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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and excellent communication, making the entire process smooth and stress-free. The service provided is frequently highlighted as outstanding, with many people appreciating the detailed information and digital guidebooks received prior to their stay. Consumers are particularly impressed with the quality and cleanliness of the properties, often describing them as modern, well-maintained, and beautifully furnished. The locations are also a significant draw, with many reviewers noting the convenience and stunning views. However, some customers also mentioned that a few areas around the cottages appeared tired and in need of updating.

What people talk about most

Location

Customers had positive experiences with location. Reviewers consistently praise the excellent and perfect... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the properties for being spotlessly... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly this apartment is beautiful great attention to detail Even the pottery is lovey Kitchen is well equipped even salt pepper oil ect for cooking The apartment is spotless and clean... See more

Company replied

Rated 5 out of 5 stars

Excellent communication! Laik kept in touch from start to finish. Check in / check out details were sent promptly on our arrival day / final day. We were given contact details of who to call if we had... See more

Company replied

Rated 5 out of 5 stars

We stayed with Laik on a family holiday to Ambleside, and had the best experience. Their properties are modern, fully refurbished and immaculately clean. They contacted us prior to and during our visi... See more

Company replied

Rated 5 out of 5 stars

The team at Laik were excellent and very responsive to any questions. We had such a lovey few days in the Lakes and were very happy with the cottage which was comfortable for all the family and fini... See more

Company replied


Company details

  1. Vacation Home Rental Agency

Written by the company

An independent, locally owned holiday let management company in the Lake District, UK. Laik holiday let agency provides luxury holiday cottages in Bowness On Windermere, Ambleside, Hawkshead, Coniston and Grasmere. We help make and manage super-stylish holiday homes in some of our favourite spots in the Lake District. Local, flexible and friendly. We go that bit extra with our homes and our hospitality to make sure your stay in The Lakes turns out just perfect. Cosy apartments for couples, spacious houses for groups and families, quiet boltholes where you can finally finish writing that sci-fi romance novel. We’ve got a place for all sorts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very professional and attentive…

Very professional and attentive company. When we had a slight issue it was resolved almost instantly which was very helpful. Ladies who I communicated with were lovely. Would definitely recommend them as a company to stay with!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely stay here

Lovely stay here, the property was spotless with great facilities. We really enjoyed the lake view from the balcony, and the location was perfect for getting into town. Parking was easy and the hosts were very communicative.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Will use again

Kept well informed with all relevant information required for a great stay, answered our requests/questions promptly.

17 April 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your kind review. We’re pleased you found the information helpful and communication prompt throughout your stay.

We’d be delighted to welcome you back again.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Great place to stay

The location is great, 3 min walk into town. Place was clean, tidy, well decorated. Great bathroom. Front bedroom has the best comfy bed, slept better than I do at home! Would recommend and would stay there again.

16 April 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your lovely review. We’re pleased you enjoyed the location and found everything clean and comfortable.
Warm wishes,
Team Laik

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Communication was clear and helpful.

10 April 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your kind words. We’re pleased you found the communication clear and helpful.
Warm wishes,
Team Laik

Rated 5 out of 5 stars

Excellent stay!

The team at Laik were excellent and very responsive to any questions. We had such a lovey few days in the Lakes and were very happy with the cottage which was comfortable for all the family and finished to a high standard - and in a great location. Thank you for looking after us and we will definitely book again in future.

9 April 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely review, Linda.

We’re really pleased to hear you had such a nice few days in the Lakes and that the cottage worked well for the whole family. It’s always great to know guests found the property comfortable, well finished, and in a location that helped make the stay even more enjoyable.

We’re also very glad our team could support you during your stay, that’s exactly the experience we hope to provide.

It would be a pleasure to welcome you back again in the future.

Best wishes,
Team Laik

Rated 4 out of 5 stars

Best Location in Bowness

Having stayed in Bowness many times we knew this property for which the location is perfect.
Apart from a little TLC here and there ie Front Door, downstairs front window frame the house met our needs and expectations. Would recommend and stay here again

10 April 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your review, Mark.

We’re really pleased to hear the property suited your needs and expectations, and we completely agree, it’s a fantastic location for enjoying everything Bowness has to offer.

Thank you as well for noting the points about the front door and window frame. Feedback like this is always helpful and we’ll make sure it’s shared with the owner so it can be looked at as part of ongoing maintenance.

It’s lovely to hear you would stay again and recommend the property, we’d be very happy to welcome you back for another visit to the Lake District.

Best wishes,
Team Laik

Rated 5 out of 5 stars

Professional, personable and consistent.

Laik were extremely professional and helpful from the point of booking until the moment we left. Their welcome guide was extremely detailed and helpful for us. Their correspondence was proactive and consistent. We had absolutely no issues during our stay I felt absolutely confident they would’ve sorted anything immediately. We weren’t due to check in until 4pm, however Laik kindly allowed us to utilise the driveway from 2pm. These are the little things that make your stay feel more personable and comfortable. Will certainly be booking with Laik again in the future.

