Komodo Reviews 116

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabric, design, and overall make of the clothes. Many appreciate the unique and stylish nature of the items, often highlighting their comfort and durability, with some mentioning items lasting for several years. The customer service is frequently described as superb, efficient, and friendly, with issues being resolved swiftly and without hassle. While many reviewers experienced quick delivery, some people were dissatisfied with the delivery service, citing slow shipments, unexpected delays, or issues with specific couriers. Additionally, a few customers noted problems with sizing, finding that items did not fit as expected despite ordering their usual size.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many consumers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, consistently praising the amazing and beautiful clothes,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as very good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shirts are great. Unfortunately all sizes didn’t not fit me. I ordered M but were still too big for me. Delivery with DPD was a nightmare and I really hope they changing couriers

Rated 4 out of 5 stars

My last experience was great,because I love the clothes from Komodo! They are stylish and not so much expensive… My last buy where some trousers, I love them. Thank you all

Rated 4 out of 5 stars

Great jumper, although a bit expensive. Delivery was a bit slow.


Company details

  1. Fashion Designer
  2. Clothing Store

Written by the company

THE ORIGINAL ETHICAL FASHION BRAND SINCE 1988 - Like you, we believe the simple actions we make today can have a huge and positive impact on the future... At Komodo, we are dedicated to creating clothes that are sustainable and don’t have a negative impact on the environment. We are passionate about protecting and nurturing our planet, but we also love fashion and don’t believe the two need to be mutually exclusive. Why can’t we look great whilst fighting for the world we live in?!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

116 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(116)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ethical clothing

Ethical clothing, High quality. Good customer service - the only time I've washed to return an item, it was straightforward.

21 November 2025
Rated 5 out of 5 stars

Komodo has transformed my wardrobe

Komodo has totally transformed my wardrobe. I love their clothes. The quality is excellent. They are unique, very quick with delivery and their ethos I totally admire. I am very happy you are part of my life now. Thank you very much Komodo.

27 October 2025
Rated 5 out of 5 stars

great quality

Love the jumper, and quick response from the vendor (I had to exchange size).

Just be mindful that if you need to exchange size you will need to pay for the return shipping, and original shipping cost is not refunded, so you end up paying shipping costs twice.

25 September 2025
Rated 5 out of 5 stars

Always happy

I’ve bought loads of items from Komodo. Always received quickly. Excellent quality always. I’ve only contacted customer services once and they were brilliant. Love this brand.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Cannot fault these guys!

Cannot fault these guys!
I’ve bought so many beautiful items from them and have never been disappointed. Quality in both the make and the design in every piece and always comfortable and practical. They have good ethical values in practice and reward their regular customers with occasional discounts. Great stuff.

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Waiting extremely long for an item that was already sold out

I ordered 2 pairs of Komodo trousers (different styles) via Ivalo.com platform. Was expecting news regarding the shipment but heard nothing from Komodo the brand until 3 weeks later when I was informed that the other pair had been sold out. After this another 10 days went by with no news regarding the other pair. At this point (having exchanged several messages with Ivalo.com) I got fed up and wanted to cancel my order altogether. A few days later it turned out this was no longer possible as the package had shipped already. For some reason Komodo just hadn't notified Ivalo.com nor me although they should have. 40 days after placing my order I finally received this pair of trousers I didn't want any longer. It doesn't fit me either. Now I plan to return it and pay for it.
I am very disappointed with the poor communication and unreasonably long wait. Many styles of Komodo clothes look nice to me and I appreciate their ethical principles. But so many things went wrong with my order and communication that I pretty sure this was the last time I buy from Komodo.

25 September 2025
Komodo logo

Reply from Komodo

Hi Sirkku,
I'm sorry to hear you had such a bad experience buying from us on this occassion.

I remember your order and the issue with out of stock item.

The delay in communication was because IVALO did not reach out to you. We are not allowed to contact customers of dropship partner sites directly - and so we were waiting for them to contact you about the issue. This is unusal because IVALO customer service team are usually excellent.

Did you contact IVALO to ask about compensation for the poor experience you had related to this order?

Kind regards
- t o n y
Manager - KOMODO

Rated 3 out of 5 stars

Return problems

Inability to read my instructions on the return label. However following that could not fault the rapid replies to my queries and the way things were handled.

22 September 2025

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