Didn't get an Boarding Pass unless it is less then 12 hours before the flight. Tried to reach kissandfly the whole day without success. Thanks god I found Mariia Ivasiuk who supported me very professi... See more
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Review summary
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On 3. March Airline has cancelled a flight, which should be end of May. Kiss&Fly was not aware about it. On 3. April I let to open a ticket for the flight replacement. Several reminders, messages and... See more
Company replied
Review for KissandFly Booking and paying for a Lufthansa flight through KissandFly was very frustrating. The ticket download did not work, the reference numbers provided were not usable with Luftha... See more
Company replied
Today I booked a ticket and had some issue with the PNR code. The ticked was issued in less than 1h. I wrote an email to the customer service explaing my problem and less then 30 min I got an answer.... See more
Company replied
Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Nataliia Chykulaieva help me a lot…
Nataliia Chykulaieva help me a lot assisting me recovering my email for the flights
30 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Federico Espinasse,
Thank you very much for your review!
We are delighted to hear that Nataliia Chykulaieva was able to assist you with recovering access to your flight information and provide the support you needed. We will be sure to share your kind words with her.
We are happy that we could leave you satisfied with our service. If you need any assistance in the future, we will be more than happy to help with your next bookings and travel plans.
No usabel PNR provided after booking of a flight !?!
After booking of a flight I did NOT receive all necessary booking details (e.g. usabel PNR)!
PS/Update: AFTER this feedback and further phone calls I finally received an email description how to get the official PNR … At least this way of feedback helps 😉
24 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Ingo Wiehe,
Thank you for sharing your feedback. We are sorry to hear about your experience.
After carefully reviewing your booking, we can confirm that the airline booking reference (PNR) was sent to the email address associated with your reservation. We have also verified that the PNR is valid, your booking opens successfully on the airline's website, and the reservation remains active and ready for use.
As customer satisfaction is extremely important to us, we would be very grateful if you could take a moment to reconsider and update your review and rating following our additional verification and clarification of the situation.
Very good support
Very good support, very friendly service. I was more than surprised to get helped so quickly and competent.
26 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Nastasja Schunk,
Thank you very much for your wonderful review!
We are delighted to hear that our support team was able to assist you quickly and professionally. Providing friendly, efficient, and competent service is exactly what we strive for, so your kind words mean a lot to us.
It was our pleasure to help you, and we truly appreciate your trust. Should you need any assistance with future bookings or have any questions, please do not hesitate to contact us. We will be more than happy to help.
We look forward to assisting you again soon!
Poor customer service
Poor customer service!
Unwilling to help. Standardised answers that do not solve a problem. The airlines customer care had to step in.
25 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience with our customer service left you with such a negative impression.
We would very much like to investigate the situation further and better understand what happened in your case.
Could you please provide us with your booking number, the phone number used during the reservation, and the email address associated with the booking? Once we receive these details, we will carefully review your case, investigate the circumstances, and provide you with a detailed explanation.
We look forward to hearing from you.
Reply from Kissandfly.de
Dear Ana,
Thank you for your review! We are very pleased to hear that your issue was resolved quickly and that you were satisfied with the assistance provided.
Your feedback means a lot to us. If you ever need any further help, please do not hesitate to contact us — we will be happy to assist you with any future bookings and travel plans.
Horrible Scam
Original Message: Horrible. Wow - now I understand the value of Trustpilot. Painful experience. I booked a flight for 27.May from Nizza to London 7.20 for 343 eur with British Airways and I can't explain how, but I had a mixup with the surname. I realized the mistake of the wrong surname immediately and called the company and asked for changing the name. They declined. They asked me to cancel the booking and book again. I booked the exact same flight 27. May Nizza to London 7.20 for 320 eur this time. I asked kindly for having some mercy (which usually is possible with any airline) but what we got was the answer that the flight can not be canceled because of British Airways. "Gemäß den Bestimmungen der Fluggesellschaft sind Ihre Tickets nicht erstattungsfähig."
I called British Airways and they told me, within 24 hours after booking this should not make any problems especially as I reported it immediately and it is only because of a wrong name and we booked the exact same flight again! It has to do with the agencies rules - in that case Kiss and Fly.
So either they straight forward lied to me or simply did not do their job to report the mistake immediately like I did. Unfortunately, British Airways wanted to help, but I was not permitted to intervene for this ticketbooking even if it was my flights.
