Knock Reviews 212

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, helpful, and kind demeanor, highlighting their professionalism and knowledge. The service is frequently described as outstanding, with many appreciating the smooth, easy, and efficient process, especially for complex transactions like bridge loans. Reviewers also commend the excellent communication and quick response times, noting that questions were answered promptly and thoroughly, making the overall experience stress-free and pleasant. However, some customers also noted issues with communication, experiencing poor responsiveness from loan officers and a lack of continuity when dealing with multiple team members. A few other people also felt that the process involved too many requests for documentation and a lack of clarity regarding who to contact for specific information.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing,... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being attentive, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, seamless, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the team's helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about my Knock Loan experience. The staff that I worked with were so supportive, helpful and most of all kind. The patience they demonstrated when they explained terms... See more

Company replied

Rated 5 out of 5 stars

Everyone was very professional and knew their job well. I never asked a question that was not answered immediately. After this experience I would never think of using anyone else. Everything happe... See more

Company replied

Rated 5 out of 5 stars

An OUTSTANDING experience with KNOCK! Every step of the process was smooth and easy. The information and communication was excellent every step of the way. The ability to use KNOCK as a bridge loan... See more

Company replied

Rated 5 out of 5 stars

The people at Knock are remarkable. They are always accessible, always getting back to me within an hour or less. They were patient with me when answering my inane questions. The conditions of the l... See more

Company replied


Company details

  1. Mortgage Lender

About Knock

Written by the company

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Buy before you sell with our first-of-its-kind Knock Bridge Loan™, enabling you to use the money “tied up” in your current home to purchase your next one!

Buying before selling with the Knock Bridge Loan allows you to pay only one mortgage at a time, skip double moves, and avoid living through showings and repairs. It also means you can maximize the return on your departing property by taking advantage of funds made available to prepare it for sale. Knock partners with real estate agents and lenders to provide you with cash flow, along with more certainty, convenience and competitiveness on your home buying and selling journey.

Founded in 2015, Knock has earned the industry’s trust: an A+ Better Business Bureau rating and relationships with more than 120,000 real estate agents in 75 markets across the US. Knock is backed by leading investors, including Foundry Group, Second Century Ventures, RRE, Greycroft, and Parker89. With a 5-star rating from over 750 reviews, Knock prides itself on building a better bridge between homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

212 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Josh Bennett and Saige Shook with Knock - Excellent!

Josh Bennett and Saige Shook were excellent to work with! They communicated well and executed even better on a tight & moved up timeline faster than orginally planned. We look forward to teaming up with them again soon!

7 May 2025
Unprompted review
Knock logo

Reply from Knock

Hi Grant, thank you for your kind words! We're so glad you had a great experience with Josh and Saige. It was a pleasure collaborating with you, and we truly value your trust in Knock. We're looking forward to the next opportunity to work together.

Rated 5 out of 5 stars

Very Safisfied!

Process was very smooth and the communication on the status of the process was excellent. Would highly recommend Knock

10 May 2025
Unprompted review
Knock logo

Reply from Knock

Hi Todd, thank you so much for taking the time to share your experience. We are thrilled you chose Knock and even happier that you found your dream home!

Rated 5 out of 5 stars

Knock ROCKS!

Customer service, follow up and communication were exemplary! I have been a lender for 40 years. I LOVE the Knock Bridge Loan - Best I have ever seen and whole team is amazing!

23 April 2025
Unprompted review
Knock logo

Reply from Knock

Hi Laura, thank you so much for your kind words! We're thrilled you had such a positive experience with the team. It was a pleasure partnering with you, and we truly appreciate your trust in Knock. We can’t wait for the next opportunity to work together!

Rated 5 out of 5 stars

Trisha, our wonderful Senior Loan Officer from Knock

Trisha - Thank you so very much for all your help on our quest in purchasing our new house - we seriously could not have done it without your support. And I mean it. From the very first phone call I've had with you, you have always been very responsive with all our questions, personable and friendly, and easy to work with every step of the way. And for that, I personally thank you. You can use this as testimony for your next performance review or big promotion; you have certainly earned it! With your support, you not only have helped us, but also helped legitimize Knock into a trusting name for homeowners who are looking for this type of financing options.

As we work with Knock's listing team going forward while we are selling our old home, My wife and I will certainly keep you in the loop and bug you if there's anything we need your expertise on :-) Keep up the good work and thanks again!

1 May 2025
Unprompted review
Knock logo

Reply from Knock

Hi Dennis, thank you for taking the time to write this excellent review! We are so happy to hear you had such a positive experience working with Trisha. We pride ourselves on our customer service, so these kind words mean so much! We’re thrilled you chose to work with us, but nothing makes us happier than you being in your dream home. Congratulations!

Rated 5 out of 5 stars

Excellent process and communication

Excellent process and communication. Extremely communicative with the clients and no one was ever confused. It was a fantastic experience and I look forward to working the team again.

1 May 2025
Unprompted review
Knock logo

Reply from Knock

Hi Christina, thank you so much for your kind words! We're thrilled to hear you had such a positive experience with the team. It was a pleasure partnering with you, and we truly appreciate your trust in Knock. We can’t wait for the next opportunity to work together and continue delivering outstanding results!

