Kuhn Rikon UK Ltd Reviews 

I took advantage of an offer on a bundle of 2 frying pans, plus 20% off and a free gift, with it being a first purchase, so had what I thought was a good deal...in the hope that I would be getting a quality product. I wasn't disappointed! I haven't used the pans yet but they are balanced, well made and look amazing. I particularly like the fact that there are no rivets inside the pans, making cleaning easier. In comparison with other makes of equal quality they appeared to be good value. Ordering and site navigation was easy with plenty of product information and advice on use and cleaning. Delivery was quick...they arrived before the the date given. Overall a very good shopping experience. I will consider this make first when I next need any pans or knives.
Edit....having used my frying pans today I can confirm that they are a joy to cook with and easy to clean...just follow the advice 😊

My pressure cooker while it works good the seal leaks after a few months use and the trivet tray would be much better if it had handles to lift out your food

Service is great beyond and above . Am below away .
Very helpful customer care and understanding .
Great products and great customer service.

We were just delighted with the speedy and professional response from Customer Services, to issues with a couple of pans.
Vikkie was an absolute star - she resolved our problem quickly, AND gave us excellent advice on future use.
Thank you again Vikkie.

Ruth

Had a query in regards to lids and warranty. Vikkie was an absolute legend and put in the extra effort that I really appreciated. Give that girl a raise.

I had an issue with an item I had purchased over a year ago. It was resolved immediately with no problems and good advice was given about the care of the replacement item

I love Kuhn Rikon! Great customer service. Vikkie responded very kindly and solved my issue with one of the pans very quickly.

I needed advice on exactly what to purchase and Vikkie’s help and sound advice were superb. Kuhn Rikon’s customer service is excellent! Pans arrived so promptly; and although I’ve not utilised yet it is obvious they are top quality. I shall, without doubt, make future purchases with KR … so glad I’ve discovered them ! 👏👌 Patricia Layton

Having contacted customer services about a problem with one frying pan, that occurred about 5 months after purchase, was advised to return the pan for further investigation, customer services were friendly, professional and dealt with the complaint and replaced the pan without quibble. Communication was prompt curteous and professional. Excellent quality kitchen products.

I have found this company to be of top quality I had a problem with my food chopper and spoke to a very nice lady in there customer service explained the problem and she solved the problem well done to her and the company for her kindness and help

The customer service was first class from start to finish

I ordered a new handle and grip for my pressure cooker. They both came very promptly. However I had ordered the wrong handle as I had not realised the pressure cooker was so old - pre 2005.
I have just been informed that the correct handle has been despatched as a straight exchange.

Outstanding service and customer support from Vicky.
Quality of items bought is better than any other I have had - and I cook a lot.

I enrolled on their website but did not get any autoresponse and when I tried to sign in, having registered previously, I got a message telling me "The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later."
I also left a chat message online about their bread knife, and how to sharpen it.
I got no response from the chat.
They did respond to my email but said "we can’t locate an account under your name or this email address unfortunately"
As for the knife sharpening question, they told me "The bread knives can be sharpened using a standard knife sharpener." [note they did not refer to the model of knife I specified]
This is unbelievable! The bread knife has huge scallops and has a special coating and I don't believe it can be sharpened using any old sharpener!
As for not recognising my email or account - they don't even care! How could they not recognise it when I officially registered on their site? And they offered no solutions!
I was going to buy an expensive pressure cooker but I will have to give it a miss. I would not be able to either buy, or register the product or buy spares.
And they don't give a damn!

The customer service is brilliant and incredibly helpful and kind. Thank you so much. I've bought a lot from Khun Rikon over the years and they are reliable and good quality.

Wow Kuhn Rikon have dealt with me in a marvellous way. Vikkie looked after me, found my piece of the marvellous cheese ratchet grater (grates chocolate too). Vikkie found the part and is sending it to me. This is within 2; hrs. What a company. I have a few knives etc if Kuhn Rikon and have found their products to be well worth buying. Thank you Kuhn Rikon and especially Vikkie.

Excellent customer service,friendly,efficient and fast.All e mails are acknowledged on receipt so customers are not left wondering if their communication has arrived.
The quality of Kuhn Rikon products is superior-my peeler is as sharp as when purchased (many years ago )and the can opener is of a great design which doesn't touch the food.
Ratchet pepper Mills work really well.
A great company to purchase from.

I have bought several Kuhn Rikon Culinary Fiveply pans recently. I have found the customer service provided to be excellent with prompt positive responses to queries. Delivery is fast and the quality of the pans is superb. I don’t expect to have to buy another set of pans and in this case I believe you get what you pay for.

Excellent quality/price. 20cm 2 tier steamer

The quality of these products is second to none. The knowledge and helpfulness of the office staff is amazing , they go above and beyond what ive come to expect of any customer service. From point of sale to delivery and beyond is exceptional which is why they have made a customer out of me for life.