Dylan has been fantastic across both of our visits to Laings Southampton. Last year he helped me with my first Rolex purchase, and this year the same with my partner's wedding gift - he handled bo... See more
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Review summary
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What people talk about most
Based on these reviews
Another fantastic experience with Laings. When we decided to buy a wedding ring, it honestly didn’t even occur to us to try anywhere else—every visit we’ve had here has been consistently excelle... See more
Company replied
A very welcoming relaxed atmosphere when invited into the store. Impeccable service. All members of staff were very informative and gave excellent advice. Customer service and respect is greatly la... See more
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I have been a customer of Laings for around 12 years and i've never once had a bad experience. I love that the personnel at Laings remember me, even if i've never dealt with every person working there... See more
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Company details
About Laings
Written by the company
Laings are a family run jeweller in it's 6th generation, with over 180 years experience in the industry. We are diamond specialists, stocking only the highest quality of diamonds and jewellery alongside some of the most prestigious watch brands.
We're excited to share our journey with you on social media.
Connect with us on:
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We're excited to share our journey with you on social media.
Connect with us on:
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Laings | Glasgow, Edinburgh, Cardiff, Southampton
Written by the company
- A Commitment To Excellence
- We are committed to delivering excellent products and customer service across our retail and online stores.
Complimentary Next Day Delivery
Order online and receive your item the next day!
Receive your item the very next day when placing your order, Monday to Friday before 12 pm. (excluding Bank Holidays) T's & C's apply.
Contact info
Rowan House, 70 Buchanan Street, Glasgow, G1 3JE, Glasgow, United Kingdom
- 0141 221 0121
- clientservices@laingsuk.com
- laingsuk.com
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended!
I have always been well looked after, and I have received excellent customer service. Adam & Junaid are fantastic. Highly recommended!
15 December 2025
Unprompted review
Reply from Laings
Good afternoon, Dr. Ali,
Thank you for sharing your kind review!
It is lovely to hear that Adam and Junaid have continued to provide you with such excellent customer service upon your visits.
We thank you for the recommendation, and we hope to assist you again in the future!
Kind regards,
Gemma
Great experience and customer service.
25 November 2025
Reply from Laings
Good afternoon Alex,
I hope you're having a lovely weekend!
Thank you very much for your kind feedback.
We hope to hear from you again soon.
Kind regards,
Kim
Great lay out and a lovely greeting…
Great lay out and a lovely greeting when entering. Scott was knowledgeable and really informative. The only reason it’s not 5 stars is the ordering process and fact you might get a watch in the next 6 months.
12 December 2025
Unprompted review
Reply from Laings
Good afternoon, Mr. Todd,
I hope you are well.
Thank you for taking the time to share your experience with Scott in our showroom.
We look forward to welcoming you back to purchase your timepiece!
Kind regards,
Kim
Best watch-buying experience I’ve ever…
Best watch-buying experience I’ve ever had!
Laings were unbelievably professional from start to finish. The service was smooth, friendly and genuinely top-class. A special thank you to Martin, who went above and beyond to make the whole process easy and enjoyable.
Highly recommended — many thanks!
24 November 2025
Unprompted review
Reply from Laings
Good afternoon,
I hope you are well!
Thank you very much indeed for your kind feedback.
I'm so delighted to hear that you had such a wonderful experience in our showroom with Martin.
We look forward to seeing you again soon!
Kind regards,
Kim
Everyone is so pleasant
Everyone is so pleasant. I deal with Dan mostly and sometimes Grant. It has always been a pleasure..
5 December 2025
Unprompted review
Reply from Laings
Good afternoon, Mr. O'Hara,
Thank you for sharing your kind feedback for Dan and Grant!
It is wonderful to hear that they have created such lovely experiences for you when visiting.
We thank you for your 5* review, and we hope to assist you again soon.
Warm wishes for the festive season ahead!
Kind regards,
Gemma
Highly Recommended
This was a phenomenal experience from start to finish. All the staff at the Cardiff store, from security at the door to a gentleman who offered a glass of Champagne to Amanda at Rolex, they were all very welcoming, they are a credit to Laings. Amanda in particular was extremely helpful, knowledgeable and took time to explain the process of making a purchase. I will without doubt go back to the Cardiff store when I'm next in the area. Thank you to the team Laings in Cardiff.
9 December 2025
Unprompted review
Reply from Laings
Good afternoon, Phil,
Thank you for sharing your kind review for our Cardiff store!
We are delighted to hear how Amanda and our specialists created such a special experience for you, with their warm and courteous nature. We are pleased to know that she took the time to discuss the purchasing process to assist in your decision-making.
We thank you for the recommendation, and a warm welcome awaits you next time you are visiting!
I wish you a lovely festive season ahead.
Kind regards,
Gemma
Absolutely fantastic experience…
Absolutely fantastic experience delivered by Chris Smiley.
9 December 2025
Unprompted review
Reply from Laings
Good morning, Mr. Symmers,
Thank you for sharing your lovely 5* review for Chris!
We are delighted to hear that he provided you with a fantastic experience, and we thank you for your kind words.
We hope to see you again soon, and warm wishes for the festive season ahead!
Kind regards,
Gemma
Reply from Laings
Good morning Mr Jones,
I'd like to thank you for your kind feedback which is so important to us. Our teams work hard to provide excellent client experiences in our beautiful showrooms.
We look forward to assisting you again in the future and hope you have a wonderful festive season.
Best wishes,
Vivienne
great experience
quality products and attentive, enthusiastic and helpful staff.
7 December 2025
Unprompted review
Reply from Laings
Thank you so much for your 5 star review, we are so proud of our teams and the wonderful service they provide.
We really appreciate it and hope to see you again soon.
