Kukirin Escooter Reviews 

493
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, describing the scooters as excellent, stable, and powerful. Many also highlight the exceptionally fast and smooth delivery service, with items often arriving in perfect condition. Customer service receives frequent commendation for being helpful, responsive, and proactive in resolving issues and providing support. Conversely, a small portion of people felt that products arrived with defects, such as misaligned parts or battery issues, or developed quality problems shortly after purchase. Some customers also noted significant delays and discrepancies with delivery tracking, where parcels were not scanned or moved for extended periods. In these instances, some reviewers reported difficulties with post-sales support, including unresponsiveness or refusal of returns.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, design,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the product's stability, strong build,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast shipping times and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the support team's... See more

Order

People report ambiguous experiences with order, with some finding the ordering process smooth and easy, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am happy with my purchase of the KuKirin G2 Electric Scooter. The customer service team was very prompt, helpful, and friendly from the start. Delivery was super fast, and the tracking link kept me... See more

Rated 5 out of 5 stars

I purchased the extended warranty with my G2 PRO. Kukirin support team helped with a number of issues. They sent parts when required together with videos to help the maintenance/repair. I am s... See more

Rated 5 out of 5 stars

Hello, I purchased a KuKirin electric scooter kukirin g2 and I’ve noticed that the battery is not working properly. It either doesn’t charge fully, discharges too fast, or has significantly r... See more

Company replied

Rated 5 out of 5 stars

The Scooters are great, good quality, fun to ride with. There have been some small warranty actions on our scooters, the help and support from Kukirin are a very nice experience. They send spareparts/... See more


Company details

  1. Motor Scooter Dealer

Written by the company

KuKirin Official Site


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

493 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(493)

441 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very well

It came quick , the scooter drives very well , I had a weird metallic noise when driving but I fixed that issue

5 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the great feedback!

Rated 5 out of 5 stars

Excellent handling of reported problem

I received the scooter (Order #34402) and when I took it out of the box and rode it, I realized that the rear wheel did not spin freely. I found that the rotor brake was a little crooked and with each rotation it braked at the point where it was crooked. I reported the problem, including a relevant video, and without any delay they sent me a spare part which I am expected to receive in the next few days...! Congratulations for the excellent handling of the problem that existed.

6 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the update

Rated 5 out of 5 stars

High quallity

High quallity, 4 days shipping. Great!

5 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the great feedback!

Rated 5 out of 5 stars

Broken throttle Service

Amazing Service i needed a new throttle and key cylinder and they sent it out straight after i had sent what was wrong with it and it will be with me soon

6 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the great feedback!

Rated 5 out of 5 stars

Really helpful people

Really helpful people. Thank you very much! I received the replacement parts today 😀

6 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

It was a pleasure helping you out, and we're here if you need anything else for your scooter. Enjoy the ride! 😀🛴

Rated 5 out of 5 stars

Impressive Scooter & Fantastic Post-Purchase Support!

I recently purchased a KuKirin scooter and the entire experience has been seamless. Here are a few highlights:
• Delivery: The shipping was surprisingly fast. It arrived well-packaged and much sooner than I anticipated.
• Build & Performance: The scooter feels incredibly sturdy and high-quality. It handles well on different terrains, and the battery life has been consistent with the advertised specs.
• Customer Service: This is where KuKirin really shines. Luna has been exceptionally helpful, proactive, and communicative throughout the process. It’s rare to find this level of personalized support these days!
I’m very satisfied with my purchase and would highly recommend KuKirin to anyone looking for a reliable, high-performance electric scooter.

5 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

I will be sure to share your kind words with Luna—she truly enjoys going the extra mile for our riders. Enjoy your new high-performance ride and see you next time! 🛴

Rated 5 out of 5 stars

easy purchase. excellent product. Kukirin G2

Ordering was super easy, and customer service was great—very responsive and helpful. They answered all my questions without any hassle. The product quality is amazing. It came well packaged, was easy to put together, and pretty much ready to use right out of the box. Shipping was smooth with no issues at all.

14 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the wonderful feedback! It is great to hear that our team was able to answer all your questions and that your order arrived smoothly.

Rated 5 out of 5 stars

The best purchase I’ve ever made for an…

The best purchase I’ve ever made for an e-scooter… 8,5/10 Delivery service (it arrived on my home just 1 day late), 10/10 order, 9/10 quality they must upgrade some thing on the scooter however still convenient and amazing I love it. Always helmet and careful(must buy a kukirin)

24 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the review! We are glad to hear that you love the scooter and found it to be your best e-scooter purchase yet, even with the one-day delivery delay.

Rated 5 out of 5 stars

The quality is very good

The quality is very good. My expactations are more than satisfied. The assembly is very easy and the delivery is fast and very well packed.

1 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the great feedback!

Rated 5 out of 5 stars

Excellent purchase

Great E-scooter I use it to go to work daily 5 days a week 30 kilometers total from home to work and back and it's really comfortable and feels great riding either standing up or with the seat that is really comfortable.
Battery last like 50 kilometers overall I am happy with my purchase Great price for what you get.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing delivery time,about a week and a half from Poland to Romania, scooter is great quality, the chair is comfortable, easy to fold
The maximum speed is reached a lot harder than on the G2 model, but it also depends on the rider's weight, the wind and the conditions of the road.
But overall I am very satisfied with this scooter, for this price it is amazing.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

:Fantastic

Review:

I ordered two great e-scooters, the 2G Max and the 4G Max. Both scooters are fantastic! They came with a bag and gloves, which is a nice extra.

The delivery was super fast and went smoothly. The contact with Kukirin customer service is easy and they are very accessible. I always get a response, and they keep helping until everything is clear or fully resolved.

27 April 2026
Unprompted review

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