Really scared about the G4 scooter if the scooter will ever come, heard about the customer service, I understand that the company has loads of different sites. Also known as kukirin.co.uk.... it s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The scooter showed upon time. 5 days after ordering. Love the scooter so far had for 2 weeks. Unfortunately my rear wheel rim snapped and is in 2 pieces. Sent email yesterday for parts still waiting o... See more
Company replied
Hello, I bought a G2 max last year. And 14 months later i got an error E-pp7. I have tried to join the client service on whatsapp and never replied, i also sent a request on your website... See more
Company replied
Ordered a scooter had an email to send pic of bank card. Cannot get hold of company to confirm that this could be scam. 29.10.25 After review had contact with company and discussed email whic... See more
Company replied
Company details
Written by the company
Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer. Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com. Trustpilot Guideline: This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
Contact info
2.8
Average
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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G2 Kukirin Master
Perfection in any kind of word , without doubt one of the best brand kick scooter , I would pick them again anytime for sure.
5 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Mikami,
We are very glad to hear such a high evaluation of our products from you. Thank you for your order.
Have a nice day.
Warm regards,
KUKIRIN Service Team
Best site for electric scooter
14 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Cristian Procristi,
Thank you for your kind feedback! We're honored to be considered the best site for electric scooters. Your satisfaction is our top priority, and we're here to support you every step of the way.
Warm regards,
KUKIRIN Service Team
I am very happy to have bought a…
I am very happy to have bought a scooter from this brand, any problem you have they help you, I am very happy
13 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Muslim Xmes,
Thank you for your kind words! We're thrilled that you're happy with your purchase and the support you've received. Your satisfaction is our top priority. Enjoy your scooter!
Warm regards,
KUKIRIN Service Team
I ordered an g2 max (im from Romania)…
I ordered an g2 max (im from Romania) and it arrived 6 days later (but they dont include the weekend so 3 days) and im surprised bcz it works, (i didnt ansabled it, my dad did) and the suspensions were acctually INSANELY GOOODD
Dear Kukirin, Please Respond with (Have fun!) or anything like that, PLEASE
12 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Ștefan Pîrghie,
We're delighted that your G2 Max arrived quickly and is working well! We're especially glad that the suspensions exceeded your expectations. Enjoy your ride, and have fun!
Warm regards,
KUKIRIN Service Team
Horrible experience — dishonest stock info, no communication, and weeks of delay
I placed an order for a KuKirin G2 electric scooter on May 2nd from kukirin-scooter.com, under the impression that the item was in stock and ready for fast EU delivery — as clearly advertised on their website.
What I received instead was radio silence.
No tracking number. No shipping confirmation. No updates. I waited six full days and sent two emails, both of which were completely ignored. It wasn’t until I directly threatened to leave a negative review and report them to PayPal that they finally responded — and what did I find out?
That the scooter wouldn’t even arrive in their warehouse until May 23rd.
That’s over three weeks after I placed the order — and they never once informed me of this at checkout or in a follow-up email. Had I not pushed them, I’d still be sitting here in the dark, wondering where my money went.
This is a dishonest, unprofessional business that clearly has no regard for their customers’ time or trust. They are knowingly taking orders for products they don’t have in stock, failing to communicate delays, and only respond when threatened. That’s not how you run a business — that’s how you run people away.
I’ve now requested a full refund through PayPal and strongly advise anyone reading this to avoid this store completely. Pay a bit more and buy from a trustworthy, established seller with real customer service. This headache is not worth it.
9 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Cristian,
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the inconvenience and frustration you have encountered. We understand how important it is to receive clear and timely communication.
We have received your messages and have been actively working to address your concerns.
Meanwhile, we have noted your feedback and are taking immediate steps to improve our communication and order processing procedures. We value your input and are determined to provide a better experience for all our customers.
We would like to continue our dialogue with you to ensure that your concerns are fully addressed. Your satisfaction is our top priority, and we are eager to find a solution that meets your needs.
Thank you for your patience and understanding.
Warm regards,
KUKIRIN Service Team
i orderd a G2 on 3 may but i can not…
i orderd a G2 on 3 may but i can not follow my order i hope its not a scam
6 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Consumer,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience your has experienced.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
Shipping
I ordered my kukirin g2 one week ago and it still didn’t ship, they also don’t answer my emails, please kukirin if you see this help me out I’m starting to get anxious because i don’t want to get scammed.
5 May 2025
Unprompted review
Reply from kukirin-scooter.com
Hello Lowie,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience your has experienced.
