10+ star for Customer Service! Lindee, Gloria were amazing! The excellent level of their service cannot be matched. The quick answer and transfer to a call was unbelievable! They were profe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my Kuru shoes. I have worn them for at least the past 6 years. They have excellent support which is essential for my job which is pretty physical and requires standing on concrete for 8 hours a... See more
Company replied
I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they h... See more
Company replied
Slippers extremely comfortable Achilles pain stopped on first step of wearing them. The Atom 2 was snug, I had to exchange for half size bigger. If a person has wide or needs more room half size bigge... See more
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Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.7
Excellent
832 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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The exceptional customer service…
The exceptional customer service skills, the real time responses and the complete resolution to my questions and issues! From start to finish, my experience was amazing. I will continue sharing Kuru Footwear with everyone I know. The entire process I went through has been worth every ounce of my time!
19 June 2026
Unprompted review
Reply from KURU Footwear
Wow, thank you for such a glowing review! Your kind words have us walking on sunshine. We're thrilled to hear our GURU team was able to provide quick answers, real solutions, and an amazing experience from start to finish. Thank you for sharing KURU with your friends and family. That kind of support means the world to us!
The whole process was easy and quick.
23 June 2026
Unprompted review
Reply from KURU Footwear
Short, sweet, and music to our ears! We're so glad the process was easy and quick for you. Thanks for taking the time to share your experience and for letting us put a little extra spring in your step.
Reply from KURU Footwear
Now that's a perfect fit! We're so glad we could get you the solution you wanted, and quickly, too. Thanks for the kind words. It always makes our soles smile when we can make things easy.
Immediate reply and understandable…
Immediate reply and understandable explanations.
20 June 2026
Unprompted review
Reply from KURU Footwear
Fast answers and clear explanations? That's our favorite combo! We're so glad our GURU team could get back to you quickly and help make everything easy to understand. Thanks for taking a moment to share the love. It means a lot to our team!
Great shoes, great customer service !
I decided to try the LOMA Jarvi sandal as cute summer work shoe, I am a hairstylist and can be on my feet for up to 6-8 hours straight. These are so comfortable! They keep me balanced, give me a little height and I don’t feel the aching that I normally do at the end of the day.
I decided to order the other color and use my points when purchasing them. I noticed that the points were still pending so I called customer service. I got someone on the phone right away, no prompts or being redirected to a website and she was super friendly and helpful and cleared my points so I could immediately use them.
They are a little pricey, however these will be my go to shoes for work and regular wear, the never ending hunt is over so it’s totally worth it !
22 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad the LOMA Järvi is keeping you comfortable through long days on your feet. It's also wonderful to hear our GURU team was able to quickly help with your points so you could grab a second pair. We appreciate your support and are thrilled you've found your new go-to shoes!
Everything is awesome
My feet love their Kurus! Customer service is amazing and efficient. Thanks Kuru for being awesome!
19 June 2026
Unprompted review
Reply from KURU Footwear
Thanks so much! We're thrilled to hear your feet are loving your KURUs and that our team has been able to support you quickly and efficiently. We really appreciate you being part of the KURU family!
Easy returns
I ordered a pair of Atom2 sneakers and a pair of Moment slides. I love the slides but wasn’t sure about the sneakers. They were so kind about returning the sneakers even though I no longer had the box and wore them one time for a few minutes. Not many customer services are that accommodating and I appreciate it.
19 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad our team was able to make the return process easy, even without the original box and after a quick trial wear. Flexibility and support matter, and we're happy we could help.
We appreciate you giving both styles a try, and we're glad you're enjoying your MOMENT slides. Thanks for choosing KURU!
Fast response and very helpful
18 June 2026
Unprompted review
Reply from KURU Footwear
Thanks so much! We're glad our team was able to respond quickly and help out. We appreciate your support!
Quality issue, solution surpassed expectations
Kuru responded quickly to an email I sent on a holiday Friday. I sent pictures of a minor defect in my new shoes and they immediately replaced them—generated a new order without me even having to return the shoes. I noticed the issue on the first wearing and simply reached out to see if this was a normal issue or a defect. I will donate the original pair. Very impressive customer support. And so pleasant to work together.
19 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad our team was able to respond quickly and make things right with a replacement, especially after spotting that defect on your first wear.
We appreciate you taking the time to reach out, and it’s great to hear the process felt smooth and pleasant. Thanks for your support and for choosing KURU!
Returns are truly simple
The return for my husband's trial of a boot that did not work for him was handled very quickly. I was happy to receive the gift card for buying a pair of the Ridge hikers today.
I was also very pleased to see how fast they shipped and how soon to expect them. I wear Tread everyday right now, so look forward to the hikers for fall.
19 June 2026
Unprompted review
Reply from KURU Footwear
Thanks for sharing your experience! We're glad the return was handled quickly and that you were able to use your gift card toward a new pair.
It’s great to hear you’re enjoying your TREADs daily and getting ready for your RIDGE hikers for fall. We hope they’re just as comfortable and reliable for you!
Rejects? Very uncomfortable?
This has to be a reject orthopedic shoe brand, as I literally had trouble even finding them online after wearing a pair for a day. (I don’t even know where these came from, as I’d never pay such price for shoes, but they are horrible.) Supposedly, they’re great for arch support, the out edge of the shoe (essentially where the seams come together) are just straight uncomfortably. And, of the hard sole leaves a lot to be desired. — I tried them for a few hours, going to the movies in them. Now, their up for grabs online, for less than half their retail price.
