I have only purchased from them once so my experience is based on that. Straightforward order, quick delivery. No complaints.
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See what reviewers are saying
I frequently visit the Brent Cross store and it is always such a warm welcoming. One lady in particular who’s name I believe is Fatimah always goes above and beyond, such lovely customer service. As... See more
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Company details
Written by the company
Online store for the next generation of ethical brands, looking after tomorrow.
Contact info
Manchester, United Kingdom
- hello@knowtheorigin.com
- knowtheorigin.com
Happy new costumer
I am really happy that I found this webpage with sustainable clothing. The prices are very decent and the shipping was fast and easy.
Speedy delivery and return refund for…
Speedy delivery and return refund for some of my items.
Great minimal package and lovely products
It is a fab company!
It is a fab company with both great customer service and products.
I try to buy as “kind” products as possible and avoid - eg China - like the plague. Normally it’s almost impossible to see where a product is from, but you make it easy.
Ethical and sustainable has to be key.
All good. Ordered a gift card for someone’s birthday, they’ve not spent yet so no feedback there as yet but buying experience was easy, flexible (amount) and good and quick. Looks like some good ethical and sustainable clothing which was of utmost importance. Thank you!
Great purchase experience
Really happy with my purchase, lovely quality items and quick postage.
Excellent products
Excellent products, arrived quickly and in reused & sustainable packaging! Will defiantly order again couldn’t recommend more highly!
Birthday present
I purchased a sweatshirt as a birthday present. Know the Origin was chosen for the product because of its ethics and environmental considerations. Delivery was prompt with good communication, and the item was appreciated by the recipient.
Brilliant service with plastic-free delivery
Brilliant service. Products were dispatched rapidly and blown away by their packaging - no plastic at all and delivered in a reused box from a supplier to save on cardboard usage - and products arrived in perfect condition.
Definitely recommend.
In the interest of full honesty - my wife won a competition for a voucher, so I did not spend anything on this initial order out of my own pocket. Great chance to try out the products risk free, and for just the price of postage.
I ordered a couple of shirts, and t-shirts, and some smaller items. I thought the prices seemed a tad high (well, had I actually been paying them), but turned out the quality reflected the price.
Postage was swift, both the packing and the actual shipping, and everything was nicely wrapped up in recyclable materials. Even the clips to hold the shirt arms in place were metal rather than plastic. Love that little thought.
I wish I could have this store in my town !
Super eco friendly and great product ! The item has been delivered very quickly too.
One of my favourite online shops for clothes and home
Extensive selection of products, excellent service, quick delivery, using biodegradable materials.
Don’t know where my order is and no one…
Don’t know where my order is and no one is returning my emails.
Super speedy service
I ordered from KTO and my order arrived within 24 hours! Super fast delivery and well packaged all with recyclable packaging. Would highly recommend!
As always perfect service from KTO
As always perfect service from KTO. A real dream team operation from start to finish.
Keep going guys!
instead of receiving three items of…
instead of receiving three items of clothing (at over £100) i received 3 bars of chocolate?! when i queried it no one responded to my email until I messaged them on instagram. I was told i would be sent the products immediately but it has been 2 weeks and i still havent received them. I am also not getting a response to any emails, nor have i received a refund. since writing this - i have received all my goods and customer service have been helpful. changing to 3 stars.
The perfect choice of sustenabile products
Really pleased with the service. I highly recommend it.
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