10+ star for Customer Service! Lindee, Gloria were amazing! The excellent level of their service cannot be matched. The quick answer and transfer to a call was unbelievable! They were profe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my Kuru shoes. I have worn them for at least the past 6 years. They have excellent support which is essential for my job which is pretty physical and requires standing on concrete for 8 hours a... See more
Company replied
I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they h... See more
Company replied
Slippers extremely comfortable Achilles pain stopped on first step of wearing them. The Atom 2 was snug, I had to exchange for half size bigger. If a person has wide or needs more room half size bigge... See more
Company replied
Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.7
Excellent
833 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Return request
I bought 2 pairs of shoes and unfortunately 1 pair was too tight. I was unable to find my order information to start a return, but my email request was answered promptly (actually within minutes!). The return process was super easy! Very refreshing as I plan to continue ordering from this company in the future.
16 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're sorry one pair wasn't the perfect fit, but we're so glad our Guru team was able to quickly help you locate your order and get the return process started.
Making returns and exchanges as easy as possible is important to us, so it's wonderful to hear everything went smoothly. We truly appreciate your support and look forward to helping you find your next favorite pair of KURUs!
The customer service is fantastic, but...
The customer service is fantastic! Prompt, courteous and the best!
Love the way we can slip into and slip off the shoes - good design in that aspect.
The shoes are not very stylish, and not noticeably more pain-relieving than the competition.
The delivery time is not good - like as though the shoes are being shipped from overseas.
Choice of models - like "wide" is mostly unavailable. The toe-box feels less wide than even the regular Altria, Hoka and Topo.
17 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for taking the time to share your feedback! We're delighted to hear you've had great experiences with our Guru team and that you enjoy the easy on-and-off design of your shoes.
We're sorry to hear the style, fit, and pain relief didn't fully meet your expectations. While many customers find relief with KURU, we know every foot is different, and what works well for one person may not work the same for another.
As for shipping, most orders arrive within about 8 days, though international deliveries can take closer to two weeks and may occasionally be delayed by holidays or carrier volume. We also understand how frustrating it can be when your preferred size or wide width isn't available.
If your purchase was made within the last 91 days, we'd be happy to help you explore a return or exchange. Please reach out to our Guru team at gurus@kurufootwear.com, and we'll do our best to help find a better fit.
I enjoy speaking with real humans
I enjoy speaking with real humans ! The representative was splendid to chat with
15 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for the kind words! We're so glad you enjoyed chatting with one of our Gurus. We believe great customer service starts with real human connections, and we're thrilled to hear your representative made such a positive impression. Thanks for being part of the KURU family!
Sudden onset of Plantar Fasciitis…
A sudden onset of Plantar Fasciitis stopped me from walking with my 88 yr old father early every morning until I came across KURU shoes. I gave them a try refusing to resort to injections & may I dare say miraculously I was walking again with no pain. After using the cloud sneaker daily for 6 months (white color hold up fantastic) one of my lace straps popped out. I reached out to KURU stating my situation, was forwarded to a KURU GURU 😘 and sent a replacement pair. My phalanges thank you.
Amazing products supported by exemplary customer service.
Thank you KURU💞🦶
4 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your story! We're so happy KURU helped you get back to your morning walks with your father without having to resort to injections. Those moments are truly special.
We're also glad our Guru team could help when your CLOUD's lace loop gave out. While that's not what we expect from our shoes, we're happy we could get a replacement pair headed your way.
Thank you for your kind words about both our footwear and customer service. Wishing you many more comfortable, pain-free walks ahead!
I had to return a set of shoes
I had to return a set of shoes. They were a bit tight. Their team quickly got the return processed and a new pair set up quickly to mail out.
17 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad our team was able to make the exchange process quick and easy and help you find a better fit. We appreciate your feedback and are grateful for the opportunity to get a new pair on the way for you. Enjoy your KURUs!
I had an amazing experience with customer service
I had an amazing experience with Caren. She was very patient and helpful and solved my issue in just a few minutes. Got my new shoes so quickly. Thank you!
10 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're thrilled to hear that Caren provided such patient and helpful service and was able to resolve your issue so quickly. We'll be sure to pass along your kind words to her. It's also wonderful to hear that your new shoes arrived so quickly. We truly appreciate your feedback and your support of KURU. If you ever need anything in the future, please don't hesitate to reach out to our GURU team at gurus@kurufootwear.com. Enjoy your new shoes!
Friendly customer care
Friendly customer care! Addressed my concern in a timely manner. I definitely will be doing further business with Kuru!! Thank you again Kuru!!
15 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're delighted to hear that our customer care team was friendly and able to address your concern in a timely manner. Knowing that your experience has earned your continued business means a great deal to us. We truly appreciate your support and look forward to helping you again in the future. If you ever need anything, please don't hesitate to reach out to our GURU team at gurus@kurufootwear.com. Thank you for being part of the KURU family!
Reply from KURU Footwear
Thank you for the kind words! We're thrilled to hear that your experience with our team was fast, polite, and accurate. Providing helpful and efficient service is always our goal, and we appreciate you taking the time to share your feedback. Thanks for being part of the KURU family, and if you ever need assistance in the future, please don't hesitate to reach out to our GURU team at gurus@kurufootwear.com.
I tried on the shoes
I tried on the shoes, decided they weren't what I wanted and you made it easy for me to return. Unusual in today's market.
7 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad to hear that our return process was easy and hassle-free. We know it can be difficult to shop for shoes online, and we believe you should have the opportunity to try them and make sure they're the right fit for your needs. While we're sorry this pair wasn't what you were looking for, we appreciate you giving KURU a try and are happy we could make the return process a positive one. If you'd like help finding a different style in the future, please reach out to our GURU team at gurus@kurufootwear.com and we'd be glad to assist.
