Ksmartsign Reviews 

2,997
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Superb product Very good quality and looks very smart, many friends have commented on how impressive it looks and will be ordering one themselves. Ordered on Saturday delivered on Sunday Commen... See more

Rated 5 out of 5 stars

I was looking for a modern house number sign to replace the old one which was a little tired & becoming difficult to read. I saw an acrylic sign by Ksmart & it fitted the bill perfectly. The sign com... See more

Rated 5 out of 5 stars

Amazon stated they delivered the sign we ordered and posted it through our letter box. Nothing arrived- we were in all day. Waited in all day- no delivery and impossible to contact Amazon.... See more

Company replied

Rated 5 out of 5 stars

I’ve bought these signs for me and other family members, including the one where you can attach a ring doorbell they are by far the best and the quality is outstanding ,and a bonus is the fast post... See more

Company details

  1. Interior Designer

Information provided by various external sources

We specialise in the design & manufacture of property signs to compliment the front of your property with a house number and street name.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(2,997)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality, looks good and excellent price point, delivery was super quick too, I would definitely recommend

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Super house sigh

Super house sigh well made and very fast postage and well packaged, with all the fittings and instructions you need to put it up.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great service! After I ordered a sign, Post.nl failed to deliver the sign at my house. Within days K Smart Design made sure I received a new sign without any extra cost. This is truly good customer service.

And now I have the best looking sign of our street;)

Thanks

1 September 2024
Unprompted review
Rated 5 out of 5 stars

First class company

Have used this company several times, always quick turn around and good quality products. One small issue resolved with impressive speed. Excellent customer service.

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Quality sign and instructions

My house sign arrived very promptly and looks fabulous. I could not believe how brilliant the step by step instructions were- even has a template for drilling and tells you what size drill bit to use. Very good quality and I would highly recommend.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Great value house sign

The house sign was excellent value for the price paid. The ordering, completion and delivery took only a few days. Easy to fix, with supplied template and simple to follow instructions, ensuring a perfect result, first time. I had a problem with my order, my error not theirs but, a telephone call with the company ensured an immediate remedy without causing any delay to completion of the order. Very good service and would recommend the company unreservedly.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and response…

Excellent customer service and response times.
Although our sign was 3 years old, it was showing signs (excuse the pun) , where the aluminium (or similar material) was degrading along its lower edge. Many companies in my experience,nowadays would simply have not responded at all and stated.. normal 'wear and tear ' etc etc . This was not the case with this company.. sign replaced with minimal fuss and a few photos sent .. I would thoroughly recommend and any signage required in the future we will not hesitate to give them our service..

11 July 2024
Unprompted review
Rated 3 out of 5 stars

Great signs but not great comms

Great signs, trying to buy my 2nd batch of signs now, but dear lord, Comms is not one of their strengths. They don't pick up the phone, they don't reply to email messages, or eBay messages. When they do reply to emails they really don't want to walk you through the sale. Take my money, and send me a sign.

1 June 2024
Unprompted review
Ksmartsign logo

Reply from Ksmartsign

What email address have you been sending messages to? We have two emails: sales@ksmartsign.com and cs@ksmartsign.com. Our answer message on our phone asks customers to message sales@ksmartsign.com where they would receive a reply within 24 hours.

Rated 5 out of 5 stars

Outstanding service

This is a really well made plaque for the front of my flat. The plaque is sturdy. The lettering is clear and the chrome effect back looks amazing. The price was one of the best I found. The plaque was made the same day that I ordered and delivery was next day. I have good communication from the company throughout the transaction. Many thanks from an impressed customer

8 June 2024
Unprompted review
Rated 1 out of 5 stars

received a house number from…

Having received a house number from ksmartsign, they said I'd ordered it again when I'd gone on a different link to order wire baskets. Ksmartsign took money from my account, refused to pay me back even though I'd returned their sign I didn't order, wouldn't believe it was a bug/glich with ebay, owner of ksmartsign said I'm lying. Previous occasion he rang my private number no idea how he got it and he was very rude to me. I wouldn't recommend them after a bad experience. The original sign I received 2 months ago was fine.

13 May 2024
Unprompted review
Ksmartsign logo

Reply from Ksmartsign

This is completely false. We received an order for a fully personalised door number sign that we made and shipped. Two hours later, the customer contacted us saying it was an accidental order. We tried to explain that the sign is personalised so cannot be reused or resold and that since it was already made and shipped, they would need to contact Ebay directly regarding this. Also, throughout this, whenever we contacted Ebay regarding this, they confirmed that it was not a bug/glitch and that the order was likely in the customer's basket. Especially since the order had a customisation request attached which needs to be manually typed and submitted.

The customer claimed that Ebay employees told her she should lie on the return form so she could get her money back, which is what she did. She submitted a return saying the item was not as described to get her money back, essentially committing fraud. When we refuted this with Ebay, Ebay sided with us since it was her mistake and we, as the seller, should not have to pay for it. Also, you won't find a negative review on Ebay for this order because again, Ebay agree that it was her fault.

The phone number was provided by Ebay since the review she made for the first sign was marked as negative even though the comment read 'Fantastic sign. Would buy again'. We called to ask her to change the review from negative to positive as it was obvious that a mistake had been made and she did.

Rated 5 out of 5 stars

Amazing service

Bought an address sign as a present and chased it up via an email when it appeared to be taking more time than suggested. Reply promptly received promising it was being posted out the next day and a 30% reduction if I chose to order a further one, which I did and this one was received within 24 hours. Both parties are highly delighted with these items. Superb service. Thank you.

14 May 2024
Unprompted review
Rated 1 out of 5 stars

Sign Fixings are Confusing and Sign is Cheap Rubbish

This company have 97% good reviews, which I suspect are from those who never had to deal with their rude and uninterested customer services when something goes wrong.

This is such a simple product that this is more than likely going to be the case.

So if you buy I hope that you become one of the 97% club, otherwise 'good luck'.

My oblong 4 fixing sign arrived, it is cheap plastic and cheap perspex, you can buy a slate sign for less.

It came with incorrect fixings x 8 (a bit confusing) and no instructions on how to use them.

Checked website but the only instructions are for a 2 fixing sign?

I called on their 24/7 number and was told they close at 1600 and to send a photo so I did at 1500 hrs at 1550 nothing heard so I called back and was told " We will get to you". They never did so I bought my own fixings and sorted it myself.

Don't buy from these bandits buy a nice slate one instead.

11 May 2024
Unprompted review
Ksmartsign logo

Reply from Ksmartsign

This is completely false. I asked for a photo, via email, of the contents of their package so I could advise further and send replacement parts if necessary etc. During the first phone call, I told the customer that I would reply to the email by the end of the day. At no point did I say that we close at 16:00. I replied to their message at 17:43 and yet they posted this review over an hour after I replied.

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