Still waiting to find out how to return the wrong filters and get my money back for them. Have had no response from the company
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See what reviewers are saying
I tried purchasing replacement filters for my EPI810 from the website. I couldn’t find one by searching the model number they have listed in the description. However, one of the replacement filters wa... See more
I have purchased 7 or 8 of these Air Filters because they are exceptional units! They are small, quiet, powerful and take in air from three different directions. I highly recommend this product! I'... See more
Excellent support chat experience. Very thorough and efficient. Got all my information and forwarded it on. I work at a Help Desk myself (Senior level), so I always appreciate a good help desk exper... See more
Company details
Written by the company
The modern home demands modern solutions for everyday routines. Time is more valuable than ever in a world where we’re rushing off to work, trying to find time to run those errands, and making time for friends and family. You deserve smarter home appliances that bring a little more convenience to your everyday routine. So that’s just what we did. KOIOS combines modern innovation with minimalist design to create smart home appliances and gadgets that make everyday home life more convenient. Inspired by the titan Koios from classic Greek mythology, who represented intellect and the inquisitive mind, we’ve made its innovative spirit the driving force behind everything that we do. From our simple, clean design to the smart functions found in each of our devices and appliances, we create solutions that make everyday routines smarter and more convenient. Whether it’s whipping up a quick smoothie in the morning with our sleek immersion blender, cooking up a quick, delicious, easy dinner in our unbelievable air fryer, keeping your home clean with our innovative air purifier, or enjoying the convenience of any of the other must-have appliances and gadgets we have to offer, it’s not hard to see why people all over the world trust KOIOS to make daily living a little more enjoyable. It’s not just about our innovation. It’s not just about the sleek, modern designs. It’s not just about making everyday life smarter. What matters most is that we can help bring much-needed convenience and time savings to your life. That commitment continues to power every decision we make as we continue to innovate and create home appliances that make homes smarter, more convenient, and more enjoyable.
Contact info
United States
- +1 855 888 5511
- marketing@koiosshop.com
- koiosshop.com
3.1
Average
453 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Customer Service 💯
My KOIOS Air Purifier suddenly stopped working but Jennah was able to assist me step by step. Even though the troubleshooting didn’t work, she was able to help me get a replacement. Customer service is A+
9 November 2021
Unprompted review
Helpful to get replacement parts…
Helpful to get replacement parts quickly. Great Customer support
9 November 2021
Unprompted review
Chat log from koiosshop.com
Chat log from koiosshop.com
Print
11/8/2021 5:02:32 PM, you
can i get replacement parts for my food saver VS6621
11/8/2021 5:02:44 PM, Honey (Customer Specialist)
Hi! I'm Honey. I'll be assisting you today. May I please have your name so I can address you properly?
11/8/2021 5:02:58 PM, you
Tim
11/8/2021 5:03:46 PM, Honey (Customer Specialist)
Yes. Hi, Tim.
11/8/2021 5:04:29 PM, Honey (Customer Specialist)
I understand that you're needing a part replacement, let me assist you with that today.
11/8/2021 5:04:30 PM, Honey (Customer Specialist)
May I please have your email and the Amazon order number so I can assist you further?
11/8/2021 5:05:36 PM, you
ORDER # 112-5751846-5341007
11/8/2021 5:05:51 PM, you
my email
11/8/2021 5:06:27 PM, Honey (Customer Specialist)
Thank you.
11/8/2021 5:06:46 PM, Honey (Customer Specialist)
May I also ask Tim, what specific issue are you having?
11/8/2021 5:08:05 PM, you
none at the moment - need to get back up - sealing strips and foam sealing gasket
11/8/2021 5:08:21 PM, Honey (Customer Specialist)
An extra sealing strips and gasket for future use?
11/8/2021 5:08:30 PM, you
correct
11/8/2021 5:10:19 PM, Honey (Customer Specialist)
I see. Please be advised Tim that we only provide replacement parts and accessories if and only if there is a valid issue on the unit that was purchased and once confirmed as well that it is still within the warranty period.
11/8/2021 5:11:56 PM, you
where can I purchase these back up parts?
11/8/2021 5:14:31 PM, Honey (Customer Specialist)
We do not sell any parts and accessories alone, apologies for this. But you may try to check on Amazon and other selling platforms like eBay or Walmart probably.
11/8/2021 5:14:58 PM, Honey (Customer Specialist)
I'll also try to ask the assigned team if they can provide a specific link to where you can purchase.