To assist you in releasing your anxiety, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Service Team
Good but battery so weak
This is the maximum I can put I will do review about everything so the suspension very good, motor is good, light is good, wheels lets say good but when it comes to the battery are not good its far away from 55km autonomie the maximum you can go with it is 35km on 25km/h i know that when i will contact the support they will say that's not a serious problem but i payed money to get what is written in the description
29 April 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Monji,
Thank you for taking the time to share your experience with the KuKirin scooter.
We are glad to hear that you found the suspension, motor, lights, and wheels to be satisfactory. However, we understand your concerns regarding the battery performance. It is important to note that the actual range of an electric scooter can be influenced by various factors, including riding conditions, terrain, and speed.
To assist you further, we need to verify a few details:
Could you please provide us with your order number?
Did you purchase the scooter directly from our official website: https://www.kukirin-scooter.com/?
If your purchase was not made through our official website, we kindly ask you to remove the review, as we can only provide support and services for orders placed directly through our platform.
Thank you for your understanding and cooperation.
Warm regards,
KUKIRIN Service Team
SAV lamentable
The KUKIRIN company has a very poor after-sales service. I received my KUKIRIN G2 Master electric scooter a month ago, and it didn't work. It took them a week, even ten days, to send me a new meter. After I replaced it, the scooter still didn't work. They then told me the issue was with the controller, which took another ten days to arrive. My brand-new scooter was out of action for almost a month. When I finally replaced the controller, it worked. The customer service team is polite but not very efficient, and they don't provide tracking links, causing delays and anxiety for customers. I do not recommend this company, even though the scooter now works properly after a month."
14 March 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Remy,
Thank you for taking the time to share your feedback regarding the after-sales service you have received for your KUKIRIN G2 Master electric scooter.
We are truly sorry to hear that you have had a frustrating experience with our after-sales service. Please know that we take all customer feedback seriously, and we are committed to continuously improving our service quality.
We understand that the delays in the repair process have caused you considerable inconvenience and anxiety. We will assure you that we will thoroughly investigate the entire process and identify areas for improvement.
We value your business and hope to regain your trust. If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you and will do our utmost to ensure a better service experience for you in the future.
Thank you once again for your understanding and patience.
Warm regards,
KUKIRIN Service Team
IF I COULD GIVE THIS I STARS I WOULD!!
IF I COULD GIVE THIS ONE STARS I WOULD!!
This has to be the worst experience I've ever had , dont use them they are scammers and will scam you and blackmail you and then block you and ignore your messages when they get what they want!!!
17 April 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Suan,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have experienced.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for being so understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Service Team
Brand new scooter(zero miles) is…
Brand new scooter(zero miles) is pulling from side to side and I’m afraid to go over 20mph.after sending them videos Company doesn’t want to replace or fix an issue and this is what they write back to me “ Hello there,
If it is a serious problem that will affect the safety of cycling, I believe that it can be reflected through videos or pictures anyway, however, we weren't able to see what was wrong with the video you provided, we are not able to provide after-sales service through your feelings, and we don't accept exchange in this case. Hope you can understand.”
10 April 2025
Unprompted review
Reply from kukirin-scooter.com
Hello L J,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience you experienced.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
I also ordered G2 but I cant get any…
I also ordered G2 but I cant get any information from their support mail and we can just see order number not see tracking number. This issue super anxious I hope this site not scam and deliver my order.
1 April 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Furkan，
Thank you for purchasing the product and sharing your feedback.
You can check the product on the sale page, and it shows the pre-order, which means it is out of stock, and the warehouse is preparing it, It is expected to be shipped around April 10th. Thank you for your support and understanding.
We are very sorry for any disappointment this may have caused, but we hope you can understand the complexities involved in real-world usage. We are constantly working to improve our service and will take your feedback into consideration.
If you encounter any other issues in the future, please feel free to reach out to us through the email associated with your order. We are here to assist you.
Thank you once again for your understanding and support.
Warm regards,
KUKIRIN Service Team
I am so angry I ordered a g2 for my…
I am so angry I ordered a g2 for my birthday and it hasn’t came since I texted tec support and they said it would take half a month to get here but it hasn’t this made me so anxious because I spent £600 Pounds for it not to come and I trusted this company.
10 March 2025
Unprompted review
Reply from kukirin-scooter.com
Hello Anis,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience you has experienced.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
5 months old and theres actually a…
5 months old and theres actually a crack in the stem so dangerous and this is just riding on flat ground!
25 March 2025
Unprompted review
Reply from kukirin-scooter.com
Dear customer,
Thank you for reaching out to us. I'm truly sorry to hear that you've encountered an issue with your product. We always strive to provide the best possible experience for our customers, and it's concerning to hear that this has happened.
We have a dedicated and professional after-sales team in place to assist you. To better understand and resolve the issue you're facing, could you please provide the following information:
1)Your order number.
