Koodo Mobile Reviews 1,719

Least transparent company I've ever seen. Impossible to get through to an actual human being for any customer support. All in all, pretty angry at this company...and I just ordered internet yesterday (it's not even hooked up yet).
Terrible.

I was going through a pretty rough time, ended up not being able to pay for two months, my bill came up to 136 plus activation fee and late charges so in total I paid 210 to get it reconnected the self serve app stated I only needed to pay for the activation fee and the last two months bill, not for this month, I decided to pay the whole thing all at once to be met with another bill a month later for this months bill that I already paid for, next months bill that hasn’t started yet and another 75 dollar activation fee. I call a rep only to be able to barely understand them due to langue differences, then being called rude and not smart because they said I need to pay for an activation fee for every month my phone wasn’t active and having to pay for all the monthly bills my phone wasn’t active. I can somewhat understand the 40 a month to keep your number, but an added 75 dollars for 3 months to activate a phone that’s only be reactivated once is complete bantha fodder. That last payment I gave before this new bill came in is tue only money koodo is ever getting from me again, this is the second time they’ve done this to me. Fool me once shame on you, fool me twice, I’m making sure no one signs with you again.

Koodo says you can get "up to" 250Mbps download, but in reality (via speed.cloudflare.com), mobile data speeds are deplorable: <=6Mbps down, ~1Mbps up.

My horrible experience with Koodo was actually in 2022.
I was so sick and tired of the poor customer service and never being able to check my usage because their site rarely worked, I paid off my phone and signed with Rogers.
Koodo dinged me $1600.00.
Buyer beware.
Horrible company.

I moved my phone to Rogers, I received an email on October 28th 2025 stating a $17 payment did not go through. I logged in and paid it, thinking it was left over from my cell phone. However, I received a notice from Credit karma that my score changed due to a missed payment of $54. I called and spoke with Koodo and asked them to remove the late payment due to the fact, I didn't know about it and they did not attempt to contact me about it. I have a perfect payment record, I never missed a payment on any bill i had for the last 20 years. They would not remove the late payment on my account, stating they tried to contact me and gave me a number that is not mine. This caused my credit score to drop 155 points. These people are criminals, Stay away from them.

I have been a customer with Koodo for 25 years. My account has never been deliquent or sent to collections. I have been late on payments sometimes due to some circumstances.
I asked to have my payment arrangements pushed up six days. Answer was no of course.
I lost my phone September of 2024 after paying for it for 18 months. I had the insurance coverage on my phone. Instead of replacing my phone. They gave me a new phone and contract. Instead of applying the amount I paid on my previous phone as a credit toward my new phone. They literally stole the amount I paid on my phone.
Over a year and a half and still no credit on my account. They owe me $500.00 but suspend my phone for a payment of $152.00.
Time to find a new provider. I am so tired of their concern for new customers and no loyalty or concern for long term customers.

Crazy, I just did not lock my phone while traveling abroad and was charged $20 a day without notice. 100% would not recommend. Looking at alternatives right now. Got offered a $36 credit after receiving a bill of $160 after using nothing but not locking.

I'm glad I'm switching back to Vmedia and getting rid of Koodo for good I cancelled.my Koodo Internet service for January 11th. This stupid company turned off the.internet service on January 9th. So thanks to these clowns, I have to go 2 days without Internet service until I get my new Internet service activated with my new provider
Do not waste your time with Koodo. Go with Vmedia. Koodo isn't worth it.

Very bad service - avoid if switching carriers and keeping your number! The staff at Koodo in Shopper's World in Brampton was unprofessional, impatient, and rude. Simreen is her name.
My daughter and I switched from Bell to Koodo. While my plan worked fine, my daughter's number wasn't activated, so we went to the store.
The employee mixed up our numbers, causing my number to disappear and my daughter's phone to show only SOS. She couldn't activate the international calling function either and told us to wait for a callback-which never came.
When we returned the next day, she refused to listen and blamed me for the problem, while ignoring us to serve other customers. She challenged us to report her to Koodo head office, and called the security kicked us out of the store,because we made a video of her to report to the head office.
We were very frustrated and disappointed. Thankfully, another Koodo staff member elsewhere was helpful and managed to resolve the issue.

