My last experience was great,because I love the clothes from Komodo! They are stylish and not so much expensive… My last buy where some trousers, I love them. Thank you all
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Review summary
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Quick delivery, really great quality clothes
Great jumper, although a bit expensive. Delivery was a bit slow.
Shirts are great. Unfortunately all sizes didn’t not fit me. I ordered M but were still too big for me. Delivery with DPD was a nightmare and I really hope they changing couriers
Company details
Written by the company
THE ORIGINAL ETHICAL FASHION BRAND SINCE 1988 - Like you, we believe the simple actions we make today can have a huge and positive impact on the future... At Komodo, we are dedicated to creating clothes that are sustainable and don’t have a negative impact on the environment. We are passionate about protecting and nurturing our planet, but we also love fashion and don’t believe the two need to be mutually exclusive. Why can’t we look great whilst fighting for the world we live in?!
Contact info
King Henry's Road 77C, NW3 3QU, London, United Kingdom
- 00442077223523
- shop@komodo.co.uk
- komodo.co.uk
4.4
Excellent
118 reviews
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Replied to 66% of negative reviews
Typically replies within 24 hours
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Mistakes were made.
I ordered a couple of different sizes of the same item to try them on and see which fitted me best. I was sent the wrong colour, which i'm somewhat suspicious about given that the colour i was sent (a light grey) wasn't on the website and was very similar to the colour i ordered (an 'off-white'), which suddenly sold out when i brought this up. I was also sent the wrong size in one of the items because it was mislabelled, which took a while to discover and meant my buying more sizes and other colours in order to get one that fitted. I never did get the colour i originally ordered. At the same time the Komodo representative did a lot to try and make up for this, finding me possible alternatives and emailing me a free returns label. I also bought another item that arrived in good time and good condition. All in all a mixed bag.
4 November 2020
Unprompted review
Poor customer service very slow in…
Poor customer service very slow in delivery took well over a week to deliver when it was supposed to be two or three days. Stock on website was very poor and couldn’t give a answer to when sizes we’re back in I waited ages to get last order no communication from them until I emailed and was told they couldn’t fulfill my order so had a refund will definitely not use again
29 October 2020
Unprompted review
Worst Experience I've Had With Online Shopping
Made an order with Komodo, and nothing happened. The money came out of my account, but that's as far as I've got. No updates, nothing. Attempts to contact them have proven futile. At this point, I'll accept the loss of the money if only to spread the word about how dire they are. My only regret is that I have to give them at least 1 star.
2 December 2019
Unprompted review
Great Brand
Great Brand - The Ethical Fashion Pioneer plus I love the styles
8 October 2019
Unprompted review
Great ethical credentials
Great ethical credentials, yet from my personal experience I never end up wearing them as they don’t really suit me as as an individual no matter how Organic and comfortable they are, had to donate hardly worn new clothing in the end. With any ethical and pre loved clothing it has to suit you, get used / worn and most importantly ‘bring you joy’. If in doubt let it go and pass it on to a good home. Like the brand but it’s not for me.
16 September 2019
Unprompted review
This is a superb ethical brand company
This is a superb ethical brand company. I ordered two pairs of organic linen joggers and they were superb quality. There was a control issue where one had an incorrect label sewn in and their customer service team were so helpful.
21 November 2018
Unprompted review
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