Knock Reviews 212

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, helpful, and kind demeanor, highlighting their professionalism and knowledge. The service is frequently described as outstanding, with many appreciating the smooth, easy, and efficient process, especially for complex transactions like bridge loans. Reviewers also commend the excellent communication and quick response times, noting that questions were answered promptly and thoroughly, making the overall experience stress-free and pleasant. However, some customers also noted issues with communication, experiencing poor responsiveness from loan officers and a lack of continuity when dealing with multiple team members. A few other people also felt that the process involved too many requests for documentation and a lack of clarity regarding who to contact for specific information.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing,... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being attentive, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, seamless, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the team's helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about my Knock Loan experience. The staff that I worked with were so supportive, helpful and most of all kind. The patience they demonstrated when they explained terms... See more

Company replied

Rated 5 out of 5 stars

Everyone was very professional and knew their job well. I never asked a question that was not answered immediately. After this experience I would never think of using anyone else. Everything happe... See more

Company replied

Rated 5 out of 5 stars

An OUTSTANDING experience with KNOCK! Every step of the process was smooth and easy. The information and communication was excellent every step of the way. The ability to use KNOCK as a bridge loan... See more

Company replied

Rated 5 out of 5 stars

The people at Knock are remarkable. They are always accessible, always getting back to me within an hour or less. They were patient with me when answering my inane questions. The conditions of the l... See more

Company replied


Company details

  1. Mortgage Lender

About Knock

Written by the company

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Buy before you sell with our first-of-its-kind Knock Bridge Loan™, enabling you to use the money “tied up” in your current home to purchase your next one!

Buying before selling with the Knock Bridge Loan allows you to pay only one mortgage at a time, skip double moves, and avoid living through showings and repairs. It also means you can maximize the return on your departing property by taking advantage of funds made available to prepare it for sale. Knock partners with real estate agents and lenders to provide you with cash flow, along with more certainty, convenience and competitiveness on your home buying and selling journey.

Founded in 2015, Knock has earned the industry’s trust: an A+ Better Business Bureau rating and relationships with more than 120,000 real estate agents in 75 markets across the US. Knock is backed by leading investors, including Foundry Group, Second Century Ventures, RRE, Greycroft, and Parker89. With a 5-star rating from over 750 reviews, Knock prides itself on building a better bridge between homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

212 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Too many people asking for information

Too many people asking for information. When I was questioned about my flood insurance I suggested they call the insurance broker I used to get it and even provided the phone number. In a couple of days someone called in a panic and said they couldn't get the flood insurance information. I asked if they called my insurance broker and they didn't know the answer but wanted me to solve the problem. I called the insurance broker and had the information immediately. When I asked the broker's office if someone from Knock had called to get this information they said no. This delayed my closing unnecessarily. I had to spend way too much time gathering information daily. Ask for what you need up front and let me deal with one person, not different members of a team.

18 August 2025
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Reply from Knock

Hi Kathy, Thank you for sharing your feedback — we truly value hearing from our customers. A member of our team has reached out to you directly to discuss this further.

Rated 5 out of 5 stars

Helpful advice from your staff.

Helpful advice from your staff.

11 September 2025
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Reply from Knock

Hi Henry, thank you for your kind words and for taking the time to leave a review. We hope you're enjoying your beautiful new home!

Rated 5 out of 5 stars

Excellent experience

Our bridge loan process with Knock was streamlined. They explained everything well, were easy to reach and communicate with during the process, and worked quickly!

6 August 2025
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Reply from Knock

Hello, thanks so much for your feedback! We're glad to hear the process was smooth and that our team was helpful and responsive. Enjoy your new home!

Rated 5 out of 5 stars

Knock was a responsible way to make our home happen.

Knock was an important link to our home ownership. It was a clear, logical and responsible choice for us. The process was straightforward and appropriately easy to initiate, manage and finally, to complete and pay-off. This was not a scam product, but a fiscally responsible solution for our transaction.

8 September 2025
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Reply from Knock

Hi Nancy, We are thrilled you chose to partner with us. Thank you so much for taking the time to share your experience with us. Enjoy your beautiful new home!

Rated 5 out of 5 stars

The Bridge Loan was approved so…

The Bridge Loan was approved so quickly, which was used for the down payment on our new house in order for us to purchase the new house right away. Otherwise, we would have had to attempt to buy our new house on the contingency that we could sell our old house, and a lot of sellers don't want to deal with contingency loans.

4 June 2025
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Reply from Knock

Hi Maureen, First, congratulations on finding your dream home! Second, thank you so much for leaving this feedback. Thanks for choosing Knock. We’re so happy we got to be part of your homeownership journey.

Rated 4 out of 5 stars

I dont believe communication is a good…

I dont believe communication is a good as it could & should be. Really nice staff

9 June 2025
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Reply from Knock

Hello, we appreciate your review. Thank you for choosing Knock. We hold all feedback in high regard and appreciate your input.

Rated 5 out of 5 stars

An OUTSTANDING experience with KNOCK!

An OUTSTANDING experience with KNOCK!
Every step of the process was smooth and easy. The information and communication was excellent every step of the way. The ability to use KNOCK as a bridge loan allowed us to sanely lock in a new house purchase and then to get the old house sold, all sensible and worry free.

18 June 2025
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Reply from Knock

Hi Gary, thank you for taking the time to write this excellent review! We are so happy to hear you had such a positive experience working with our team! We hope you enjoy your new home.

Rated 4 out of 5 stars

Too expensive

Too expensive! Continued bothering me with sign this, sign that...but you got the job done

8 July 2025
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Reply from Knock

Hi Guy, thank you for taking the time to write this review. Thank you for using Knock, and we truly value every bit of feedback we get!

