K-SWISS UK Reviews 

2,110
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 338 reviews, reviewers had a great experience with this company. Many active customers frequently praise the footwear for offering exceptional daily comfort and reliable support during various court games and sports. Consumers are also consistently impressed by the attractive designs, sturdy construction, and overall premium quality of the materials used in manufacturing. Some reviewers were not happy with the delivery times, noting that parcels took quite a while to arrive from overseas locations. Additionally, a few other people also felt that the overall sizing ran a bit small or narrow, leading to a rather tight and uncomfortable fit.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the trainers offer excellent comfort, reliable... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised quick shipping with... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the shoes are very comfortable, stylish,... See more

Order

Customers consistently note ambiguous experiences with order processes, as while some reviewers praise prompt... See more

Service

Users describe ambiguous interactions with service, with some customers praising swift delivery and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Slow delivery as the shoes came from Europe- but very happy with the K Swiss tennis shoes, good fit feel secure on court- hyper court express shoes.

Rated 4 out of 5 stars

DELIVERY TOOK A LONG TIME CAME FROM ABROARD BUT PURCHASED FROM KSWISS UK BUT AS I ONLY WEAR KSWISS RINZLER THEY WERE WELL WORTH THE WAIT

Rated 4 out of 5 stars

Product quality is excellent only let down by the rubbish & no doubt cheap courier used (Evri) who delivered to the wrong address. Luckily I managed to retrieve the next day.

Rated 4 out of 5 stars

My shoes fit perfectly and are so comfortable. Beautifuuly made. It's wonderful to have leather again. The grip is great, so I feel very safe. Only downside was they took a while to arrive. Evri is... See more


Company details

  1. Shoe Store
  2. also in
  3. Activewear Store
  4. Tennis Store

About K-SWISS UK

Written by the company

K-SWISS, an american heritage tennis brand

Since 1966 🌴👟🎾
#PLAYERSKNOW

Founded in Los Angeles in 1966, K-Swiss embodies innovation, quality, performance and style. The Classic, the brand's signature silhouette and first leather tennis shoe, made its debut at Wimbledon that same year. 58 years later, it's still as iconic as ever.

OWN THE COURT

From its very inception, K-SWISS has been a pioneer in the world of tennis. By producing high performance and innovative products for decades, K-SWISS has become a reference for tennis enthusiasts.

CELEBRATING LIFESTYLE PLAYERS

K SWISS, performance is essential, but style matters too. K-SWISS combines the worlds of tennis and fashion, creating a unique fusion that sets players apart both on and off the court.

Explore Our Timeline

Discover K-SWISS products

Tennis
Padel
Own The Court
Lifestyle sneakers for men
Lifestyle sneakers for women
McLaren x K-SWISS

You have questions regarding our products? An inquiry about your order?
Contact our Customer Service


K-SWISS UK

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(2,110)

314 reviews in the last 12 months

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Rated 3 out of 5 stars

My review,

My review,
As I have not received my order , it seems that it has been with your courier EVRI for quite a while and I have had no luck in contacting them. So yes I'm slightly frustrated and concerned as to when I will get my order..

8 June 2026
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

I am very sorry for the inconvenience, I can't find any emails from you, did you contact the customer service ?
We refunded you today as we can see that the parcel seems to be lost.

Best regards,
Kswiss team

Rated 1 out of 5 stars

Problem with returning trainers - no replies to my emails.

I am trying to return some trainers but I am having problems with the return barcode created not being recognised.
I have emailed several times but have not received any replies. Please help

29 June 2026
Unprompted review
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

please come back to us here : hello@ksgb.com with the order number as we can't find any order without this information, then we'll be able to help you asap.

thank you,
Kswiss team

Rated 3 out of 5 stars

The delivery took a little longer than expected.

The delivery took a little longer than expected.
Overall I like the shoes, however there is an internal seam that rubs against the side of my little toes; this has caused blisters.

13 May 2026
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

Thank you for taking the time to share your feedback.

We're sorry to hear that your delivery took longer than expected and that the internal seam of the shoes caused discomfort and blisters on your little toes.

This is certainly not the experience we want our customers to have. If the issue persists, please don't hesitate to contact our Customer Service team so we can look into the matter and assist you with an appropriate solution.

We appreciate your comments, as they help us improve both our products and our service.

Kind regards,

The Customer Service Team

Rated 5 out of 5 stars

I always buy K-Swiss footwear

I always buy K-Swiss footwear, because they are the most comfortable trainers for me. I need to buy a size 6 though, when I wear 5 in my other shoes, but I learned that years ago and they have been consistent in their sizing. I find them to be made from good quality materials and long lasting, I even put them in my washing machine to freshen up and they still look great to me. I've had different styles over the years, as I played tennis and badminton, I wore them when I was sailing and camping. They are reliable, I find, and I often get my new ones in a sale. I receive updates to my order when they are being delivered, very useful, and so far I haven't had any problems with my orders, except a colour detail was incorrect with this order. I asked for white and silver and got white with red and blue detail. Not a problem for me. I'm still happy.

29 May 2026
Rated 5 out of 5 stars

My go to trainers

My go to trainers, they don't fall apart, there comfortable and go well with jeans etc, kswiss are also competitively priced, delivery to the UK takes a little longer but worth the wait.

12 May 2026
Rated 1 out of 5 stars

I have not had a reply to my email sent…

I have not had a reply to my email sent a week ago and am still waiting for a refund!

12 May 2026
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

I am sorry to read this, it seems that our colleague replied to you on June 10th. I am sorry if the reply was late.

Best regards,
Kswiss Team

Rated 2 out of 5 stars

Extremely slow delivery and returns…

Extremely slow delivery and returns process, had to contact customer services a few times to get a refund.

12 May 2026
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

We’re sorry to hear about your experience. Recently, we encountered a technical issue that unfortunately made the returns process more difficult than it should have been. We understand how frustrating this must have been, and we apologize for the inconvenience.

Our customer service team is always available to assist and ensure that any issues are resolved as quickly as possible. We appreciate your patience and your feedback, as it helps us continue improving our service.

Best regards,
Kswiss Team

Rated 5 out of 5 stars

Great customer service from k swiss

I had a problem ordering some k Swiss tennis shoes as I couldn’t find a pair that fitted and I had to pay return fees each time. Cassandre was amazing at helping me and provided me with a discount to make up for it. Excellent customer support.

25 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor experience all around

Charged £5 for delivery. Shoes were really small and didn’t fit. Charged £5 for return. Return label could not be generated online due to website error.

12 May 2026
K-SWISS UK logo

Reply from K-SWISS UK

Hello,
Thank you for your feedback.

We would like to clarify that, as stated on our website and in our return policy, shipping and return costs are non-refundable when an item is returned.

Regarding the issue you experienced with the return label generation, we understand the inconvenience. As soon as we were informed of the website error, our team responded promptly and provided you with a return label directly so that your return could be processed without delay.

We are sorry that the sizing did not meet your expectations and appreciate your feedback, which helps us continue improving our service.

Kswiss Team

Rated 4 out of 5 stars

Perfect!

My shoes fit perfectly and are so comfortable. Beautifuuly made. It's wonderful to have leather again. The grip is great, so I feel very safe.

Only downside was they took a while to arrive. Evri is not a good courier choice!

12 May 2026

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