Rated 5 out of 5 stars

Working with Tricia and her team at Knock

Working with Tricia and her team at Knock made our transaction incredibly smooth. She was highly professional, always communicated with us, and ensured everything went off without a hitch. I highly recommend Trisha and team Knock!

25 April 2025
Unprompted review
Knock logo

Reply from Knock

Hi Moises, thank you for taking the time to write this spectacular review! We are thrilled to hear you had such a top-notch experience working with Trisha and her team.

Rated 5 out of 5 stars

This company was very thorough and…

This company was very thorough and multiple people were involved in a very positive way. Tammy, Justin, Garret, Linda were each helpful and encouraging in processing and offering personal support without hesitation. Thank you each and every one for making it possible to move into a new home prior to selling my current property.

31 March 2025
Unprompted review
Knock logo

Reply from Knock

Hi Wayne, thank you for taking the time to write this excellent review! We are so happy you had a positive experience working with our team! We pride ourselves on our customer service, so these kind words mean so much. We’re thrilled you chose to work with us, but nothing makes us happier than you being in your dream home. Congratulations!

Rated 5 out of 5 stars

Smooth, fast, and flexible!

Smooth, fast, and flexible! Couldn't be happier with my first experience with Knock!

15 April 2025
Unprompted review
Knock logo

Reply from Knock

Hi Bryan, Thank you so much for taking the time to leave some feedback! We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

It was great partnering with Knock on…

It was great partnering with Knock on this loan with one of my clients. The biggest impact was the communication between all parties throughout the process.

14 April 2025
Unprompted review
Knock logo

Reply from Knock

Hi Chaunci, Thank you so much for your kind words! It was a pleasure partnering with you, and we truly appreciate your trust in Knock. We can’t wait for the next opportunity to work together!

Rated 5 out of 5 stars

Fast and Easy

11 April 2025
Unprompted review
Knock logo

Reply from Knock

Hi Juli, Thank you so much for the kind words. We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

I have used Knock several times helping…

I have used Knock several times helping my clients through the smooth transition of selling and buying. Knock does not disappoint. they perform timely and make it simple for clients to execute the bridge loan. Thanks Again Knock.

7 April 2025
Unprompted review
Knock logo

Reply from Knock

Hi Tim, Thank you so much for your kind words! Partnering with you was a pleasure; we genuinely appreciate your trust in Knock. We can’t wait for the next opportunity to work together and continue delivering outstanding results!

Rated 5 out of 5 stars

We've always had a great experience…

We've always had a great experience with Knock on all of our transactions. Very streamlined process and easy to work with. All our borrowers love them!

3 April 2025
Unprompted review
Knock logo

Reply from Knock

Hi Leslie, thank you so much for taking the time to share your experience! We’re thrilled you chose to partner with Knock, and we look forward to working together again soon!

Rated 5 out of 5 stars

Tremendous Job

The team at Knock, Justin, Tammie and Garett, did a tremendous job working with my borrowers to get them in a position where they didn't have to make a contingent offer so they could get their offer accepted and close on their new purchase. Couldn't be happier!

2 April 2025
Unprompted review
Knock logo

Reply from Knock

Hi Brandon, thank you so much for your kind words! We're thrilled you had a positive experience with Justin, Tammie, and Garett. It was a pleasure partnering with you, and we truly appreciate your trust in Knock. We can’t wait for the next opportunity to work together!

Rated 5 out of 5 stars

My experience was outstanding for many…

My experience was outstanding for many reasons. Josh, my realtor and team Knock provided me with an education on the process and held my hand every step of the way. It was a very smooth experience and learning truly occurred. I was able to buy my dream home soonest. Thanks, team Knock!

26 March 2025
Unprompted review
Knock logo

Reply from Knock

Hi Mathis, Thank you so much for taking the time to share such a wonderful review! We’re thrilled to hear that you had such a positive experience working with Josh and the team. We truly believe in providing exceptional customer service, and your kind words mean the world to us. We hope you're enjoying your new home, and we can’t wait to work with you again in the future!

Rated 5 out of 5 stars

Josh Bennett was terrific

Josh Bennett was terrific! I was shocked at how smoothly this process went, this is the first time I have worked with a bridge loan company and was skeptical of the process. In the end, everything was what they said it would be. Thank you for helping my clients!

26 March 2025
Unprompted review
Knock logo

Reply from Knock

Hi Shana, Thank you so much for taking the time to leave this wonderful review. We are pleased to hear you had a terrific experience working with Josh and delighted you chose to partner with Knock! We look forward to the next opportunity to work together.

Rated 5 out of 5 stars

Everything went smoothly

14 March 2025
Unprompted review
Knock logo

Reply from Knock

Hi Daniel, thank you so much for taking the time to leave some feedback! We are thrilled to have been a part of your homeownership journey.

Rated 5 out of 5 stars

Super easy to work with fast closing…

Super easy to work with fast closing and no issues resulted at all, can’t wait to work in the future.

14 March 2025
Unprompted review
Knock logo

Reply from Knock

Hi Justin, Thank you so much for taking the time to leave some feedback! We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

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