I am trying to get hold of a customer service rep and it is absolutely impossible. I managed to get through the callback system, and I got a call back just for the call be disconnected with no call back.

They are charging me extra on my tab after I paid it.

Absolute nightmare.

Every aspect of customer service communication is forced through an abysmal AI chat bot. The "Call back" feature from a real person has a multi-day lead time and occurs at the crack of dawn. The only troubleshooting it can recommend is "turn it off, then back on" or buy a new phone. Absolute trash!

I've never had a more infuriating experience dealing with a service provider than I have with koodo.

Stay away from these crooks!!! The reviews here tell it all. Company like this should be investigated and shot down but we live but we live in wild west times. No contact with them absolutely, if you're lucky to talk to them..really bad communication or no com.. Website doesn't function.. can't set up online account.. goes on and on.

Never go with Koodo! It is hard to get a hold of support. my daughters phone was stolen then they made me pay for it. I went down to the store to get help and they just gave forced me to get another line and phone. Very bad service.

I switched to Koodo because of a Boxing week special. I've had nothing but problems. I switched on December 31 and still don't have access to calls/texts/data due to a technical issue. And I can't get in touch with anyone about it!! They literally don't have a customer service phone number. You have to start by reaching out to their chatbot. You can request an agent, but they're not live, so you get an email when they have replied. It's infuriating. I finally was able to request a call back, and no one called!

Absolutely terrible service. I used a password I *know* is correct as it is saved and worked previously, and suddenly it is wrong. I tried to update the password and it won’t send a text or an email with the confirmation code. I tried support and it refuses to connect me to anything other than an AI chatbot unless I sign in which I *can’t* do. I will likely be cancelling these services as they are garbage.

Made my prepaid payment today went through my bank account but my service wasn’t restored. They told me 5-7 for an investigation because they can’t find the payment I made. Until then I can pay again or be without a phone. Ummmm why would I give them more money if they already mysteriously lost my first payment…..

Big scammer company, they charge us triple amount for our 1st bill. I got 2 SIM card with package that cost 40$ per package & connection fee of 80$ for both they said. And then on December 2025 1st bill appears 375$. Then we went back to same place that Oshawa mall customer service point they never got it as serious just said that the bill we explained you. “I can’t do nothing with that you can contact to customer service via call” and ignore us by the staff there. So we tried to customer service via call no any response from them too. Poor customer service & eating money from customers & low down our credit score so don’t buy any Koodo or tellus services. So after 7 days we disconnected our service from them and still we are receiving bill from them. Is there any way to rid off from this damn bill ☹️

Today’s visit to the Koodo Mobile store at Market Mall, Calgary was beyond frustrating and left us deeply upset. I went in specifically because I received an exclusive offer from Koodo. What should have been a simple visit turned into one of the worst customer service experiences we’ve ever had.

There were six or more representatives in the store, all busy chatting with each other. It was obvious that customers were an inconvenience to them. When we entered, the staff seemed annoyed and unwilling to help—except for one gentleman wearing glasses who at least made an effort.

When I showed the email offer, the staff outright dismissed it, telling me it was a scam and not from Koodo. They showed no interest in verifying it and spoke to us in a condescending manner. I had no choice but to call Koodo customer service myself and have them explain—directly to the store representative—that the email was legitimate.

The employee we dealt with, Subhneet, was extremely rude and dismissive throughout the interaction. Her tone, attitude, and lack of professionalism were shocking. We felt insulted, disrespected, and honestly discriminated against. No customer deserves to be treated this way.

When I asked for the store manager’s contact information to file a complaint, it was refused. Instead, I was arrogantly told to return “when the manager is in the store.” That response alone speaks volumes about the culture at this location.

This store seriously needs oversight. Management should review CCTV footage, address staff behavior, and provide proper customer service training. This experience has completely damaged our trust in this location, and we will be escalating this matter further.

Extremely disappointed.

If you like to talk to useless bots that give you the run around, KOODO will be for you! Screwed around 2hrs with the bot before it offered a callback!

Terrible! Ive been with koodo 15 years. Im about to jump ship!!