Rated 5 out of 5 stars

A Knock loan allowed our busy family to…

A Knock loan allowed our busy family to make an offer on the house we wanted before selling our then current home, move on our own timeline, and wait for the best offer on our former home. The Knock process was easy, quick and the communication and service was great! The process was seemless beginning to end. We had our approval and made an offer that was accepted quickly. I am so grateful there is a loan option like Knock to be a solution for busy people to buy and sell a home with less stress. Once we werer fully moved out of our old house and showings could happen any time with an immaculate house, we were under contract within a few weeks. Next time we want to buy a new home, Knock will be the first thing we do so we don't have to deal with the stress of multiple showings while still living in our home with kids and pets.

25 July 2025
Unprompted review
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Reply from Knock

Hi Angela, thank you for taking the time to write this excellent review! We are delighted to hear that you had such a positive experience working with our team! We pride ourselves on our customer service, so these kind words mean so much! We hope you enjoy your new home and are looking forward to working with you again in the future!

Rated 5 out of 5 stars

The Knock program is a gamechanger in…

The Knock program is a gamechanger in an ever changing real estate market. Their seamless process allowed our Client to purchase a home that would never have allowed a contingency contract.

11 June 2025
Unprompted review
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Reply from Knock

Hi Jim, thank you for this great review. We're so happy we could collaborate with you to make homeownership happen for your client. Thanks for being a great partner, and we look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Transparent

Knock did an excellent job providing my client a bridge loan.

9 June 2025
Unprompted review
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Reply from Knock

Hi Billy, Thank you so much for this wonderful review. We're excited that you chose to partner with Knock and look forward to collaborating again in the future!

Rated 5 out of 5 stars

A quick resolution for our buyers.

Your company was amazing and helped our seller / buyer move forward with their purchase when their contract fell apart on their sale. Thank you for taking care of them so quickly.

6 June 2025
Unprompted review
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Reply from Knock

Hi Marc and Diane, Thank you so much for taking the time to leave some feedback! We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Excellent Communication

Excellent communication

6 June 2025
Unprompted review
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Reply from Knock

Hi, thank you for these kind words, and look forward to working with you again!

Rated 5 out of 5 stars

Everyone was helpful

Everyone was helpful, very nice, answered all our questions and made the transaction possible after another company dropped ball.

29 May 2025
Unprompted review
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Reply from Knock

Hi Raelynn, thank you so much for your kind words. We truly appreciate you taking the time to share this wonderful review!

Rated 4 out of 5 stars

Paperwork all flowed very smoothly

Paperwork all flowed very smoothly. Only negative is that it was not disclosed until the buyers were well into the process that a private investor was involved and if the home is not sold within 90 days, a massive price reduction was requested on their part. Not cool!

29 May 2025
Unprompted review
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Reply from Knock

Hi Sandra, We appreciate you taking the time to share your experience. Thank you for your review! We always strive to provide the best service possible, so your feedback is truly valuable. We hope to have the opportunity to partner with you again!

Rated 5 out of 5 stars

Let 'em take a weight off your shoulders!



I'm writing to express my sincere gratitude for the prompt and incredibly helpful service I received from Knock Lending while securing my recent bridge loan. I want everyone who reads this to understand how their efficiency can make a significant difference during what can be an unnerving and stressful time.

I was particularly impressed with the included features, especially the ability to have my mortgage payments covered while I await the sale of my previous home. This feature provided immense peace of mind and greatly alleviated financial pressure.
Like me I'm sure you will love the exceptional support and valuable services. I truly appreciated everything they did to make this transition smoother and I bet you will too! I'll stake my reputation on it ! 😉

29 May 2025
Unprompted review
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Reply from Knock

Hi Merle, Thank you for taking the time to write such a thoughtful review! We're so glad to hear you had a great experience working with our team and enjoyed our program's features. Providing outstanding customer service is something we truly value, so your kind words mean a lot to us.
Wishing you all the best in your new home—we hope to work with you again in the future!

Rated 5 out of 5 stars

Great People, Partners, and Experience!

We are a lender that partners with Knock and our assigned account executive, Demo, Customer Specialist, Rachel Avila, and loan officer, Trisha Schmidt, are the best. We are so thankful for them, their services, and product offerings. Being able to utilize them and their company for our clients is a blessing and always the smoothest transaction. Thank you all!

27 May 2025
Unprompted review
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Reply from Knock

Hi Alyssa, Thank you for your kind words! We're so glad to hear you had a great experience with Trisha and the team. Partnering with you was a true pleasure, and we deeply appreciate your trust in Knock.
We look forward to the next opportunity to collaborate and keep driving exceptional results together!

Rated 5 out of 5 stars

Great communication!

Great communication!

I had a wonderful experience with Knock helping us move from our home into a new one. They sent us a personalized video that went over our specific information and plan, and answered any questions I had very quickly. The cost of using this service was fair, I would definitely recommend this for anyone who doesn't want to worry about lining up the sale of their current home when purchasing a new one.

21 February 2025
Unprompted review
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Reply from Knock

Hi Rich, thank you for taking the time to write this excellent review! We are so happy you had such a positive experience working with our team. We are thrilled you chose to partner with us, and we’re even happier that you found your dream home!

Rated 5 out of 5 stars

A Great Team at Knock

Josh and Garett were so easy to deal with, were proactive in getting our paperwork ready, and very dynamic in adjusting schedules to match our other lender’s needs. Highly recommended!

20 May 2025
Unprompted review
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Reply from Knock

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with Josh and Garett. We’re so happy we got to be part of your journey.

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