Kwikpark Reviews 

398
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the vehicle drop-off and pick-up process straightforward, frequently appreciating the helpful, polite, and professional nature of the staff. Many customers also state that the overall service is reliable, convenient, and reasonably priced for regular airport parking trips. Some reviewers were not happy with excessively long waiting times, poor communication, and difficulties when trying to collect their vehicles. A few people also mentioned frustrating problems regarding vehicle cleanliness, unexpected additional parking fees, and a complete lack of accountability. Others encountered rude behavior and stressful experiences when things did not go according to plan.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, as experiences varied significantly among customers. While... See more

Staff

Users describe ambiguous interactions with staff members. While some consumers praise the polite and friendly... See more

Price

Customers had negative experiences with price, reporting that lower rates are offset by unexpected costs.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise the easy... See more

Customer service

Consumers find customer service to be a source of deep frustration and disappointment. Reviewers frequently... See more

Reviews shaping this summary

Rated 3 out of 5 stars

They take over 1hr to bring your car when you land. Could definitely plan better and be a bit more empathetic towards arriving customers.

Rated 4 out of 5 stars

Ive used this company many times in the past and admit the service varies from excellent and not so good but my recent experience has made me feel that I will use them again. My spare key blade accide... See more

Rated 4 out of 5 stars

I am very satisfied with their services. Most of the time the staff reached on time and cars are safe.


Company details

  1. Parking Lot

Written by the company

It's parking company .we offer meet and greet & park and ride all terminals in Heathrow Airport. Meet and greet.we meet customer on outside drop off area. Drive will take key nd drive back in to our secure compound.. All driver are fully insured to drive any car.. Park and ride:customer drive himself on our compound nd our shuttle drop you to the terminal where you flying from..


Contact info

2.8

Average

TrustScore 3 out of 5

398 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 24 hours

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2.8

All reviews

(398)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My car was picked up and dropped off on…

My car was picked up and dropped off on time from when we called as per instructions, the only issue I had the staff were not in uniform and did not take pictures and we didnt sign any paperwork, so I took pictures myself, to find out that they did over 30miles on my car, not sure where they took my car to park up as they took off my car camera

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Service was slick

Service was so slick - the driver was there to collect the car 5 minutes after we arrived at the Airport. On the return we needed to change our flights and come home 4 hours earlier. Even though the terms and conditions said no changes could be made they adjusted the booking with no additional fee or any fuss. Would highly recommended and will use them again.

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Used them for parking at Heathrow T4…

Used them for parking at Heathrow T4 for circa 2 weeks in July 2025. The drop off & pick up procedure was efficient. There was one issue where we had to pay for short stay car park fee (£7.50) on exit which should have been included in the cost, however, when I raised this with the company they were exceptionally quick to get this refunded. Would recommend & would use them again.

27 July 2025
Unprompted review
Rated 1 out of 5 stars

The jury is out and I'll modify my…

The jury is out and I'll modify my review upon return and hope to give a higher number of stars but I'm not happy that my car, a pristine BMW X5 (that has a tracker), is crammed in, at the side of a Novotel off of Bath Road.
Car now moved to the Holliday Inn. Neither are a secure compound as described by the company. Having a tracker is enlightening.
My last car was returned (different company) with two doors dings and I sold it before doing anything about it, but it is clear to see how cars are going to end up damaged. Parked as they are, nose to tail and side by side like sardines in a tin.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

I’ve I’ve been a loyal customer of this company since 2015, and my experience has been nothing short of excellent. Their service has always been impeccable, and I’ve never encountered any issues over

I’ve been a loyal customer of this company since 2015, and my experience has been nothing short of excellent. Their service has always been impeccable, and I’ve never encountered any issues over the years. The prices they offer are not only competitive but often surprisingly affordable. I truly appreciate their consistency and reliability, and I wish them continued success in the future.

6 July 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS NOT MEET & GREET!

THIS IS NOT MEET & GREET.

On arrival had to wait 30 minutes and almost missed flight. Unlike other operators they do not have anyone at the airport, do not wear uniforms, and from the Sat Nav in car, it appears car was parked on a street, not in a secure car park.

On returnd we waited an hour, and made 7 pho calls. The stock response was driver was on way and we had to understand how meet and greet worked!! They were abusive and threatening. The absolute slob who finally delivered the car, just walked off, no paperwork, no handover, no explanation to pay car park fee.

This was booked through Looking 4 Parking and our experience has always been good, but the fact that they paltform this bunch of cowboys means I will be very wary in the future

1 July 2025
Unprompted review
Kwikpark logo

Reply from Kwikpark

Sorry to hear that .can you email us on admin@kwikpark.co.uk with your booking reference nd car registration number!!)
We will investigate about this .
Plus we used only park mark car park..car park is fully secure nd safe..Sat nav dont give exactly accurate location ..we can proof this..anyone can ask nd we can share live accurate location where we park the cars ..
Thanks for understanding.

Rated 1 out of 5 stars

Do not book, unauthorised parking and generated a parking fine!!!

If I could give zero stars, I would !! Lots of waiting around when dropping off and picking up (despite them stating no waiting around). Left the car with them from 13/05/25 - 16/05/25 and days after returning home, received a parking fine for my car which had been unauthorised to park and was left at the Holiday Inn Heathrow M4 J4 whilst I was on holiday. I am now in a world of pain with a terrible company 'Parkmaven' to try and get the fine cancelled.

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor Service and No Refund After Cancellation


I booked a Meet & Greet service at Heathrow with Kwikpark (Booking Ref: KWIK-32584) and cancelled it well in advance, fully complying with their refund policy.

Despite emailing them multiple times over the past three weeks and calling repeatedly, I still haven’t received a refund. Every time I called, I was told they couldn’t help and that I had to email — but no one ever responds to emails. It’s extremely frustrating and unprofessional.

At this point, I’ve had to start a chargeback process through my bank just to try and get my money back. It’s not about the amount — it’s the principle. I would not recommend this company based on my experience.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not use

I booked via airportparkwithus and it was redirected to kwikpark. I left my car to them from May 16th to May 22nd. the communication was good and smooth drop off. When I return, my car's trunk was opened towards to the inside to car and the cables and a blanket was on the back seat. I asked what happened to the car but the person who brought the car back had no idea. He was kind and sorry. He advised that the responsible person will call me to check. It seems there is nothing missed from the car apart from a cleaning cloth from the from seat pocket but it was a kind of mess and I want to know what happened. I will probably not use them in the future. Booking number APU-0251198

22 May 2025
Unprompted review
Rated 2 out of 5 stars

Efficient service let down by the state of my car

To give a fair review the service was punctual and friendly. Unfortunately on getting my car back it is covered in tree sap and bird droppings. There was also a piece of broken green glass on the rear bumper. As I said the service was efficient but will now either have to spend sometime cleaning it or pay to get cleaned.

10 May 2025
Unprompted review
Rated 1 out of 5 stars

Do not use at any cost

Do not use at any cost. Terrible, terrible service ! Made us wait 50
Mins at the airport. Said was really busy so why did you take our booking and money then

27 April 2025
Unprompted review

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