Useless and Fraudulent
If I could give this 0 stars I would. Avoid and not worth the expensive price tag. Customer service are useless too and not helpful considering how much you pay for these. Non stick is none existence, lids and pots handles overheats and actually gets too hot to handle when cooking. Fraud and false advertising.
Reply from Tramontina UK 🇬🇧
Dear Anon,
We’re very sorry to hear that you have been disappointed with your experience and, in particular, that you feel the cookware has not met your expectations.
We take feedback like this very seriously, and we’re also sorry to hear that you felt our Customer Service was not helpful. This is certainly not the experience we want to provide.
Regarding the concerns you have raised about the cookware, we would be very happy to look into these with you. Our stainless-steel cookware is designed to be used with appropriate cooking temperatures and techniques, and we provide guidance to help customers get the best results from their cookware. However, we appreciate that this does not change the experience you have had.
We would also like the opportunity to review your concerns regarding the handles and lids, as we take any concerns about cookware becoming excessively hot very seriously.
Please contact our Customer Service team with your order details so that we can locate your case and review everything with you directly. We genuinely appreciate you taking the time to share your feedback and would like the opportunity to address your concerns properly.
Kind regards,
Prachi