Best wishes for the festive season,
Vivienne
A very professional service and…
A very professional service and courteous and helpful staff.
6 December 2025
Unprompted review
Reply from Laings
Thank you so much for your 5 star review for our wonderful team!
We really appreciate it and hope to see you again soon.
Best wishes for the festive season,
Vivienne
Great selection, relaxed atmosphere and lovely staff
Very nice and relaxed atmosphere, refreshments offered, lovely staff - Courtney was just fantastic, very cheerful, warm and helpful, I had so much fun with her. Bought what I was looking for.
8 December 2025
Unprompted review
Reply from Laings
Good morning Eva,
Thank you for your 5 star review for your experience in store with Courtney, we really appreciate your kind words.
I hope you enjoy your purchase for many years to come, and thank you very much for choosing Laings.
Best wishes,
Vivienne
Recent purchase, Glasgow store
I love the choice of jewellery the store carries but also the customer service. Ryan was great! This is why I wouldn’t shop anywhere else.
6 December 2025
Unprompted review
Reply from Laings
Good morning,
Thank you so much for your 5 star review!
Our head office team works hard to ensure we have incredible jewellery collections to offer in our showrooms, but it is particularly wonderful to hear your kind words for Ryan and the service provided.
Thank you for choosing Laings, we hope to see you again soon.
Best wishes,
Vivienne
A lovely experience
Following an initial online enquiry, I was contacted by Megan at the Cardiff store. Megan has provided excellent advice and guidance and helped me purchase my first luxury timepiece which I am delighted with. Hopefully we can look at adding to my fledgling watch collection in the new year.
4 December 2025
Unprompted review
Reply from Laings
Good morning Gareth,
Thank you so much for taking the time to review your experience in our Cardiff showroom.
It is wonderful to hear how Megan guided you in your watch purchase and we hope you enjoy it for many years to come.
Have a wonderful festive season and we look forward to seeing you again in future.
Kind regards,
Vivienne
What a marvelous experience
What a marvelous experience. The first time I went there was just for a replacement battery for my watch. The service is exceptional, professional yet friendly. The team in the Cardiff store are wonderful. Recently it was a welcome haven in the Christmas chaos.
6 December 2025
Unprompted review
Reply from Laings
Good afternoon, Carolyn,
Thank you for sharing your kind review for our Cardiff store!
It is fantastic to hear how our specialists helped you with booking your timepiece in for its battery replacement service. We are delighted to know that the atmosphere is warm and welcoming.
Thank you for sharing your feedback, and we hope to see you again in the future!
Kind regards,
Gemma
Exceptional and friendly
Everyone who we talked to in the Southampton store was very polite, you're greeted with a smile as you walk in. There's no pressure if you only want to look around either. A fantastic range of jewellery and watches to choose from and a bespoke design service if you're after something a little personal.
7 December 2025
Unprompted review
Reply from Laings
Good afternoon, Mr. Beeching,
Thank you for sharing your lovely review for our Southampton store!
It is so lovely to hear of your recent visit, and how our specialists, with their warm and polite nature, assisted you when browsing our collections.
We thank you for your kind words, and we hope to see you again soon!
Kind regards,
Gemma
First class service and customer…
First class service and customer satisfaction from ordering to day of collection very happy
7 December 2025
Unprompted review
Reply from Laings
Good afternoon, Mr. McCarron,
Thank you so much for your fantastic review!
It is a delight to hear how satisfied you are with your experience, and we are glad to have provided you with first-class service.
Thank you for your kind feedback, and we hope to assist you again in the future!
Kind regards,
Gemma
100% recommend
Professional service from start to finish, listened to what I wanted and catered to my needs. kept me updated on the progress of work and made suggestions based on their expertise. Had my rings sent back in pristine condition I wouldn’t hesitate to recommend Laing’s for any of your jewellery service needs and price extremely reasonable
5 December 2025
Unprompted review
Reply from Laings
Good afternoon, Ms. Gilroy,
Thank you for sharing your glowing review!
We are so pleased to hear how our specialists provided you with excellent service throughout your journey with us, and ensured to keep you updated each step of the way.
We thank you for the recommendation, and a warm welcome awaits you next time you are visiting!
Kind regards,
Gemma
My experience with Laings was excellent…
My experience with Laings was excellent from start to finish. The staff were welcoming, knowledgeable, and made choosing the perfect piece feel special and stress free. The quality truly matched the reputation.
25 November 2025
Unprompted review
Reply from Laings
Good afternoon, Kiem,
Thank you for sharing your kind words!
It is fantastic to hear how our specialists, with their courteous and knowledgeable nature, assisted you in finding the perfect piece. We are thrilled to have created a seamless experience for you when visiting.
We thank you for your lovely feedback, and we hope to assist you again in the future!
Kind regards,
Gemma
From start to finish a pleasant…
From start to finish a pleasant experience, as expected from your staff
29 November 2025
Unprompted review
Reply from Laings
Good afternoon, Mr. Alexander,
Thank you for sharing your wonderful review!
At Laings, we aim to deliver a warm and welcoming 5* visit, and we are pleased to have created such a lovely experience for you throughout.
We thank you for your kind words, and we hope to see you again soon!
Kind regards,
Gemma
Excellent service from the entire team…
Excellent service from the entire team at the shop. Every employee I interacted with was friendly, professional, and very helpful.
3 December 2025
Unprompted review
Reply from Laings
Good afternoon, Mr. Jeczek,
Thank you for sharing your kind review!
We are delighted to hear how our specialists provided you with such great service when visiting, with their warm and professional nature.
We thank you for sharing your lovely feedback, and a warm welcome awaits you from our specialists next time you are in the area!
Kind regards,
Gemma
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