I recently purchased the chouchou, and overall, I'm quite pleased with it. The style and size are perfect for my needs, and the muted raspberry color complements my outfit beautifully, even if it's... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The bag is perfect! Art meets design at the intersection with craftsmanship! It’s beautiful, it’s functional, it was delivered in beautiful packaging with a dust cover! It came with straps to... See more
Company replied
I’m a repeat customer of many of LaFlore’s classy purses, bags and accessories. Whenever i had inquiries Natalie or others were quick and courteous to respond. I had only one request for return and... See more
Company replied
While these bags are costly, there’s a lot of workmanship and style that makes these bags quality and high end. There’s a personal touch when you deal with the company for any question or concern you... See more
Company replied
Company details
About Laflore Paris
Written by the company
Elie Seroussi was born in Paris in 1958. Growing up in the center or Paris he developed a strong taste for fashion and craftsmanship. He opened his first fashion house, CECILE & JEANNE, in his late twenties, and built it into the well known brand it is today, with 10 boutiques in the prime Paris locations.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Contact info
United States
- natacha@lafloreparis.com
- lafloreparis.com
4.2
Great
1K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love my new Bebebark bag
I love my new Bebebark bag! The weight is lighter than I expected which is great and the compartments work really well. I especially appreciate the zipper section for my phone on the outside of the bag. Thank you!
23 February 2026
Reply from Laflore Paris
Bonjour Debra,
Thank you so much for sharing your kind words about your Bebebark bag! We’re thrilled to hear you love it. The lighter weight, thoughtful compartments, and the convenient zipper section for your phone are all details we designed with everyday ease in mind.
We truly appreciate your feedback—it means a lot to know the bag is serving you well.
A bientôt
L'équipe Laflore
Im super disappointed that you don’t…
Im super disappointed that you don’t have consistency with your colors. Meaning I want to buy the whole line of something and its accessories in one color. I’m mostly disappointed that you don’t have the Doq in black. I simply don’t understand it. Black is a classic and practical color that so many people want. Why only have certain colors available and not restock? Same thing with the black chains. Why are they not available or restocking? You need more consistency with your colors please!!!!
20 February 2026
Reply from Laflore Paris
Bonjour,
We are sorry that you feel disappointed. Thanks for voicing your perspective!
We agree—black is a classic, versatile, and practical color. Your feedback about wanting more consistency—and specifically about the Doq and chains in black—is really valuable and it has been shared with our production team.
We’re doing our best to maintain consistency. At times, stock and color availability can be unpredictable due to demand and production factors. We are looking ways to improve every day.
A bientôt
L'équipe Laflore
I purchased two handbags so far and very…
I purchased two bags so far and very happy with my decision! Beautiful workmanship and great service! Thank you.
26 February 2026
Reply from Laflore Paris
Bonjour Manijeh,
Thank you so much for your kind words! We’re delighted to hear you’re happy with your handbags. Knowing that you appreciate our craftsmanship and service means a lot to us. We truly value your support and look forward to continuing to serve you with products you’ll love.
A bientôt
L'équipe Laflore
Poor customer service
I'requested an exchange a week ago and am still awaiting instructions for how to ship back and exchange
18 February 2026
Reply from Laflore Paris
Bonjour Delain,
Thanks for bringing this to our attention and we are sorry to hear about your experience.
We are here to make things right and we have informed our customer service team to prioritize this case.
We appreciate your patience and support!
A bientôt
L'équipe Laflore
my best bag purchase ever
i bought my bag online, my first from laflore. as a 43 year vegan, it is always a struggle to find sustainable, truly sustainable bags at a price that is not out of reach. the bag i received looked even more gorgeous than online and i love everything about it. the service was quick and i received it in great condition. i love it to death, honestly.
19 February 2026
Reply from Laflore Paris
Bonjour Christina,
Thank you so much for choosing Laflore and sharing your wonderful experience!
We’re delighted to know that your first bag exceeded expectations in both beauty and sustainability, and that it arrived quickly and in perfect condition. Your kind words mean the world to us, and we’re honored to be part of your journey as a long-time vegan seeking truly sustainable style.
A bientôt
L'équipe Laflore
Bobobak
First I got the freebie with my purchase. Daughter fell in love. Then my Sister wants one so we get her one. Everyone in the family has one
4 February 2026
Reply from Laflore Paris
Bonjour Chereace,
We are so excited to hear this heartwarming feedback from you and appreciate the continued support— Your joy and enthusiasm truly make our day, and we’re thrilled that Bobobark is such a hit in your family.
