Know The Origin Reviews 459

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have only purchased from them once so my experience is based on that. Straightforward order, quick delivery. No complaints.

Rated 5 out of 5 stars

I frequently visit the Brent Cross store and it is always such a warm welcoming. One lady in particular who’s name I believe is Fatimah always goes above and beyond, such lovely customer service. As... See more

Rated 3 out of 5 stars

Allergic reaction to Truthpaste Original! Please, whoever at Know The Origin is reading, do at least consider no longer stocking this product. I don't know which of the ingredients in this toothpaste... See more

Rated 4 out of 5 stars

The three Huku Razor 🪒 sets were a bit later than anticipated but still on time and understandable because of high demand They are beautiful but very disappointingly none of the three boxes had th... See more

Company details

  1. Online Marketplace
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Online store for the next generation of ethical brands, looking after tomorrow.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

459 reviews

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Rated 5 out of 5 stars

10/10

Amazing service, my package got lost in the post and they promptly sent out a new package the day I enquired and was with me the next day. Wonderful team and will definitely use again. Thanks so much!!!!

22 March 2021
Rated 5 out of 5 stars

Supply chain transparency

Sometimes when I buy products online I am left with a sense of gilt about who benefits from the money, how the product is produced and where it comes from. On receiving my product from Know The Origin I was confident in the fact that I could truly enjoy my purchase due to the companies transparency on the supply chain. The top I bought is luxuriously soft and the perfect fit, I hope to get many wears out of it. I'm really glad that there are companies out there changing the course of fashion.

20 March 2021
Rated 5 out of 5 stars

Quality ethical clothes

As always, great quality clothing from KTO. I’m slowly replacing some fast fashion basics as they wear out. I love the feel of the fabrics and can tell they will last for a long time - bought another tee, a sweater and some leggings a couple of years ago and they’re still as good as new. Only disappointment was I didn’t order early enough to get complementary Fairtrade chocolate before it went out of stock!

19 March 2021
Rated 4 out of 5 stars

Great small business

Had some issues with a lost return and late refund but it has been fully resolved now. Glad to see they now offer free returns and a returns portal, so would consider buying from this company in the future.

18 March 2021
Rated 5 out of 5 stars

very impressed

Products all arrived on time, all great quality. Small issue with the delivery, customer service was great and fixed it right away. I like the ethos, generally very impressed, will be buying from them again.

15 March 2021
Rated 5 out of 5 stars

Good all round

Really enjoyed browsing the website. The items came in good time, wrapped in a nice cardboard box and the clothes were so well made and high quality. All organic cotton at reasonable prices. They didn't suit me and I got a refund but that's just personal taste and I will definitely try other things in the future. Good all round.

12 March 2021
Rated 5 out of 5 stars

Very happy

A neatly packed box arrived I think the very day after I placed the order - amazingly prompt. And it contained an unexpected box of yummy chocolate bars! (All right, they were within two days of their 'best-by' date - but who's complaining? Age hardly matters with chocolate, especially dark chocolate which is fine well over a year after its best-by date, and then only begins to lose taste ...) My daughter loves her organic cotton T-shirt, while I am very happy with the various organic cotton bags I ordered. The silicone food-huggers are fun and work fine on some items - but I have the one reservation that they cannot take into account the extent that fruit and vegetables vary in shape and size. So far, I am not getting as much use out of them as I hoped to - but that might change with the seasons. I am looking forward to placing another order when I've spotted enough gaps in my attempts at an environment-friendly lifestyle ...

12 March 2021

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