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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and accurate descriptions, often highlighting their suitability for various uses like gardening or general wear. Many consumers appreciate the efficient delivery service, noting that items arrive quickly and are well-packaged. The overall service is frequently described as excellent, with people finding the ordering process easy and the company responsive to their needs. However, some customers also noted issues with their orders, including receiving incomplete deliveries or items that were damaged upon arrival. A few people mentioned problems with sizing, finding products to be either too small or inaccurately sized compared to what was advertised. There were also occasional complaints regarding delivery, with some reviewers experiencing delays or issues with tracking information.

What people talk about most

Product

Customers had positive experiences with product quality and value. Many reviewers praised the good quality... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the good quality... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting its speed and... See more

Order

People report ambiguous experiences with their orders. Many customers found the ordering process easy and... See more

Service

Clients share positive opinions on service. Many reviewers praise the excellent and quick service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team helpful with product selection. Thanks. Dispatch quick and arrived well packaged. Happy with different style, they don't seem too slippy on our very waterlogged grass when grabbing washing from t... See more

Rated 5 out of 5 stars

Thank you lakeland active for these great cloggs, I have bought 4 pairs ,2 for garden,and 2 for inside, they are warm and comfortable;and slip on nice and easily . I can't rate these Cloggs more high... See more

Rated 5 out of 5 stars

Royal Mail delivered only half my order.- the parcel had quite literally been cut in half. I lodged a formal complaint - after a 36 minute wait to speak to someone. On advising Lakeland of the situa... See more

Rated 5 out of 5 stars

My garden clogs were perfect and exactly what I needed. They arrived quickly and, joy of joys, via Royal Mail, who I find much more reliable and easier to deal with than the cheap couriers used by so... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Outdoor Sports Store

About Lakeland Active

Written by the company

Water Shoe Store
Visit Website

Cumbrian Outdoor Essentials

Founded in the unforgiving landscape of North Cumbria, Lakeland Active create wearable outdoor essentials with inbuilt reliability.

Wolfa Slippers.
Shop Mens

Designed In The UK

Family-run and influenced by our Cumbrian roots, we have spent years testing our products in the local terrain - the valleys, fells and (often overflowing) waters of the Lake District.

Rydal Wellington Boots.
Shop Womens

Suitable For Every Occasion

Whether you’re planning to get soaked, explore the woods or conquer your vegetable patch - our all-season outdoor essentials have been engineered for comfort and durability. Bringing you trustworthy multi-purpose products inspired by real outdoor life in the Lakes.

Outdoor Accessories

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Hard to buy 2nd pair due to erratic sizing on Amazon

I bought a pink pair of size 7 ladies Lakeland Active Clogs on Amazon. They were very big, so I bought a 6.5 and they were perfect. So I got the same in blue, size 6.5... they were 2.5 cms smaller (very noticeable). Returned them. Then got a teal colour, hoping they would be the same as the pink...still 2.5 cms smaller. I really want another pair, but it seems impossible. The sizing is so erratic.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I wore out my first pair Hayton.

I wore out my first pair of Women's Hayton Multipurpose Ankle Boots in Black. A total game changer for, dog walking, garden work and rainy shopping days. I absolutely love them. Had to order a new pair as I couldn't live without them.

27 March 2026
Rated 1 out of 5 stars

Fell apart after only 2 days

Wellies fell apart after only 2 days of wear!

My first pair of wellies from Lakeland Active lasted just under 12 months. They started leaking. The wellies are guaranteed for 12 months, but as we didnt have our receipt the company could not do anything to help me, but said they expected the wellies to last much longer than this. At £95 per pair one would expect so!

As they were comfortable I decided to purchase another pair, thinking they would definitely last longer and this was bad luck. I found them on Amazon for £70. I was delighted, but dismayed when after ONLY TWO DAYS the sole parted company from the boot, literally falling apart, with only very light wear.

These were despatched straight back to Amazon, and I would say I would definitely NOT recommend these boots.

I do wonder if their reject boots are being sold off on Amazon at a lower price then their website, but even so the first pair were poor quality also.

19 March 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

Delivery was prompt and on appointed date-thank you.
I had purchased similar fleece lined clogs about 3 years ago -I don’t recall what I paid -but they have served well as back door slip ons for popping to washing line etc. The appearance was quite acceptable -even though they were not the more expensive ‘brand’ clog.
I made this purchase to replace them and was a bit surprised at the price but went with it: they do not have the appearance of the last pair with much less’shape’ to the foot and I now wish I had searched out the ‘branded’ type in a sale as I would not have paid much more. Although they will do the job I shall not be repeating this purchase -somewhat disappointed!!

9 February 2026
Rated 1 out of 5 stars

Unfortunately I didn't receive the…

Unfortunately I didn't receive the shoes. The order went through fine but I think you need to get rid of Royal Mail. They didn't deliver the parcel on the day I asked or leave it in my safe place I received an email to say it had been delivered to my safe place and a card put through the letterbox, none of these things happened. I have tried to contact them but to no avail so I'll just have to write it off as a bad experience. I'll go to the shop and buy some. Thanks.

10 February 2026
Rated 2 out of 5 stars

Inaccurate sizing and inefficient returns process.

Unfortunately I have to return a pair of fleece-lined Dockray clogs inaccurately sized 6. I already own and love a pair of unlined size 6 which needed extra insoles to fit but that works fine. The fleece-lined ones are too small and compared with my unlined ones, their soles are a good deal shorter. (Photo available). I feel the discrepancy in sizing should be flagged up online to help buyers go up a size. Through no fault of my own, returning them will cost me 3.95 plus I have to jump through hoops to send them as the online process is not working. A disappointing experience.

23 January 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, very pleased with the product, I am on my second pair of garden shoes from this company the first pair having lasted a couple of years with heavy use each day.
Very comfortable and waterproif garden shoes, Thenk you!

22 January 2026

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