Krause Autos Reviews 

105
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting its professionalism, honesty, and effectiveness in delivering what is promised. Many people highlight the staff for being incredibly friendly, helpful, and knowledgeable, making every interaction pleasant and trustworthy. Reviewers frequently mention the excellent customer service, appreciating the clear communication and transparent approach regarding work and costs. The company's commitment to satisfaction is evident through efficient processes, including convenient car collection and drop-off services. Consumers also appreciate the fair and competitive pricing, often saving money and experiencing no hidden charges, enhancing their experience.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, honest, and... See more

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as friendly, helpful,... See more

Price

Users describe positive interactions with price, often highlighting competitive and transparent pricing. Many... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Krause Autos consistently deliver what they promise. Never any hassle, easy to book MOT, confirmation and they pick up and drop car back off when they say. An absolutely great level of service, profes... See more

Rated 5 out of 5 stars

I was on a recent trip from the West Country to stay with family in beds , when I realised my front car bonnet had received a knock and was in danger of falling free for the journey home. Chris and hi... See more

Rated 5 out of 5 stars

It is becoming increasingly rare to identify genuine, professional, friendly and above all, honest car services and repair businesses. Krause is one of those exceptions. The level of courtesy, compet... See more

Rated 5 out of 5 stars

Really lovely staff. Girls behind the desk very nice and really helpful communication. Really reasonably priced :) Feel like the mechanic's advice nicely trust them not to over charge


Company details

  1. Mechanic
  2. Auto Body Shop
  3. Car Service

Written by the company

Krause Autos was set up in 2020 and remains family run. We're a friendly, local vehicle repair garage and bodyshop, also offering car servicing and MOT, aiming to provide the highest levels of technical expertise for our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

105 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(105)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just had a master service done on my…

Just had a master service done on my little car.
They came and picked up the car and dropped it off when done.
Car is running smoothly so all good.
Great service, we are new to this garage but very happy with the service we have been given so will be back.

20 October 2025
Rated 5 out of 5 stars

Krause Autos consistently deliver what they promise

Krause Autos consistently deliver what they promise. Never any hassle, easy to book MOT, confirmation and they pick up and drop car back off when they say. An absolutely great level of service, professional and friendly, that is hard to find nowadays. Book here with confidence, can't recommend Krause highly enough.

5 October 2025
Rated 5 out of 5 stars

Fantastic Business

I have been using Krause Autos for several years now for M.o.T and any repairs. The service and level of work carried out is always exceptional and reasonably priced. The staff are extremely pleasant , accommodating and clear in their explanation of any work needed to be carried out. I am very happy to use this company and recommend.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Friendly staff and excellent work carried out. And fair prices. 5 stars all the way. Highly recommend. Thanks. paul-in-bedford

27 August 2025
Unprompted review
Rated 5 out of 5 stars

A great experience

I contacted them through wattsap and received my quote within a day for regassing my puma. They came to collect my car which is a free service as arranged and phoned within 2 hours to say the car was ready and paid over the phone and the car was returned within an hour. I was really impressed with the service and how professional they are and I will definitely be using them again.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I would definitely recommend Krause Autos they have done both my MOT and service recently called to say they were on the way to collect car all staff very friendly excellent customer service,advisories explained on MOT -Thank you for a great service

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent customer care, friendly staff and they genuinely care about their customers. Would recommend to anyone, and will definitely be going back if I need a mechanic in the future. I was well and truly looked after.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, rang 2 weeks prior to book the car in for a full service, for this monday, they said they have a pick up and drop off service, I agreed to it no brainer, confirmed on the Friday before like they said they would, pickup at 0815am. service done by 1pm phoned me for payment, car all good no advisories, dropped off by 4pm. Brilliant will definitely use again as 2 other cars are in the household. Wonderful service. Thank you. Waseem (2014 jaguar xjl portfolio 3ld red)

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Chris for…

Thank you so much to Chris for restoring my faith in humanity today. What a lovely chap! So impressed with your company and how much you genuinely care about your customers. When calling back, I spoke with Jim, who happily said how proud he was to work for a man like Chris.

13 February 2025
Unprompted review

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