Kaiser Permanente Reviews 

My wife went in to get some labs done, she was a Kaiser patient at the time, and provided a list of required labs. Dr O at Centerpoint Aurora Co, and her assistant did not review the list and didn’t order all the labs, now we’re having to reschedule the out of state medical procedure.. air fare, hotel, time off work… all gone no refunds. The doctor told my wife it was her responsibility to confirm correct labs were ordered. What a joke. Friendly reminder, there is no qualified immunity in Colorado and this isn’t medical malpractice that would require an arbitration. See you in court

Everything about Kaiser is bad: rates, coverage, website, providers. Artificial Idiot and natural stupidity for customer service. Took 2 hours to pay last premium.

I would give KP high marks for their health services, at least for me, as I have had great service....doctors are easy to send messages to, it is easy to get appointments, if needed you are given tests and referred to other departments easily and usually quickly. Good quality medical services.

Now for the low 2 STAR mark, and only 2 stars since the reps were so helpful over the phone!
However the new billing system on Kp payonline is a joke! It is hard to log in at times, to get a new password, I had to call 3 times before a rep for them could get me logged in to payonline!! Kp Payonline portal kept refusing new passwords as too long that were 16-18 units long, when they said up to 20 units were allowed, several times it refused temporary passwords from the rep sent to me, and it couldn't recognize my email if it wasn't capitalized!!! It took me over an hour to recover a username and password, and finally get logged in to KP Payonline, so I could change my payment method! The third rep finally figured out what the portal was doing and was able to assist me in getting in with a new password! Ridiculous!!! A waste of time!!

If I didn't like and appreciate my care team, I would think about leaving KP after this nightmare!

There should be a direct link, maybe with 2 factor authorization, directly from your kp.org log in site to this Payonline site! It is time for KP to upgrade their websites to USER FRIENDLY!!!!

I have been with Kaiser Permanente Glendale, CA for 25 years, my doctor has been Dr. Berta Keinle. She has been wonderful, i could not have asked for better care. She is retiring this month and I am going to miss her something terrible. Wishing her a fabulous retirement. Kaiser overall has been 5 star care. I am pro-active in my and my husbands care so that helps, you should always be your own health advocate. I recommend Kaiser Senior Advantage to every senior, they care.

Im only giving it one star bc i have to. It really should be 0. I have pots and eds and cvs my doctors originally refused to diagnose me with any of that poor communication, poor understanding of their patients they don’t care about their patients at all when I was getting tested for pots they told me I have pots like symptoms and treat myself like I have it but I don’t actually have it just to get diagnosed with it by a different provider couple days ago. They don’t listen to you if you come to them with the concerns they assume that you just want the condition and not treatment for the condition they don’t treat you. They put a bandage on it and say go home I’ve known people who have broken a knee and their doctor said no it wasn’t broken so they had to get a second opinion and it was broken Broken as our healthcare system

I had a disappointing experience with Kaiser Optometry. After being told on Oct 27 that new 30-day multifocal trial lenses were being ordered, I received no follow-up at all. When I tried to contact the provider, the chat thread was deactivated, leaving me with no way to get updates or continue my care. Very poor communication and follow-through.

2-Star Review: Kaiser Permanente French Campus Pain Management Clinic

This account details my experience at the Kaiser Permanente French Campus Pain Management Clinic, focusing on significant administrative failures and stressful incidents that aggravated my severe lower back pain.

Despite my continuous cooperation and proactive approach as a patient, the clinic's procedural shortcomings and campus events resulted in considerable emotional distress and delayed my recovery.

Appointment Overview
My evaluation took place on Monday, September 29, 2025, during a four-hour interdisciplinary appointment.

This experience was marked by a paradoxical cycle: while the clinical staff demonstrated expertise, the system itself introduced major obstacles to my care.

Clinical Expertise and Challenges
• Positive Clinical Interactions: The team, including the doctor, psychiatrist, and physical therapist, acted professionally and provided well-founded recommendations. I promptly followed their advice, obtaining a hip X-ray and receiving both COVID and flu vaccinations.

