Really scared about the G4 scooter if the scooter will ever come, heard about the customer service, I understand that the company has loads of different sites. Also known as kukirin.co.uk.... it s... See more
Company replied
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Review summary
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Reviews shaping this summary
The scooter showed upon time. 5 days after ordering. Love the scooter so far had for 2 weeks. Unfortunately my rear wheel rim snapped and is in 2 pieces. Sent email yesterday for parts still waiting o... See more
Company replied
Hello, I bought a G2 max last year. And 14 months later i got an error E-pp7. I have tried to join the client service on whatsapp and never replied, i also sent a request on your website... See more
Company replied
Ordered a scooter had an email to send pic of bank card. Cannot get hold of company to confirm that this could be scam. 29.10.25 After review had contact with company and discussed email whic... See more
Company replied
Company details
Written by the company
Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer. Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com. Trustpilot Guideline: This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
Contact info
2.8
Average
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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never got my kurkirin
have bought a Kurkrin g2 master but never received the order, have not received any emails or anything
1 July 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you may have encountered.
To better assist you, could you kindly provide your order number? This will allow us to thoroughly investigate the issue and work towards a prompt resolution.
Additionally, we would appreciate it if you could confirm whether your order was placed through our official website: https://www.kukirin-scooter.com/. Please note that we are only able to support and handle issues related to orders made directly on this platform.
If your purchase was not made via our official website, we kindly ask that you consider removing your comment.
Thank you for your understanding. We look forward to your response.
Warm regards,
KUKIRIN Service Team
Slow shipping but I bought the G4 and I…
Slow shipping but I bought the G4 and I love it it was worth the wait
16 July 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying your G4 and feel it was well worth the wait. We understand that delivery times may vary depending on logistics and demand, and we truly appreciate your patience and support.
Your satisfaction means a lot to us, and we’re committed to continuously improving both our products and service.
Thank you again for choosing Kukirin — enjoy the ride!
Best regards,
Kukirin Team
I bought it a year ago the g3
I bought it a year ago the g3. Never used since it rained so much and I was out of the city. Now I was riding for 200km and now the motor stopped working. It’s either the motor or the controller which I have to go pay someone to check for it
8 July 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you very much for your feedback. We're truly sorry to hear about the issue you've experienced with your scooter.
To assist you more efficiently, could you please provide us with your order number? We kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and support.
Warm regards,
KUKIRIN Service Team
Hello it’s the kukrin in stock now
Hello it’s the kukrin in stock now ? G2 kukrin
8 July 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you very much for your interest and support in our KuKirin products. The model you mentioned is indeed one of our popular scooters and is continuously available for sale.
If you would like to learn more details about this product or check the latest availability, please feel free to visit our official website: https://www.kukirin-scooter.com/. You are also welcome to reach out to us by email if you have any further questions.
We truly appreciate your understanding and support.
Best regards,
KuKirin Customer Support Team
I ordered a scooter from Italy (kukirin…
I ordered a scooter from Italy (kukirin g4) on June 19, 2025, today (June 29) I still have no news and I'm waiting for my scooter.
(Order Number n. FF00327235)
29 June 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Andrea,
Thank you for contacting Kukirin Customer Service. We are one of Kukirin's authorized dealers.
The order number you provided does not correspond to a purchase from our shop. We kindly recommend reaching out to the seller from whom you originally made the purchase for further assistance.
Please note that we can only offer support and services for orders placed directly through our official website: https://www.kukirin-scooter.com/
Your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and cooperation.
Warm regards,
Kukirin Customer Support Team
We ordered kukirin and got in 2 weeks
We ordered kukirin and got in 2 weeks, the customer service was very helpful and responsive through email and what’s app. Everything is great
13 June 2025
Unprompted review
Reply from kukirin-scooter.com
Dear M.C.,
Thank you so much for your kind words and for taking the time to share your experience!
We’re truly delighted to hear that your Kukirin scooter arrived smoothly within two weeks, and that our customer service team was able to support you effectively through email. Your satisfaction means the world to us.
We’re grateful for your trust in our brand and service, and we hope the scooter continues to bring you enjoyment and convenience in your daily travels. It’s always our pleasure to deliver great products and helpful support to customers like you.