Had an issue..they fixed it fast
I had an issue with one of my shoes being incorrectly stitched and kept stabbing my toes, I contacted customer service to see what I should do, in less than 48hours I was reached out to by multiple people that worked together to rectify the situation and get a new pair sent out to me. They were polite, quick and caring.
12 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're sorry to hear about the stitching issue with your shoe, but we're so glad our team was able to step in quickly and make things right. It's wonderful to hear that multiple team members worked together to get you taken care of and that you felt supported throughout the process. We truly appreciate your kind words about our team's responsiveness, care, and professionalism, and we hope your replacement pair is a much better fit for you!
Reply from KURU Footwear
Thank you so much for the incredible compliment! Hearing that we provided the "best customer service ever" truly means the world to us. Our team works hard to create exceptional experiences for every customer, and we're thrilled to know we made such a positive impression. We appreciate your support and are grateful to have you as part of the KURU family!
I was very hesitant to purchase a pair…
I was very hesitant to purchase a pair of shoes online. But everything was done to ensure that I get the best possible fit. The outstanding and convenient exchange policy makes getting the best fit very convenient. All communications were very helpful and pleasant.
12 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We understand that buying shoes online can feel like a leap of faith, so we're thrilled to hear that our team helped make the process comfortable and stress-free. Finding the right fit is so important, and we're glad our exchange policy and support team helped make that easy. We truly appreciate your kind words about our communication and are grateful you chose to give KURU a try!
Solved my problem right away.
12 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad our team was able to solve your problem right away. Providing quick and helpful support is always our goal, and we appreciate you taking the time to let us know how we did. Thanks for being part of the KURU family!
Customer service was really helpful
Customer service was really helpful, patient & knowledgeable
12 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for the kind words! We're thrilled to hear that our customer service team was helpful, patient, and knowledgeable. Providing excellent support is something we strive for every day, and it's wonderful to know your experience reflected that. We truly appreciate your feedback and your support of KURU!
Sent a picture of the loop that was…
Sent a picture of the loop that was falling apart of shoes that I purchased a couple of months ago and was told to keep my shoes and gave me credit for new ones. That was awesome.
12 June 2026
Unprompted review
Reply from KURU Footwear
It's great to hear that our team was able to help! We know it's disappointing when a newer pair starts showing signs of wear, so we're glad the warranty process was smooth and that you received credit toward a replacement pair. Thank you for giving us the opportunity to make things right, and we appreciate you sharing your experience. We hope your new KURUs serve you well for many miles to come!
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad our team was able to resolve the issue quickly and provide the support you needed. We appreciate your feedback and are grateful for the opportunity to help. Enjoy your KURUs!
Several shoes and the sandal I looked…
Several shoes and the sandal I looked at were not available in size 7, 7.5, nor 8. This has happened a number of times when I have shopped online. I do appreciate the bot advice and verification, and the follow up I have received to my email, and am very happy being able to buy a 2nd pair of shoes of the same kind as my first pair. For me, I cannot walk in what is considered a platform sole, so immediately I bypass those, nor do I like hiking shoes, I already have what will last for years. Thank you for the customer support service you give your clients.
5 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for your thoughtful feedback and for being a returning customer!
We're delighted to hear you've found another pair you love and that our customer support team has been helpful along the way.
We also appreciate you sharing your experience with sizing availability. Sandals are currently only offered in whole sizes, so we generally recommend sizing up from a 7.5 to an 8. At the moment, the only sandal styles unavailable in size 8 are the brown CODA Aika and the LOMA Tila, which is one of our platform styles.
We took a close look at our current inventory and, outside of Last Chance styles that are being discontinued, only two shoe styles currently have a single colorway unavailable in size 7.5 or 8. In other words, nearly every active shoe style is available in your size today.
Since platform soles and hiking shoes aren't what you're looking for, it may be that finding the right style is proving more challenging than finding the right size. Our GURU Team would love to help narrow down the options and point you toward styles that fit your preferences. You can reach us anytime at gurus@kurufootwear.com.
Thank you again for your kind words and for letting us put our best foot forward for you!
Reply from KURU Footwear
Well, that sounds like a perfect fit! We're thrilled the exchange process was quick and easy. Getting you into the right pair shouldn't feel like a marathon, so we're glad everything stepped into place smoothly. Thanks for sharing the love, and we hope your new shoes are a sole-mate match.
My sneakers are amazingly comfortable…
My sneakers are amazingly comfortable but they were a little too big. I called and was connected with a Kuru Guru who made the whole exchange process very simple. It was like talking to a long time good friend. Kuru provides great quality products and customer service that is second to none. I highly recommend Kuru and will definitely be buying more!
10 June 2026
Unprompted review
Reply from KURU Footwear
Well, this review has us kicking up our heels! We're so glad your KURU Guru made the exchange process a walk in the park and that you felt like you were chatting with an old friend along the way. While the first pair was a little big, it sounds like we got you one step closer to the perfect fit.
Thank you for the kind words about both our shoes and our customer service. Knowing you'd recommend KURU and plan to come back for more is the kind of compliment that keeps us putting our best foot forward. We can't wait to help you find your next sole-mate!
Helped me with a return when the…
Helped me with a return when the automated return said it couldn't. Quick and courteous!
10 June 2026
Unprompted review
Reply from KURU Footwear
Sometimes technology trips over its own shoelaces, but we're glad our team could step in and get your return sorted out quickly. Thanks for the kind words about the speedy and courteous service. We're always happy to go the extra mile to keep things moving in the right direction. Thanks for sharing your experience!
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