19 June 2026
Unprompted review
Reply from KURU Footwear
Thanks for sharing your feedback—we’re sorry to hear the shoes didn’t feel comfortable for you. Fit and feel can vary a lot from person to person, and we understand these didn’t meet your expectations.
If your purchase is within 91 days, you’re welcome to return or exchange them. You can easily start the process at kurufootwear.com, or reach out to our Guru team at gurus@kurufootwear.com and we’ll be happy to help process it for you.
KURU is hands the down the best in the…
KURU is hands the down the best in the business, not only do they have the most comfortable shoes I have ever wore they also have the best customer service… there is no way you could go wrong using KURU!!!
19 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much! We're thrilled to hear KURU is your go-to for both comfort and customer service. Nothing makes us happier than knowing your feet feel great and your experience with our team has been just as strong. We appreciate you!
Quick response to a new customer
Quick response to a new customer. A generous return time window is only helpful if it is possible to navigate the process. A phone call was the perfect solution
18 June 2026
Unprompted review
Reply from KURU Footwear
Thanks for sharing your experience! We're so glad our team was able to quickly help you navigate the return process and get things sorted out. A generous return window only matters when the process is simple, and we're happy a quick phone call made all the difference. We appreciate you choosing KURU!
Reply from KURU Footwear
Thanks so much! We're glad to hear you had a good experience with KURU. We appreciate your support!
Fast reply and feedback for questions I…
Fast reply and feedback for questions I had about getting the proper shoe for my foot problem!
16 June 2026
Unprompted review
Reply from KURU Footwear
Thanks for your kind words! We're so glad our team was able to quickly help you find the right direction for your foot needs. Finding the right fit makes all the difference, and we're always here to help you step forward comfortably with KURU!
Incredible customer service
I had purchased the Kuru Draft 2 SmokeyGrey-Chestnut slipper in size 8 which was too large for my feet. Upon messaging Kuru help I received an immediate response with a link to return my shoes. I did that. Within days I received size 7.5. Even that was loose around my heels. I called the help line but they were closed for the weekend. Their system detected the missed call and sent me an email. The Kuru help guru recommended I buy another pair with full heel cover. I was impressed. I am going to try their suggestion and hope it will fit.
18 June 2026
Unprompted review
Reply from KURU Footwear
Thanks for sharing your experience! We're glad our Guru team was able to help you quickly with the exchange and follow up after your call.
Fit can be a bit of a moving target, and we appreciate you working through it with us. We’re hopeful the full heel-cover style our Guru recommended will give you the secure fit you’re looking for.
Thanks for sticking with KURU—we’re here if you need anything else!
3rd party entered incorrect shipping…
3rd party entered incorrect shipping address. Emailed direct and shipping address was corrected immediately.
17 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad we could help get things back on track when the wrong shipping address was entered. Sometimes a small detour happens before a package finds its way home, and we're happy our Guru team was able to make the correction quickly. Thanks for choosing KURU!
I have recommended Kuru dozens of times…
I have recommended Kuru dozens of times to folks with foot issues. The customer service is top-notch. The website is user-friendly and, while the prices are not inexpensive, they are not unreasonable given the quality and design. I live in my slippers when I am in the house and I am convinced it has "cured" my plantar fasciitis. My only "complaint" is the lack of anything pretty. I think some of the designs could be made much more attractive. For example, the best-looking (non-orthopedic looking) products, are the Roam sneaker and Loma sandal. I have both in black and white. A patent leather or a leopard print, for example, would upgrade them and make them look more hip. I encourage you to design additional products like these two that, again, look less orthopedic and fuddy-duddy for women who have pain but are fashionable.
17 June 2026
Unprompted review
Reply from KURU Footwear
You've officially earned the title of Honorary KURU Ambassador! We're so glad your feet are happy and that our slippers have become your go-to around the house.
And don't worry, we took notes on the "less orthopedic, more fabulous" request.
Kuru pickleball shoes are the best!
I love Kuru pickleball shoes! This is a wonderful company with great customer service, too. They did not hesitate to help me out when I had a defect with my first pair of shoes. And, yes, I plan to stick with this shoe because I love the grip of the court, the ease that I can change direction and get to the net, not to mention how sturdy and comfortable they are.
10 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for the wonderful review! We're thrilled to hear you're loving your pickleball shoes and that they're helping you move confidently on the court. Hearing that you appreciate the grip, stability, comfort, and quick directional changes means a lot to us.
We're also glad our Guru team could help when you experienced a defect with your first pair. Thank you for your kind words and continued support. We hope you enjoy many more great games in your KURUs!
Return request
I bought 2 pairs of shoes and unfortunately 1 pair was too tight. I was unable to find my order information to start a return, but my email request was answered promptly (actually within minutes!). The return process was super easy! Very refreshing as I plan to continue ordering from this company in the future.
16 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're sorry one pair wasn't the perfect fit, but we're so glad our Guru team was able to quickly help you locate your order and get the return process started.
Making returns and exchanges as easy as possible is important to us, so it's wonderful to hear everything went smoothly. We truly appreciate your support and look forward to helping you find your next favorite pair of KURUs!
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