Thank you once again for your support – we look forward to bringing you even more exciting experiences in the future!
Warm regards,
Kukirin Customer Care Team
Bought a G2 for my son in April
Bought a G2 for my son in April. Good solid scooter, meets all the claims it states , can't complain there.
What I will say though, tyres are a joke. 5 weeks use and already 2 rear tyres gone. Can't keep this up. Won't be replacing any more as they are a nightmare to change.
Poor product in that aspect, so wouldn't recommend.
12 June 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Mr. Lowson,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have experienced.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
Kukirin Customer Care Team
Mulțumesc frumos pt promptitudine si…
Mulțumesc frumos pt promptitudine si seriozitate....nu credeam ca se poate rezolva, fiind cumpărător din România....dar problema a fost imediat rezolvata...Mulțumesc frumos echipei Kukirin...D-zeu sa va binecuvinteze pe fiecare în parte...
Thank you very much for your promptness and seriousness....I didn't think it could be solved, being a buyer from Romania....but the problem was immediately solved...Thank you very much to the Kukirin team...May God bless each and every one of you...
14 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear relu dedan ,
Thank you so much for your kind and generous message. We are truly grateful for your support and trust in Kukirin.
It was both our duty and our pleasure to resolve your issue promptly, and we’re delighted to know that everything was handled to your satisfaction. Knowing that we could assist you — especially as a valued customer from Romania — means a great deal to us.
If you ever have any questions or need further assistance in the future, please don’t hesitate to reach out. We are always here to help.
Wishing you a wonderful day, and thank you once again for your heartfelt words. May blessings and happiness be with you always.
Warm regards,
Customer Support Team
KUKIRIN Service Team
It’s been more than 2 weeks and I have…
It’s been more than 2 weeks and I have no update!!! I send 2 emails and no one is answering. What is happening?
24 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Diana Trandafir,
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the inconvenience and frustration you have encountered.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
STAY AWAY!!!!!!
I’m March I purchased 2 replacement parts for my son’s scooter (broken by him). We received one part and I emailed telling them this and they insisted I must have gotten the two parts. After a bit of back and forth they admitted they didn’t have the other part in stock and would be back to me when it came in. After a few weeks I emailed saying I wanted my money back (almost €200) and I have not heard from them since, every email has been ignored
And it is now June and scooter has been unusable since March.
1 June 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Miriam，
Thank you for taking the time to share your feedback regarding the after-sales service you have received for your KUKIRIN electric scooter.
We are truly sorry to hear that you have had a frustrating experience. Please know that we take all customer feedback seriously, and we are committed to continuously improving our service quality.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
I ordered a g2 scooter last week june…
I ordered a g2 scooter last week june 1, 2025 with order number (KUKIRIN12210) but until now there's no update. I already emailed the customer service but no response at all. I been your customer before and i bought again last week because i trusted your company!
1 June 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Ryan Alojado,
We appreciate your patience and understanding as we address your concerns regarding your KuKirin G2 order,we are currently in contact with our shipping department to ensure that your order is processed and delivered as quickly as possible.
You will receive an email with a tracking number after shipment. We value your business and are dedicated to resolving this matter to your satisfaction.
Please feel free to contact us if you have any further questions or concerns. We are here to assist you and ensure a positive experience with KuKirin.
Warm regards,
KUKIRIN Service Team
Reply from kukirin-scooter.com
Dear Peter Botond,
Thank you so much for your positive message — we’re truly glad to hear of your excitement, and we sincerely appreciate your support!
We understand how eager you are to receive your package, and we appreciate your patience while it’s on its way. Please rest assured that we’re doing our best to ensure it reaches you as quickly as possible.
We remain at your service and look forward to delivering a smooth and satisfying experience.
Warm regards,
Customer Support Team
KUKIRIN Service Team
No communication - scam
Hello! Me and a friend of mine had the same experience! We ordered over two weeks ago and nobody answers! E-mail/ phone! Nothing! I will contact the authoritoes if they do non answer in time
4 June 2025
Unprompted review
Reply from kukirin-scooter.com
Hello Cristina Pasatoiu,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience you have experienced.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible, so we can prioritize our response to you.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
I’ve tried calling
I’ve tried calling, email what’s app the lot and I’m getting absolutely nothing of anyone
£500 spent and I’m not feeling very confident I’m even getting my order after seeing the review also
Can someone please contact me as its a present for my sons bday
2 June 2025
Unprompted review
Reply from kukirin-scooter.com
Hello Brum，
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience you have experienced.