A bientôt
L'équipe Laflore
My experience with bobobark was that I…
My experience with bobobark was that I received it within a couple of days, it’s a beautiful professional business laptop
convertible backpack purse that embodies the Parisian chic
heritage while being comfortable, practical and organized. The handmade, designer piece can be worn as a shoulder bag (tote style), as a backpack or as a briefcase.
I love it!!
8 February 2026
Reply from Laflore Paris
Bonjour Antoinette,
Thank you so much for sharing your experience with Bobobark! We’re delighted to hear that you love the design, versatility, and Parisian chic style of your new bag. Your kind words mean a lot to us, and we’re thrilled it brings both beauty and practicality to your everyday life.
A bientôt
L'équipe Laflore
Still waiting for refund
Still waiting for refund. I bought a bag around Christmas. It was not the right size for me and it was defective - the lining in one of the pockets had not been sewn together. I report this and make a return request. I also order another bag and a couple of accessories in return. After a while I get an email with a return label and I have to pay 15 euro to redeem it. I object. I should not pay for the return when the bag is damaged. They resend me the exact same e-mail with the same payment request without responding to my questions about why I have to pay for the return of a damaged bag. After that I am ghosted and get no response on my e-mails. Today (mid february) I chose to pay the 15 euro to get this done with and get my return label. This does not help. After paying I do not get the label. Instead I get an e-mail where I am asked to request for a return and send some photos of the damaged pocket. I reply, that I already did, a long time ago. And now I am waiting again…
This is totally unacceptable. What is happening with you?
UPDATE: It is getting much worse…
STAY AWAY. DO NOT BUY ANYTHING FROM LaFlore.
After a lot of e-mails Laflore finally accepted that I should not pay for the label.
Then suddenly the bag and accessories that I had ordered instead of the first bag were very expensive and the shipping cost was doubled. I insisted that I should have the reduction they had promised me when I ordered it, but Laflore would not listen. I had to pay the full price. So I did with the intention of returning the two, now very expensive accessories.
Today - on the 21. of March I finally received the new bag, but one of the accessories is missing. So now I have to wait for the second one in order to be able to return both. Will it be to late to return the first accessorie at the time the second one arrives?
Well, with what I have experienced so far, I would not be surprised.
To be continued…
17 February 2026
Unprompted review
Reply from Laflore Paris
Bonjour Ida,
Thank you for bringing this to our attention.
We’re deeply sorry for the delays and the disappointment you’ve faced throughout the return process as well as communication.
We have informed our team to take care of this on priority.
We appreciate your patience and support!
A bientôt
L'équipe Laflore
The Bobobark bag is perfection
The Bobobark bag is perfection! So. Many. Compliments!!!!
5 February 2026
Reply from Laflore Paris
Bonjour Elizabeth,
Thank you so much for your kind words! We're thrilled to hear you find the Bobobark Perfect—it truly is a special piece, and we're so glad you received many compliments.
A bientôt
L'équipe Laflore
Reply from Laflore Paris
Bonjour Anna,
Thank you so much for your incredible review!
We’re delighted to hear that you love the look and versatility of the bag.
It means a lot to us to know it’s bringing both style and function to your everyday moments.
A bientôt
L'équipe Laflore
Still waiting on my refund
4 February 2026
Reply from Laflore Paris
Bonjour Lizette,
We’re truly sorry to hear you’re still waiting on your refund.
Our customer service team has been asked to prioritize your request and provide you with an update as soon as possible.
We greatly appreciate your patience and continued support.
A bientôt
L'équipe Laflore
I love the product
I love the product, what the company stands for and the sustainability.
31 January 2026
Reply from Laflore Paris
Bonjour Shawna,
Thank you so much for sharing that with us. We’re truly grateful for your support and appreciation. Knowing that you value not only our product but also what we stand for—and our commitment to sustainability—means the world to us. Your encouragement inspires us to keep striving for excellence while staying true to our values.
A bientôt
L'équipe Laflore
Very disappointed
I ordered a purse on Dec. 21, 2025 and have not received it as of today, Jan. 24, 2026. I have reached out to the company twice and I get the same blanket email. When I look at SHOP, the shipping app, it just says "waiting for details". This is ridiculous and I am more than frustrated. Time to contact Better Business Bureau.
24 January 2026
Unprompted review
Reply from Laflore Paris
Bonjour Laurie,
We’re sorry to hear you’re disappointed, and we truly understand your concern. Please note that your Chouchou is a pre-order item, with the timeline clearly mentioned on our website as February.
