I ordered diapers on June 15. Today is June 24 but I still haven't received my order. No information from DPD since June 16, just "Parcel in transit". UPD (June 25) Today I’ve got my order (Moony p... See more
Company replied
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I am happy that I found your store, I used Japanese diapers for my eldest daughter and when the baby was born, I began to look for Japanese diapers in France but did not find it. and therefore I am v... See more
Company replied
Good day! I ordered diapers in Vienna. The order came in a couple of days, and of great quality !! Before that, I bought Japanese diapers in Belarus, but I want to say that the quality is comple... See more
Company replied
Received email to rate purchase but haven't received the dipers Updated: had a quick response from the seller, received my parcel. Quality of dipers itself is very good, thinking if making a new... See more
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Breach of guidelines
Fast delivery and exceptional service
Fast delivery and exceptional service. Thank you very much!
5 January 2021
Reply from Kobioki
Thank you for your feedback, Sebastian!:)
Reply from Kobioki
Thank you for your feedback.
Received the shipment with delay
In general excellent customer service, but I had a confusion regarding the shipping due to a parcel service provider's underperformance in Christmas time.
27 December 2020
Reply from Kobioki
Dear Janis
Thank you for your feedback and apologies for the delay.
You have placed an order on 19th of December (non-working day). We have prepared you package and handed to couriers on 21st of December (Monday). Omniva and many other delivery companies delivers shipments to Latvia from 2 to 6 days due to COVID-19 and Christmas period.
From our side of business we have prepared and shipped your products on the next working day (we would have prepared it same day if you would have placed it on a working day).
After 4th of January 2021, delivery companies will return to its normal delivery schedules and such problems will not happen again. What is more we would recommend to use DPD shipping method as they have less delays. I can assure that after this extreme Holiday + Covid-19 period, all shipments will reach Latvia within 1-2 working days.
Now your products should arrive on Monday. If not we will refund previous shipment and hand it to DPD express. They will deliver within 1-2 days.
Your sincerelly,
JapaneseDiapers Team
The best!
All Japanese diapers are way above all other diapers when it comes to quality, comfort and capacity. And now I can get them in EU in no time. Great!
24 December 2020
Reply from Kobioki
Thank you for your feedback.
I have made order On 17/12/20 and until…
I have made order On 17/12/20 and until today (24/12/20) didn’t receive the order!!!! Very bad business!
24 December 2020
Reply from Kobioki
Dear Ilona
Thank you for your feedback and apologies for the bad experiences. Our business holds highest quality customer service and offers best prices of genuine japanese diapers imported directly from origin country. After system check, we can see that the tracking number and invoice was sent and courier picked-up the items same day as the order placed.
Unfortunately, due to extreme situations due to COVID-19 and increased online sales worldwide, courier service providers have difficulties to ensure on-time deliveries. Option to collect directly from the courier was provided to prevent any delays, however the call was not answered.
After 4th of January 2021, delivery companies will return to its normal delivery schedules.
Your sincerelly,
JapaneseDiapers Team
Genuine website
Genuine website, bought diapers for my little one, received in 3 days! Will buy again, super service!
25 November 2020
Unprompted review
Reply from Kobioki
Thank you for your feedback.
Fantastic buying.nice customer service…
Fantastic buying.nice customer service and superb products. Highly recommended.
23 November 2020
Unprompted review
Reply from Kobioki
Thank you for your feedback.
Best Diapers Ever
Highly recommended & worth the little extra money. With Merries, my baby enjoys longer hours of sleep without any leaks. Diapers are light weight and have stretchy tape on each side which is great and easy to put on. Goodbye sleepless nights!
6 November 2020
Unprompted review
Reply from Kobioki
Thank you for your feedback.
Perfect match for our allergic baby!
We have used japanese diapers for our first child and our little one was very happy in them, so we are trying them again for our second babyboy and so far so good... Japanesediapers.com had sizes for newborns so we chose Merries and Moony and the service was great. Will be back for more very soon!
5 November 2020
Unprompted review
Reply from Kobioki
Thank you for your feedback.
The best products and services
The best products and services. Highly recommend.
4 November 2020
Unprompted review
Reply from Kobioki
Thank you for your feedback.
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