An aircon engineer arrived but could not fix the aircon in the loung either. By this time we had had enough and demanded a full refund and stated that we would leave the next day. Lamer offered alternative accommodation but only one was suitable, but by this time we had lost faith in the company and refused their offer. We therefore left on the morning of the 4th day. The comapny still refused to make any offer of compensation, barring a 10% discount on a future booking, which I refused
26 March 2025
Unprompted review
Reply from Lamer Homes Villa Holidays
Dear Mr Norcutt,
Thank you for your feedback. We’re truly sorry that your experience at Kymma #5 did not meet your expectations.
We would like to clarify the sequence of events and the actions taken during your stay from 26/03/2025 to 29/03/2025.
Upon receiving your initial concerns, our maintenance team promptly attended to the villa. Most issues raised — such as appliance instructions, exterior lighting, missing plugs, and language settings on the TV — were resolved on the same day. Regarding the burnt socket, we regret the inconvenience caused and acted immediately to investigate and rectify the issue.
We also offered to relocate you to alternative villas, including two Green Bay properties and Mylos Villa #15 — all of which were suitable options — but you chose not to proceed with the move.
While we understand your discomfort with the mattress, this is a subjective matter and could not be remedied instantly. As for the washing machine leak, our technician did not observe any fault during inspection, but we still took your report seriously and made a note for further follow-up.
Regarding emergency support, our 24/7 number is clearly included in the pre-arrival email, which was sent before your check-in. We understand the frustration of not being able to access it due to a power cut, but the information was made available in advance as per our usual procedure.
Despite our efforts to assist you during your stay and provide relocation options, you chose to end your holiday early. While we regret that you did not have the experience you hoped for, we did offer a goodwill gesture of a 10% discount on a future booking, which was declined.
We remain committed to guest satisfaction and thank you again for your feedback, which helps us continuously improve our service.
Kind regards,
Emilios
La Mer Homes Team
Reply from Lamer Homes Villa Holidays
Thank you for your lovely feedback! We’re delighted to hear you had an amazing experience and enjoyed our customer service. It truly means a lot to our team.
We hope to welcome you back again very soon.
Warm regards,
La Mer Homes Team
A review of 2 halves!!!
This is a review of 2 halves.
Our dealings with LaMer Homes was very good, communication was excellent via WA & email.
Unfortunately the villa we booked, No.18 Olivine Waves in the Olivine Pearl complex had issues that have not been addressed since some of them were pointed out in 2022!!
All the curtains in the bedrooms were hanging off their rails, the downstairs door to the toilet/shower room didn’t closed as was warped, en-Suite shower floor needs a good scrub as was filthy, all the glass in the Villa along with the upstairs glass balcony was filthy & desperately needs cleaning, the water in both showers didn’t drain well…..but most importantly after using the pool for the 1st time over 100 tiles came off in the pool causing my son to scratch his feet.
I reported it & on our last day someone came to fix them but he said they would soon come off again.
These villas are only about 4 years old yet according to other reviews the tiles were coming off back in 2022!!!
Also I found it strange that you couldn’t change the safe code, we had to use the code that LaMer gave us which I didn’t feel comfortable with.
24 August 2024
Unprompted review
Reply from Lamer Homes Villa Holidays
Thank you for taking the time to share such a detailed and balanced review. We’re pleased to hear that you found our communication and support to be very good, as this is something we place great importance on.
We’re genuinely sorry to learn about the maintenance and cleanliness issues you experienced at Olivine Waves No.18. This is certainly not the standard we aim to deliver, and we understand how disappointing it must have been—particularly the pool issue involving the tiles, which we recognise is a serious concern.
Your feedback has been escalated to the relevant property management and maintenance teams, including the points raised regarding the curtains, drainage, cleanliness, and pool tiling. We appreciate you bringing these matters to our attention, as they help ensure necessary follow-ups are made.
Regarding the safe, we understand your concern. For security reasons, some properties operate with fixed codes that are updated between guest stays, but we acknowledge that clearer communication around this would have been helpful.
Thank you again for your honest feedback. While we regret the issues encountered, we truly appreciate your comments and will use them to improve the guest experience going forward.
Kind regards,
La Mer Homes Team
Reply from Lamer Homes Villa Holidays
Dear Chane,
We were surprised to see that the five-star review originally left in April 2024 was changed to a one-star rating in July 2026, more than two years later, without any explanation being provided. Following a review of our reservation records, we have been unable to locate any past or recent booking under the name provided.
We would therefore appreciate further information to help us understand what has prompted this change. Please respond to Trustpilot’s request with your booking reference, dates of stay and the name used for the reservation, so our Reservations Management Team can verify the matter and address any genuine concerns appropriately. Until these details are provided, we are unable to establish that this review relates to an experience with La Mer Homes.
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