2)A video or photos of the crack in the stem.
Our team of engineers will conduct a thorough diagnosis to determine the cause and provide the most appropriate solution. Your cooperation in providing these details will help us expedite the process.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
We value our customer's feedback and are committed to making things right. We look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
This site scammed me
This site scammed me, I ordered a G2 Max but they told me that my address was too long, I gave a shorter address and still no news, I can't even track my order, I asked for a refund more than 9 times, no response from the site (Kukirin 10054)
25 March 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Fabien,
We sincerely apologize for the inconvenience you have faced with your recent order. We are committed to providing a positive experience for all our customers and regret that this situation has caused you frustration.
We want to assure you that we have responded to your email and are engaged in discussions to address your order concerns. Sometimes the email we send to customers may have gone to their spam folder, we kindly ask you to check your email spam folder to get our response.
Customer satisfaction is our top priority, and we are determined to work together to find a solution that meets your expectations. We appreciate your continued communication and are here to assist you in any way we can.
Thank you for your understanding as we work through this issue. We are confident that with your cooperation, we can resolve this matter to your satisfaction.
Warm regards,
KUKIRIN Service Team
Anxious Since I Cant Track my order
I am kinda sceptical about my order i ordered on Saturday, my order got reviewed on Sunday but it says it only works during the working days.. And im anxious since i cant track my order.
24 March 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Erazem,
Thank you for taking the time to share your concerns with us. I’m sorry to hear that you’re feeling skeptical and anxious about your order.
I can understand your frustration regarding the tracking issue. In order to assist you more effectively, could you please provide us with your order number? This will allow us to look into the details of your order and understand exactly what has happened.
Once we have your order number, we will conduct a thorough investigation into the status of your order and the reasons behind any delays or issues. We will then provide you with a detailed update on the findings and the next steps we will take to ensure your order is processed and delivered as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
Thank you for your patience and understanding.
Warm regards,
KUKIRIN Service Team
Front light
The front light of the scooter stopped working I contacted them they were very helpful with the replacement.
Thank you so much and great service
21 March 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Clino,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you found our team to be very helpful with the replacement of your scooter’s front light. Your satisfaction means the world to us!
We’re glad that everything worked out well for you, and we truly appreciate your kind words. It’s always rewarding to know that we’ve been able to assist our customers positively.
If you ever have any other questions or need further assistance in the future, please don’t hesitate to reach out to us via email. We’re always here to help and ensure you have the best experience possible.
Thank you once again for your wonderful feedback and for choosing us. Have a fantastic day! Warm regards,
KUKIRIN Service Team
Avarage
The scooter is great, durabale and looks very good but it only goes 25km (on asphalt and im 74kgs) before it has to recharge. Dissapointed that it say 58km, i knew it wouldnt go 58 but i thought like 40 for sure.
14 March 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Sami,
Thank you so much for your purchase and for taking the time to share your thoughts with us. We truly appreciate your feedback.
We understand that you were expecting a longer range than what you have experienced so far. Please note that the maximum range of 58km is tested under relatively ideal conditions. In real-life scenarios, various factors such as road surface, wind speed, and weight can significantly impact the actual range.
We are very sorry for any disappointment this may have caused, but we hope you can understand the complexities involved in real-world usage. We are constantly working to improve our products and will take your feedback into consideration.
If you encounter any other issues in the future, please feel free to reach out to us through the email associated with your order. We are here to assist you.
Thank you once again for your understanding and support.
Warm regards,
KUKIRIN Service Team
G2 Max
I have received my G2 Max and I love it! The quality and service is perfect.The workers are really polite and always help.😀
17 March 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Oleksander,
Thank you for taking the time to share your positive feedback regarding your recent purchase of the G2 Max scooter. We are delighted to hear that you are satisfied with both the product and the service provided.
Your kind words are greatly appreciated, and we are thrilled to know that the scooter has met your expectations. We strive to maintain the highest standards in both our products and customer service, and your encouragement motivates us to continue delivering excellence.
We are honored by your intention to recommend our scooter to your friends. Should you have any further questions or need assistance in the future, please do not hesitate to reach out to us.
Thank you once again for your support and trust in our brand.
Warm regards,
KUKIRIN Service Team
My brother ordered a scooter from this…
My brother ordered a scooter from this company over a week ago. They told him it got seized at the airport on delivery and they offered him a different scooter,he has asked about 9 times now for refund and they are ignoring him,and saying we can send u a new scooter not wanting to give him a refund
4 March 2025
Unprompted review
Reply from kukirin-scooter.com
Hello Daniel,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience your brother has experienced.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
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