Koodoo Reviews 111

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and positive attitude. Many people found the customer service exceptional, appreciating the personalized and understanding approach throughout their interactions. Consumers frequently mention the efficiency and ease of their overall experience, noting quick response times and a smooth process. Reviewers often felt well-informed and supported, with staff explaining complex procedures clearly and ensuring a stress-free experience.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and helpfulness... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team members for being... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been let down by our estate agents recommended and associated mortgage broker at the final stages of our move. My wife found Koodoo through Clearscore and what a fantastic team they are. Akshat... See more

Company replied

Rated 5 out of 5 stars

I just spent over an hr with Walter , the Koodoo angel. I needed to add my daughter to my account with a new plan and keep her old service provider number , done digitally as I am in a different p... See more

Rated 5 out of 5 stars

We have used Koodoo twice now - for refixing our mortgage and then for moving house. They were excellent! Mansi helped us out the first time and just recently Dan helped us with our new mortga... See more

Company replied

Rated 5 out of 5 stars

The customer service I received from Dan Crow and Akshata Shetty was truly outstanding. They ensured that I understood the mortgage process from start to finish, explaining it in clear, straightforwar... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Koodoo provides mortgage advice to customers, and mortgage technology to aggregator and lender business partners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Really good at keeping me up to date…

Really good at keeping me up to date with the progress of my remortgage application. No fault of their own with the delays but they were great at keeping things moving. Bonus is the cashback so that was a nice surprise.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Dan & Akshata are amazing

Dan & Akshata are amazing
they are both hardworking diligent and concious all the time of your needs and tirelessly work to deliver the, would thoroghly recommend them

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service …

Ashkata and Dan were absolutely superb. Whole process really quick and excellent communication throughout. I would highly recommend Koodoo for a remortgage

14 November 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Delighted to hear you had such a great experience :)

Rated 5 out of 5 stars

Exceptional customer care!

The customer service I received from Dan Crow and Akshata Shetty was truly outstanding. They ensured that I understood the mortgage process from start to finish, explaining it in clear, straightforward language. They outlined what they would do and followed through on their promises. They have no tricks, and I value their honesty.

22 October 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Thank you for the fantastic review. We’re so glad Dan and Akshata could provide support throughout your mortgage journey!

Rated 5 out of 5 stars

Rina and Jennifer were great at…

Rina and Jennifer were great at explaining everything in detail and answering any questions we had in regards to our remortgage. Great service, highly recommend. Thanks again :)

21 October 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Really appreciate your review — glad Rina and Jennifer were able to help!

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout . Including the broker and the person helping during the conveyance. It was effortless really .

16 October 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Thanks for the lovely review!

Rated 5 out of 5 stars

Excellent Service

Was advised by Rina, who was brilliant! Whole process was made really simple, and they acted very efficiently, would recommend!

6 October 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Thanks for the lovely review!

Rated 5 out of 5 stars

Amazing! Koodoo

The team from Koodoo were amazing! from start to finish.
They took the stress out of remortgaging.
All my questions and queries were answered and that helped my husband and I to feel in control.

22 September 2025
Unprompted review
Koodoo logo

Reply from Koodoo

We’re so glad we could help you. Thankyou!

Rated 5 out of 5 stars

great experience with Rina and Jessica…

great experience with Rina and Jessica whilst remortgaging. Both were professsional and quick to respond which made the process quite hassle free.

12 September 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Thank you so much for your kind words!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. I have been supported very well by the team from beginning to the end. This is the most stress free remortgage application I have ever had and would highly recommend this company with very amazing team.

17 September 2025
Unprompted review
Koodoo logo

Reply from Koodoo

It was a pleasure assisting you—thank you for sharing your experience!

Rated 4 out of 5 stars

happy with the service we received from…

happy with the service we received from Koodoo - they found us the best mortgage deal, kept us up to date of any improvements in interest rates whilst we were going through the buying process. The process did require providing lot of documents, overall a professional service was provided

12 September 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Thank you for the feedback!

Rated 5 out of 5 stars

Good Service

Very happy with the service we received from Koodoo - they found us the best mortgage deal, highlighted the key points to consider, and kept us up to date of any improvements in interest rates whilst we were going through the buying process.

14 August 2025
Unprompted review
Koodoo logo

Reply from Koodoo

We’re happy we could make the process smooth for you. Thank you!

Rated 5 out of 5 stars

Excellent Customer Service and Speedy mortgage completion

We remortgage our property with Koodoo and we are pleased with their service. Excellent customer service and speedy mortgage completion. They were very helpful, the process was very quick and smooth and we got a really good deal.

We would definitely be using them in the future. I will highly recommend Koodoo for anyone.

29 August 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Thanks for the lovely feedback—we’re glad your remortgage was quick and smooth!

Rated 5 out of 5 stars

I remortgaged my property with Dan and …

I remortgaged my property with Dan and Akshata and they were very helpful, the process was very quick and smooth and I got a really good deal.

I would definitly be using them in the future.

11 July 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Great to hear you had such a quick and easy process 🚀

Rated 5 out of 5 stars

Very happy with the service we…

Very happy with the service we received. Ritesh was fab and was very quick with replies. He found us a great deal and walked us through the process. Akshata helped us at the end of the process and was helpful as we proceeded through the stages. Would recommend!

21 August 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Thanks for sharing your experience! Great to know the team made it simple and stress-free 😊

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