Rest assured, we are doing everything possible to expedite orders from our end.
We’ve also informed our customer service team to look into your order, and they will reach out to you as soon as possible with an update.
Thank you for your patience and understanding.
A bientôt
L'équipe Laflore
I had had my eye on various Laflore…
I had had my eye on various Laflore bags and was super excited when I finally decided to purchase one for myself! Delivery was quick and the bag was packaged beautifully. I get lots of compliments!
10 January 2026
Reply from Laflore Paris
Bonjour Jule,
Thank you so much for sharing your experience with us!
Knowing that you were excited to finally choose one of Laflore bags for yourself makes your feedback even more special.
We’re delighted to hear that your bag arrived quickly, was beautifully packaged, and is already earning you compliments.
We truly appreciate your support and are thrilled that our craftsmanship is bringing joy to your everyday style.
A bientôt
L'équipe Laflore
After only 6 weeks my bag has deteriorated!
So, unfortunately I need to update my previous post. My bag has completely deteriorated after only 6 weeks of owning it and I have only carried it a few times. The company replied to my review that they would reach out to me to resolve the issue of wear and I have heard nothing. I feel scammed at this point. If I could post pictures here I would show you the poor shape this bag is in!
2 January 2026
Unprompted review
Reply from Laflore Paris
Bonjour Carla,
We’re truly sorry to hear about the condition of your bag and we know It’s disappointing that the product has not met your expectations after only a few weeks of use. Please note It is very rare we give the customer such experience.
We have received your bag's pictures already and please note that our customer support team has already reached out to you directly to resolve this matter. We request you to revisit the emails or chat.
We take your feedback seriously and committed to fixing this. We appreciate your patience and support!
A bientôt
L'équipe Laflore
I purchased a bag from you & my laptop…
I purchased a bag from you & my laptop did not fit. I sent it back & you confirmed you received it. Last Friday was 7 days & you said I would have my refund by then. I still have NOT received my refund. I wrote an inquiry & still no one has gotten back to me.
5 January 2026
Reply from Laflore Paris
Bonjour Keleigh,
We are sorry to hear about your experience.
Due to the New Year transition, our operations have been slower than usual. Our customer service team is looking into your refund and it will be processed shortly.
Thank you for your support and patience.
A bientôt
L'équipe Laflore
The finish on the purse was…
The finish on the purse was disappointing. It was pitted and discolored. It did not at all look like a high-end bag. But for it came from overseas, I would have returned it.
7 January 2026
Reply from Laflore Paris
Bonjour Charlett,
We’re truly sorry the purse did not meet your expectations.
Our customer service team is reviewing this matter, and we’ll do our best to make things right. Thank you for sharing your feedback. We appreciate your patience and support.
A bientôt
L'équipe Laflore
Bag arrived in great shape
Bag arrived in great shape. This is my second one and I am excited to make it my every day go-to bag.
6 January 2026
Reply from Laflore Paris
Bonjour Ena,
Thank you for sharing your excitement.
We’re delighted to hear your bag arrived in great shape and that you’re enjoying it as your everyday go‑to. Knowing this is your second purchase makes it even more special—we truly appreciate your continued trust in us.
We look forward to being part of your daily style!
A bientôt
L'équipe Laflore
The size was deceiving
The size was deceiving. I definitely need a bigger bag. I don’t think I’ll carry it much it’s just too small.
5 January 2026
Reply from Laflore Paris
Bonjour Dixie,
Thank you for sharing your honest experience with us. We’re truly sorry to hear that the size of your bag didn’t meet your expectations and it's too small for your needs. We always strive to balance sleek design with functionality, however for future purchases, you can check the bags or products dimensions on our website or contact our customer service team at contact@lafloreparis.com—our team will be glad to recommend the styles and sizes that best suit your needs.
A bientôt
L'équipe Laflore
beautiful, well designed bags
What a beautiful, well made, well designed product! I absolutely love my bobobark and clutch purse. My mom loved her bebebark. The organization dividers, pockets, and zippers are so helpful. At first, because of how sleek it looks, I wasn't sure my laptop and books would fit, but they easily do. Shipping was also very fast. Thank you!
6 January 2026
Reply from Laflore Paris
Bonjour Jenny,
Thank you for your kind words!
We’re so happy you love your Bobobark and clutch purse, and that your mom enjoys her Bebebark too. It’s wonderful to hear the sleek design fits your laptop and books with ease, and that the pockets and dividers make organization simple. We’re glad shipping was fast as well—your support means the world to us!
A bientôt
L'équipe Laflore
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.