10 April 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely review, Oliver.

We’re really pleased to hear that you found the booking process smooth and the welcome guide helpful, it’s something we put a lot of care into so guests feel confident and well prepared before arrival. We’re also glad we could help with earlier access to the driveway, sometimes it’s the small details that make all the difference to the start of a stay.

It’s especially nice to hear you felt supported throughout, even though everything went smoothly. That’s exactly the experience we always hope to create for our guests 😊

We’d be delighted to welcome you back to the Lake District again in the future.

Best wishes,
Team Laik

Rated 5 out of 5 stars

"Laik provided brilliant communication…

Laik provided brilliant communication and support. We felt well-informed throughout our trip and appreciated the peace of mind knowing they were available if needed. A fantastic experience all around

8 April 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely review, Phoebe.

We’re really pleased to hear you felt well informed and supported throughout your stay. Providing clear communication and peace of mind for our guests is something we always aim for, so it’s great to know this made a difference to your experience.

We’re delighted you had a fantastic trip and would love to welcome you back to the Lake District again in the future.

Best wishes,
Team Laik

Rated 5 out of 5 stars

We wouldn't hesitate to book again…

We wouldn't hesitate to book again through Laik. We love that all their properties are available to view online, coupled with the fact they have physical premises situated in the heart of the Lake District giving you peace of mind their staff are available to assist, should you need them. Laik's properties are stunning and they are spotlessly clean. To be honest, the property we stayed at was even better than the photographs online and they were stunning! The level of communication you receive from Laik is fabulous and this makes your stay even more enjoyable as they've already answered every question you'd need to ask. Thank you everyone at Laik for making our holiday wonderful!

11 April 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for such a thoughtful and generous review.

We’re especially pleased to hear how reassuring you found having our office based here in the Lake District, it’s something that’s really important to us as a local team supporting both our guests and owners. It’s also lovely to hear the property exceeded expectations even compared to the photos, that’s always the best compliment.

We’re delighted that the communication and preparation ahead of your stay helped make everything feel straightforward and enjoyable from the start. Creating that level of clarity and confidence for guests is exactly what we aim for.

Thank you again for your kind words, and we’d absolutely love to welcome you back again in the future.

Best wishes,
Team Laik

Rated 5 out of 5 stars

Everything

Everything! From the quick response times, to the helpful information about the property and surroundings. Can't ask for more!

3 April 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your kind review, Viraj.

It’s lovely to hear the information about the property and the local area was helpful, and that everything felt straightforward from the start. Quick replies and clear details are something we always try to get right, so it’s great to know that made a difference during your stay.

We’d be very happy to welcome you back to the Lake District again in the future.

Best wishes,
Team Laik

Rated 5 out of 5 stars

Great experience on using this company for the first time

Great communication on booking, before our stay and during our stay. Very informative e-guides were sent for the property and the local area. The guides really helped us plan our trip. Would definitely stay in another property managed by this company.

8 April 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your lovely review, P Patel.

We’re really pleased to hear the booking process and communication before and during your stay felt clear and helpful. It’s great to know the digital guidebooks supported your planning as well, they’re designed to help guests make the most of their time in the Lake District before they even arrive.

We’d be delighted to welcome you to another Laik-managed property on your next visit to the Lake District.

Best wishes,
Team Laik

Rated 5 out of 5 stars

Fantastic new apartment

Honestly this apartment is beautiful great attention to detail
Even the pottery is lovey
Kitchen is well equipped even salt pepper oil ect for cooking

The apartment is spotless and cleaned to a high standard
The location is perfect can walk to loads of dog friendly pubs and restaurants

The view out of the windows is lovely
The customer service was fab and very informative of the lakes as a whole

We had a fab time and will definitely recommend and go back

30 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely review Lynsey. We’re delighted you enjoyed the apartment, its location and all the little details.
We really appreciate the recommendation and would love to welcome you back again.

Warm wishes,
Team Laik

Rated 4 out of 5 stars

Most enjoyable stay

Most enjoyable stay, great instructions, super clean, great location for walking in the langdales

27 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your review Chris. We’re pleased you enjoyed your stay and the great location for exploring the Langdales.

We hope to welcome you back again.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Helpful and responsive team

The team were proactive and responsive. When we needed to get things fixed, they reacted quickly and effectively. The response time was always good and they were polite and helpful at every stage.

20 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you for your kind review Richard, We’re pleased to hear you found the team helpful and responsive throughout your stay.

We hope to welcome you back again.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Communication from Laik was excellent

Communication from Laik was excellent. From when we first booked the holiday, leading up to the holiday and at the end. Guides to the accommodation and the surrounding areas were very much appreciated. Would definitely book with this company again.

21 March 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely review. We’re pleased you found the communication and guidebooks helpful throughout your stay.

We’d be delighted to welcome you back again.

Warm wishes,
Team Laik

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