• Communication Issues: My interaction with the primary doctor was especially frustrating. He departed abruptly, leaving me trailing behind and failing to extend basic courtesy. His communication was one-directional, prompting me to assertively address the issue and inform him of its inappropriateness. He appeared taken aback by my advocacy.

Systemic Administrative Failure
A significant systemic flaw involved my inability to access my clinical notes for 52 days, only gaining entry on Thursday, November 20, 2025. This delay far exceeded the legal requirements set by California (15 days) and HIPAA (30 days), impeding my ability to manage my care.

Documentation Errors
Upon finally reviewing my records, I discovered a serious factual mistake: the psychiatrist's report incorrectly stated that my father was in prison, which is entirely false. Such carelessness in official medical documentation is unacceptable and threatens the integrity of my medical history.

Administrative Delays and Lack of Transparency
The delay in accessing my notes was due to providers not signing them, preventing me from reviewing their findings and hindering my formal request for an outside referral to the Stanford Pain Management Center.

This postponement was attributed to an unusual and poorly communicated reason, without any direct explanation or apology.

My treatment plan was developed. From many experiences in the past, I have a deep distrust of the Kaiser Permanente system. The internal processes actively obstructed my efforts to seek more competent care.

On-Campus Stressful Incident
On the same day as my evaluation, I experienced a distressing event in the KP FC first floor pharmacy.

A third-party vendor employee aggressively approached me while I wore headphones, escalating the situation to the point where I feared physical assault. The pharmacy front desk employee called security without hearing my side and wrongly concluded that I was at fault. This lack of situation awareness and failure to de-escalate caused significant, unnecessary emotional trauma.

Conclusion and Request
Throughout this ordeal, I have remained a proactive Kaiser Permanente member. However, administrative non-compliance, egregious documentation mistakes, and on-campus insensitivity have left me deeply dissatisfied and pushed me to the brink.

This cumulative experience has contributed significantly to my dysphoria. I am urgently requesting that Kaiser Permanente honor my commitment to my care and provide an immediate referral to a more competent pain management clinic.

Unfulfilled Appointments and Documentation
On Monday, November 24, 2025, I awaited a scheduled telephone appointment with the senior case manager from KP San Diego Grievance & Appeals Operation. After waiting 15 minutes, the call was never made. To record this, I promptly sent a confirmation fax documenting the missed appointment.

I appreciate the time you spent reading this review.

I want to compliment the audiology department at Kaiser Briargate. Dr. Sabra Carman and her staff have gone out of their way and over and above normal care on helping me with my hearing aids, keeping them in good repair and providing the supplies needed to keep them functional and helpful. Thank you to Dr Sabra and staff. Five star. !

after almost 30+ years with KP,I left with dignity, they removed my medication before my contract ended. refusing prednisone caused high blood sugar spikes, very bad manner to the patient's disagreed. for 30+ year silence now I know how to speak up with AI 's help

Seemingly intentionally frustrating to wear down users to not seek medical care. Slow load times, broken links, confusing menus, endless loops, roads to nowhere. 9 times of 10 I am unable to accomplish my goal on this site. If you have Kaiser just call a 1-800 number be on hold for 20 minutes and you will have much better success than this website or the garbage app on your phone.

I have been waiting 5 months for hip surgery. I am in constant severe pain. Kaiser knows this because I have told them on numerous occasions. I am unable to schedule surgery. Two different orthopedic surgeons at Kaiser have told me that is what I need.

As long as all you need is a pill, Kaiser is fine. If it's anything more than that you will have a very hard time getting seen. It takes MONTHS just to get an appointment. Please so not make the mistake of using Kaiser. Any other insurance company will be better. Kaiser is a waste of time and money.

They care much more about reviews than they do about patient care.

Honestly I never found Kaiser insurance to be worth of its monthly pay and I strongly doubt that I ever will.

I seriously hate this organization and every one in it because they almost killed my father on a multiple occasions during chemo, but I'll set that aside for now.

