KRD Catering Reviews 

Good products !

Fantatsic service and great quality catering equipment

We frequently receive damaged items, when ever we order and the main issue is that after we place an order, we are notified days later that the items are out of stock and refunded. This results in unnecessary delays and wasted time.

The item is only 5 months old and the fuse burnt out and burnt my socket, if it had not been noticed then my entire premises could have been burnt down.

Sent out a heavy appliance with no protective packaging which got damaged in transit twice. Was told to send back at my own cost which I did £50…. No refund given despite being sent time stamped evidence of damage during delivery. Won’t answer emails or phone. Contacted trading standards and getting in touch with my bank to revoke payment! Seems I’m not the only one

Poor customer service 2 items broke after a few weeks of purchasing advised they wouldn't replace one turned up with no feet wouldn't advise people to buy from here

Ordered a glass display unit . Came in shattered pieces. So far they have refused a refund , took the item away and then sent it back . The same broken unit ! Never experienced anything like it. saying we refused a replacement item so we are to be blame ….!

I purchased an oven that turned out not to work. After contacting the seller, I was told to reach out to the manufacturer (Blue Seal) directly. Blue Seal then informed me that I wasn’t eligible for warranty coverage because I wasn’t the original owner. I later found out the original purchaser sold the oven to KRD Catering before it reached me.

KRD Catering refused to help, and despite multiple emails and phone calls for advice and support, I received no meaningful response. It’s been an extremely frustrating experience. This company seems more interested in making a quick sale than in standing behind the products they sell. Be careful — they clearly don’t take responsibility if you end up with a faulty product.

⭐ 1/5 – Very disappointing experience with KRD Catering Equipment

My experience with KRD Catering Equipment was far below expectations. Communication was slow, updates were vague, and getting any meaningful support felt like pulling teeth. What should have been a straightforward process turned into a frustrating back‑and‑forth with little urgency or accountability from their side. I even had to call China for support as they didnt know anything themselves.

The service felt disorganised, and at times it seemed like no one was actually taking ownership of the issue. After this experience, I wouldn’t feel confident ordering from them again.

Bought a baine Marie that leaked and they wanted me to set it up and video the leak before they’d refund me and the customer service team are rude , don’t spend your money here lots of better companies

Im running a small restaurant and filipino catering do not buy on this company, there's No manners to deal with the customers, i spent 7k pounds of comercial equipment and the chargrill and deep fryers after 3 months busted, i call Ayaz many times and ask for the parts (flame sensor and thermostat for the deep fryers until 3 months later still waiting there's no parts coming, lessons learned google first and read the reviews before you buy, Avoid this KRD

Not trustable company don’t order online check the reviews

I am extremely disappointed with the service and handling of my return.

I am still awaiting a response and a proper resolution. The funds for my order remain on hold because I was sent a used item, and what should have been a straightforward return has turned into an unnecessarily long and frustrating process.

The product supplied to me — KRD Commercial Ribbed Griddle (Model KEG-821) — was not new. Upon opening the package, the unit was clearly contaminated with oils, residue, and visible stains, which strongly indicate prior use or handling. This condition is completely unacceptable and does not match the description of a new product.

To be absolutely clear:
Had this item been supplied in new, unused condition as advertised, I would never have attempted to return it. The return is solely due to your company supplying goods that were unsatisfactory, misrepresented, and not as described.

Your explanation that this condition is “normal” due to protective oiling is not credible. I have purchased the same thing from a different manufacturer and that did not come with the oil stains you are referring to at all. I have also bought other similar commercial equipment in the past and around the, and none arrived in this state. Protective oiling does not explain widespread stains and residue consistent with prior use. Supplying a product in this condition breaches basic consumer standards.

Accordingly:

This return is not a change-of-mind return

Your internal returns policy does not override statutory consumer rights

Responsibility for return shipping and collection lies entirely with your company, as the fault originated on your side

I will not accept liability for return costs or any restocking fees

Expecting a customer to pay to return a heavy commercial unit that was incorrectly supplied is unreasonable and unlawful.

I have repeatedly requested that you arrange collection of the griddle at your expense and confirm that a full refund will be issued upon receipt. This has still not been resolved.

If this matter is not addressed promptly, I will proceed without further notice to:

Initiate a formal dispute with my bank, supported by photographic evidence of the item’s condition upon delivery; and

Escalate the matter through the appropriate consumer protection and legal channels.

I expect written confirmation that collection will be arranged and that a full refund will be processed without further delay.

Order details:
Product: KRD Commercial Ribbed Griddle 550x450x230mm 3kW Electric (KEG-821)
Order Number: #21719

Terrible customer service, avoid this company. Bought a couple of bins that arrived with missing clips. They refused to send the missing parts because I was a few days outside their returns policy. They also refuse to take back the faulty item which puts them in breach of the consumers act, but they don't seem to care.
It's a clown show over there, I wished I had looked at their reviews beforehand.

Totally rubbish with their service and warranty policy. I wish I had read the reviews. A complete scam guys. Take your business elsewhere.

I placed an order for a fridge with KRD on 30th November. After being left waiting with no updates, I was finally contacted on 15th December and told they had only just realised the item was out of stock. Two weeks later. Unbelievable.

This is not a mistake — it’s pure incompetence. Taking orders without checking stock and wasting customers’ time like this is completely unacceptable. No apology can excuse such poor systems and total lack of professionalism.

The service is awful, the communication is non-existent, and the treatment of customers is disgraceful. This is hands down one of the worst companies I have ever dealt with. I would strongly advise anyone to avoid KRD at all costs.

I clearly should have read the reviews before buying. Ordered a shelving unit which arrived with damaged packaging and a missing part which means it’s useless and cannot be assembled. 8 phone calls later and 4 emails l’m still waiting to hear what they are going to do about it. I suspect the poor women (not spoke to any men when I call customer service) are having to deal with many many issues none of which Mr Massoud can be bothered to deal with as he’s already had the money….just avoid

Ordered a brand new Bain Marie for my new business. Turned up quickly, but when opened I noticed some rusty marks inside. Didn’t think much of it, started to use it. One corner was dripping very slowly, again I thought it must have been me, something I hadn’t done right. Second time using it was dripping much much worse. Third time of using it was dripping from both corners now. Completely unusable and clearly was a returned item having the rust inside. Contacted customer services on day three sent photos… ignored. Then a week later was asked to send photos to a WhatsApp. Ignored until I chased again. They said thanks and have forwarded to their technical department. I

This is not good enough. I cannot continue with my business at the moment and I’m being ignored and fobbed off. It has been quite a while since I requested you collect the item and issue a refund as it is not fit for purpose but you have chosen to ignore me.

Terrible company who are out only to take your hard earned cash. Avoid.

Ordered a heated gantry, when it arrived one of the support legs was faulty meaning I couldn’t assemble it. It took over 1 month for the replacement to arrive. They don’t answer emails, even when you phone you can only speak to a receptionist, not management. Once I finally received the spare part I realised I’d made a mistake and the gantry was too big for where I wanted it, completely my fault, they refused to take it back and exchange it for a smaller one, even tho I offered to pay the return postage and keep any refund as site credit to be used in the future. This was my first and last time using this company.