To assist you further, could you kindly provide the order number? This will enable us to thoroughly investigate the matter and provide an answer as soon as possible to address the issue you are experiencing.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
Well I got the scooter may 14 and now…
Well I got the scooter may 14 and now it broke. E-005 was the error code. Order number is KUKIRIN11268. I contacted them yesterday and hope to get answer on how to resolve this issue. I have tried charging it cause that’s one of the many solutions to this problem but it didn’t work.
25 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Douglas Bjunér,
Thank you for contacting us regarding the E-005 error on your scooter with the order. We have acknowledged your concerns and have previously responded to your email.
We understand that you've attempted charging as a solution, and we appreciate your efforts to troubleshoot the issue. We are looking into the matter further and await your response to our previous email to guide us on the next steps.
We look forward to assisting you and resolving this issue promptly.
Warm regards,
KUKIRIN Service Team
I ordered an kukirin g2 on the 15th an…
I ordered an kukirin g2 on the 15th an it still hasnt arriv3d it says that it is just ordered , the order number is KUKIRIN11704 , i hope you can fix this and send it by next week
24 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Fabian Torok,
We appreciate your patience and understanding as we address your concerns regarding your KuKirin G2 order， which was placed on the 15th. We are aware of your expectation for the order to be shipped by next week, and we are making every effort to meet this timeline.
We are currently in contact with our shipping department to ensure that your order is processed and delivered as quickly as possible.
You will receive an email with a tracking number after shipment. We value your business and are dedicated to resolving this matter to your satisfaction.
Please feel free to contact us if you have any further questions or concerns. We are here to assist you and ensure a positive experience with KuKirin.
Warm regards,
KUKIRIN Service Team
Bad communication
I ordered an e-scooter over 11 days ago and I have not received any notification about my order (order no KEU00022612) yet (parcel status: awaiting shipment). You promise that the goods will be delivered within 4-7 days after placing the order. Since the e-scooter is a gift for a child, I expected that it will arrive as promised. I also wrote to you, but I have not received a response to the letter. I have tried to call, but no one answers the calls.
11 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Kadri Soe,
Thanks for contacting us.
This KEU00022612 order number doesn't belong to us.
Our company order number starts with kukirin. Our Work Guidelines are responsible for the customer who purchases the item from our official website, https://www.kukirin-scooter.com/.
We recommend you find the after-sales service from the place where you placed an order.
We truly appreciate your understanding.
Warm regards,
KUKIRIN Service Team
Its was great i dont know what people…
Its was great i dont know what people are yapping about bad things.
i ordered g2 and got 2025 version yippii😘
Only bad thing that shippment was two weeks because they didnt
Have it on stock
19 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Sotasika,
Thank you for your positive feedback on your KuKirin G2 2025 version. We're thrilled to hear that you're enjoying your new scooter!
We're glad that everything worked out in the end and that you're happy with your purchase.
Your satisfaction is our top priority, and we appreciate your understanding and patience.
Warm regards,
KUKIRIN Service Team
Kukirin customer service helpful
I bought a Kukirin G2 about two month ago, everything went well until one day, the different speed mode were disabled somehow. After some time troubleshooting on my own and going to some repair shop, the issue was still unknown. I contacted the customer service and after some troubleshooting with the agent, he finally sent me a video to reset the speed modes or more accurately to remove the speed limit that I probably engaged myself by mistake. Everything is back to normal now and I'm super happy with the scooter 💯
4* only because this feature should be mentioned in the user guide, which would have avoided me all that trouble in the first place. But GG to the customer agent that helps me.
18 May 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Florian,
Thank you so much for your review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Warm regards,
KUKIRIN Service Team
Reply from kukirin-scooter.com
Dear Daniel,
Thank you so much for your positive review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Warm regards,
Kukirin Service Team
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