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K J Smith Solicitors Reviews 

185
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their empathetic, supportive, and professional approach, making complex situations more manageable. Many people highlight the excellent service, noting the clear advice, efficient handling of cases, and the feeling of being heard and understood. Reviewers appreciate the prompt communication and responsiveness, which contributes to a smooth and reassuring overall process. However, some customers also noted issues with initial screening and communication, leading to delays or a lack of specific advice. These individuals experienced frustration when requests were ignored or when they received generic responses instead of tailored guidance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, empathy, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, knowledge,... See more

Customer service

Users describe positive interactions with customer service, highlighting the clear explanations and support... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really great consultation call with Amber at KJ Smith Solicitors. She actually listened to what I was saying and seemed genuinely interested, which made such a difference. She explained all... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank Kate Evans (Oxford office) enough for all her help during my divorce settlement. She’s been supportive, approachable, and always kept me up to date with what was happening. Know... See more

Company replied

Rated 5 out of 5 stars

I've met with a few solicitors over the past 2 years and the people I've have the privilege to deal with at K J Solicitors have been so wonderful! They show that they truly care about your situation a... See more

Company replied

Rated 5 out of 5 stars

My solicitor Sofie Corbin is head of the Oxford office at K J Smith. Sofie and her team with all of their years of experience and knowledge have been amazing at progressing what can only be descri... See more

Company replied


Company details

  1. Divorce Lawyer

Written by the company

K J Smith Solicitors are specialist family and divorce solicitors who can provide you with support and guidance for issues involving; Divorce and Family Law, Wills, Trusts and Probate, Powers of Attorney and Deputyship Applications. We provide expert advice within an ecosystem of care. Divorce can be stressful and we are here to make things easier, we specialise in family breakdown and bereavement. Through understanding and prompt action, our family solicitors aim to provide practical solutions to help you resolve any family matters as quickly and as amicably as possible.


Contact info

Free 45 minute consultation

A no obligation appointment with an expert family solicitor.

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(185)

87 reviews in the last 12 months

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Rated 1 out of 5 stars

I do not recommend.

I used these solicitors in 2019/2020 for family law as they were my local law firm in Woodley, after 3 changes of solicitor appointed to me the 2nd one was actually working against me instead of for me and charging me £200 per email for no action taken, however I was too far into the process to face changing firms and being exhausted I had to see it through. I wouldn't use them again after my personal experience. Very unorganised and didn't feel supported in my divorce.

16 March 2022
Unprompted review
Rated 5 out of 5 stars

KJ Smith Solicitors- a Professional law company

I came across with Mrs barrister Laura Gusatu, in her quality of associate to KJ Smith Solicitors and I was impressed by her attitude at most higher professional standards. Mrs Laura gave me a legal advice related to my query. Not on the least, she was empathetic, showing her respect for a regular customer like me, and consideration for me as a human being.
Therefore, I highly recommend this solicitor company and special I recommend Mrs barrister Laura Gusatu.

18 September 2021
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Thank you for these kind words, Laura puts empathy and integrity into action with all of her clients and endeavors to reach the best outcome possible. Thank you for taking the time to leave this thoughtful feedback and for choosing K J Smith Solicitors.

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