Kosinerjewelry Reviews 

205
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful design and excellent quality of the jewelry, noting its durability and suitability for sensitive ears. Many people appreciate the responsive, friendly, and helpful customer service team, who often go above and beyond to resolve issues and facilitate exchanges. The overall experience is enhanced by the attractive packaging and efficient handling of orders. However, some customers mentioned issues with product sizing, finding items too small or not fitting their piercings as expected. A few other people also felt that the quality was inconsistent, citing concerns about thin gold, missing parts, or items breaking easily. Additionally, some reviewers were not happy with slow customer service responses or a complete lack of communication regarding their orders.

What people talk about most

Product

Clients share positive opinions on product quality, with many describing the jewelry as beautiful,... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful, high-quality jewelry... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's exceptional... See more

Order

People report ambiguous experiences with order, with many expressing satisfaction and a willingness to... See more

Response time

Consumers find response times to be positive, with many reviewers praising the customer service team for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Edit to my review: customer service reached out to me and solved my issue. Thank you! Very poor customer service experience. I ordered two items and just a few minutes after ordering I realised th... See more

Company replied

Rated 4 out of 5 stars

Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more

Company replied

Rated 5 out of 5 stars

My experience has been good so far. I ordered a 5mm size earring for my tragus piercing but didn’t realize that it would be too small for it. The earring itself is beautiful and Im willing to get a bi... See more

Company replied

Rated 5 out of 5 stars

I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified t... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

205 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(205)

168 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality jewellery

Quality jewellery, impeccably finished. The packaging in which they are packaged is also beautiful... I love them!

23 April 2024
Unprompted review
Show reviews in all languages. (205 reviews)

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