11/8/2021 5:15:38 PM, you
that would be appreciated - hate to think that this unit is essentially disposable
11/8/2021 5:16:01 PM, Honey (Customer Specialist)
As soon as they responded, I will get back to you via email because I may not be able to get an answer right away.
11/8/2021 5:16:16 PM, Honey (Customer Specialist)
I'll do my best to help you out. No worries.
11/8/2021 5:16:26 PM, you
Thank you Honey
11/8/2021 5:16:38 PM, you
I look forward to the email response
11/8/2021 5:17:01 PM, Honey (Customer Specialist)
You're very welcome, Tim. 😊
11/8/2021 5:17:01 PM, Honey (Customer Specialist)
Any questions so far or additional concerns?
11/8/2021 5:17:44 PM, Honey (Customer Specialist)
By the way, if you have extra time I do have a small favor to ask if you don't mind, if you are happy with the service I have provided kindly consider sharing your thoughts on our page. This will greatly help me with my internship in this company. Here's the link for the feedback, Just please take a screenshot before you hit "post review" and send it back here in our chat thread or at least mention my name on the review to validate.
11/8/2021 5:17:44 PM, you
No, not at this moment - Have a good day Bye
11/8/2021 5:17:48 PM, Honey (Customer Specialist)
Hope you can make one for me as it will truly be a big help. 🙂
11/8/2021 5:18:15 PM, Honey (Customer Specialist)
All right. Thank you so much for your time today. If you have any other concerns, please message us back. You may also send us an email at or call us at 1-855-888-2111. Thank you and have a great day.
11/8/2021 5:18:18 PM, Honey (Customer Specialist)
I hope I was able to help Please hit the thumbs up button at the 👍 top part of the chat box .
11/8/2021 5:18:20 PM, Honey (Customer Specialist)
Stay safe. Have a good one. Bye for now.
8 November 2021
Unprompted review
this rep did a great job getting me…
this rep did a great job getting me setup for my claim. thx you however this process is another story and needs to be fixed.
8 November 2021
Unprompted review
Anne was very helpful and processed my…
Anne was very helpful and processed my reward promptly
8 November 2021
Unprompted review
Shipping fast
Shipping was fast. I thought the bags were bigger by looking at the picture of them.
7 November 2021
Great Air Purifier
Awesome Little Air Purifier for my Bedroom. Quit and powerful.
7 November 2021
Unprompted review
Fantastic assistance
Fantastic assistance. Risha was friendly, helpful, and extremely quick to respond. I am so happy with the customer service chat feature!
7 November 2021
Unprompted review
I enter the website and was immediately…
I enter the website and was immediately contacted by your agent to inquire if they could help. I told them I needed the owners manual for my vacuum sealer. She asked for the model number and as soon as I gave it to her she sent the file. It was quick, easy and painless. Thanks so much.
6 November 2021
Unprompted review
Alex- Best CSR
After a couple of months, my personal blender went on the fritz (I simply make one small smoothie each morning). It was just bad luck I supposed so I called Customer Service. I spoke with Alex who was extremely helpful and courteous. All good, since I am still under warranty they are sending out a replacement
6 November 2021
Unprompted review
Fast responses and seemingly even…
Fast responses and seemingly even faster replacement. Great customer service!
6 November 2021
Unprompted review
They got back to me quickly and…
They got back to me quickly and efficiently.
5 November 2021
Unprompted review
Two parts of my juicer cracked so I…
Two parts of my juicer cracked so I came to customer support to get them replaced. I emailed and within a couple hours received a response and was assured that the two parts would be replaced. Excellent service.
5 November 2021
Unprompted review
I never recieved my item
I never recieved my item. I contacted customer service but they never resolved my problem. I paid for something that I never recieved. Very bad business.
4 November 2021
I asked, Rey delivered
I asked, and Rey delivered. He was punctual, professional and got the job done. Made his request quickly and followed up with me quickly.
4 November 2021
Unprompted review
Great awesome product
4 November 2021
Unprompted review
Excellent service the answer
4 November 2021
Unprompted review
Have so far 6 smaller room units and 4…
Have so far 6 smaller room units and 4 big room units. My wife's allergies are much better. Thank you
3 November 2021
This is my second purchase from Koios
This is my second purchase from Koios. I was so impressed with the quality of the first product and the customer service, that I knew I'd be back for more. I feel good that they offer me and extended warranty and a free gift every time I register. Customer service is fast and friendly and amazingly I messaged them very late at night and they immediately started messaging me. Very happy and feel great about doing business with them. I will be back for more products.
3 November 2021
Unprompted review
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