First of all, their website barely works and does so almost never without some sort of technical issue.
If I ever need a prescription/diagnosis/or any service, I have to call someone else other than my doctor. And they don't accept emails, so there goes half of my day waiting on hold. Then, usually I end up speaking with some idiot who has no clue what I'm talking about.

Nothing is ever smooth with Kaiser. For the sake of your mental health, stay away from this fraudulent and disorganized sh*t hole hospital.

Seriously *uck this place

For the past few days, I keep getting phone calls from Kaiser. All from different numbers, and yes, they're all registered with Kaiser. They don't even talk and I have nothing to do with them.

This hospital never hire black nurses When they have a strike and you call they never pick people of color . My friend has been trying to get in to their hospital NO CALl BACK SAD

This is regarding the CCU Doctors of the Baldwin Park location. All Doctors need to be better regulated because most of them act as if CCU patients are already dead. The hospital social workers will give information on who to complain to but this also does very little if anything and serious change is needed.

Today was a day when grief for myself and my mother was covered up with a smile. A week after the burial of my mother, my body has collapsed with exhaustion from caregiving. And, like so many caregivers my health became compromised after months ( and years) of being responsible for the parent I so loved. Today after a week of many possible heart related symptoms, I was scheduled for EKG.

The technician, a woman near my age still working, in the cardiology dept tuned into my grief, engaged with me with sensitivity, and spoke words of support and encouragement. Her name Holly. She the best of what Kaiser Permanente offers---- compassionate understanding at times when the only thing that makes a day better are kind words.

Thank you Holly in Cardiology in Modesto, CA outpatient dept.
Sept 30, 2025

Frustrating and Unsafe Experience

I recently ran out of my prescribed Prazosin and reached out to Kaiser Woodland Hills for help. I first contacted medical services, who told me to call the mental health department at 833-579-4848. When I did, the staff member I spoke with was rude, something that is especially concerning in mental health, where patients need understanding and support. I also contacted the pharmacy, but no one made a real effort to help; my requests were simply forwarded around. I was only told my medication was on hold needing an approval.

As a result, I went several days without my medication and experienced significant withdrawal symptoms, including shaking, nausea, increased heart rate, and difficulty relaxing. This was extremely stressful and unsafe.

Reading other reviews, it seems this isn’t an isolated issue, there are multiple reports of poor communication, delayed care, and serious complications. I hope they improve their process and staff training so that patients can receive timely and compassionate care when it’s needed most.

I wanted to thank the Kaiser office for a great job! I went in to the Parkside location for the "Walk-in" Covid / Flu shots. Signed in, sat down and waited for only about 10 minutes. All the seats were taken, but Lisa (nurse on staff) got everybody taken care of in a reasonable amount of time, and with a kind smile. Of all things, I never felt the shots! Thank you Kaiser! You're the best!

Can't get through on Kaiser's dysfunctional website, to send a message to my doctor. Tried once and there is no available condition to select from in their AI generated menu. Then tried to send pics to my doctor, created the message, uploaded the pics and then the thing refused to send the message after several tries. Maybe this is intentional and is a way to gatekeep people from obtaining the care they need. I pay high rates for no service and I'm quite angry about this.

Relationship: Manat was the recruiter who guided me through the hiring process at Kaiser Permanente.

Position at the time: Talent Acquisition at Kaiser Permanente

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Recommendation:

I had the pleasure of working with Manat X Ordanov during my hiring process at Kaiser Permanente, and I am truly grateful for his outstanding support and professionalism.

From our first interaction to the final offer, Manat was consistently clear, responsive, and genuinely supportive. He explained each step in detail, answered all my questions promptly, and provided helpful guidance that made me feel confident and informed throughout the process.

What impressed me most was his kindness and patience — he approached everything with respect and made what can be a stressful experience feel smooth and even enjoyable. Thanks to Manat, I felt truly welcomed into the Kaiser Permanente team from the very beginning.

He is not only a skilled talent acquisition professional but also someone who brings a human touch to every interaction. I highly recommend Manat and believe he is a tremendous asset to any organization.