Not we lose 700 eur for nothing. We need to change the date of the second booking and we might have the same problem. One way to make money. Better way to make money is simply doing a good service and people come back. I paid now this flight out of my pocket for my boss otherwise I risk my position. I just wanted to book a good flight for him. Honestly, I live almost one month with that money. Shame on you.
Update after reply from Kiss and Fly:
Please check your call log and the recording of this call. Again, this is a poor response. I immediately called and reported the surname mistake and specifically asked what and how to do it and your staff specicially told me that if it is the wrong surname it can not be changed and that I please should cancel this flight and state the reason of cancellation in the message field. Which I did! WHY did nobody respond to the canellation text if surname change would have been possible and cancellation would have ben unnecessary. That makes no sense at all. No customer invents such a process by themselves. Plus earlier in the message you write "At the time of your contact, although the ticket had not yet been fully issued, it had already reached the final stages of the issuance process. Unfortunately, at that stage it was no longer possible for us to modify the passenger details before ticket issuance was completed." This is a perfect contradiction in one message. Did I contact you or not about a name change??? Get your answers straight. How can a customer know about your internal process rules. This is not the customers jobs to know or double check or ask another time after the ticket was issued and then again after cancellation refund was declined. That has zero logic. Fact - there was an error reported immediately and your company simply reacted like gangsters and went down the easy path and just cashed the money instead of doing the right thing. I had another request on another flight to change the route and date and I did not get any answer for days. We are all betting that your company will find a way to take that money too...
Also it is not about fare rules or what kind of ticket it was. It was an error that was immediately reported after booking. British Airways confirmed that this should be absolutely in the green zone of possibility in ANY Airline. Check your info thoroughly before making false statements - again! Being wrong is one thing. Putting the blame on your customer, who actually reacted to a mistake correctly or on airline rules is another. I book a lot of flights a year for companies, and never have a had such a low treatment. It is not the Airline that has strickt rules and fares, it is your company that does not act on what is possible. Period.
Additional info: Plus - and that is a bummer. I received a flight reminder for another customer, including revealing his email, credit card number and his birthdate. How much more proof do they need, that they make a lot of really bad mistakes...
20 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Nesrin Herrmann,
Thank you for taking the time to share your feedback. First of all, we would like to sincerely apologize for the frustration and disappointment this situation has caused you. We fully understand how upsetting it can be to discover an error in a booking, especially when travel plans are time-sensitive and additional expenses are involved.
After carefully reviewing the information related to your booking, we would like to clarify several important points. At the time of your contact, although the ticket had not yet been fully issued, it had already reached the final stages of the issuance process. Unfortunately, at that stage it was no longer possible for us to modify the passenger details before ticket issuance was completed.
We completely understand your emotions regarding this situation. However, after the ticket was issued, we do not see any request submitted to us for a name correction. Instead, a new booking was created. Had a name-change request been submitted, we would have done everything possible to check whether a correction could be processed in accordance with the airline’s fare rules and technical possibilities available for that ticket.
We have also sent a screenshot to your email address showing the fare conditions that were displayed before the purchase was completed. According to the fare rules applicable to this ticket, the booking is non-refundable. As an agency, we are required to follow the fare conditions established by the airline and unfortunately cannot override them.
We would also like to note that procedures and conditions may differ between tickets purchased directly from an airline and those purchased through a travel agency, as different fare products and servicing conditions may apply.
We are truly sorry that this experience has left you with such a negative impression. We can see that you currently have an active request for a date change. We have already forwarded an urgent request to the responsible department for priority review, and we kindly ask you to await further updates via email. Our team will contact you as soon as we receive additional information regarding your request.
UPD 27/05
Dear Nesrin Herrmann,
After reviewing your booking, we can see that you submitted requests to change the travel date and departure location. Based on the availability at the time, our team offered the best available alternative itinerary, including a connection in Stockholm. Both requests were later closed because the payment deadline expired before confirmation was received.
We would also like to clarify that, according to British Airways policy, a full surname replacement is not permitted, as airline tickets are non-transferable. Unfortunately, these rules are established by the airline and cannot be overridden by our agency.
Regarding the cancellation request, as previously explained, cancellation before ticket issuance cannot always be guaranteed. In some cases, the booking may already be in the final stages of ticket issuance and the process can no longer be interrupted.
According to the booking details available to us, the ticket was issued under a non-refundable fare. The fare conditions associated with the ticket were displayed during the booking process and formed part of the booking information available before purchase.
Flight was canceled from the airline
Flight was canceled from the airline.
Through the contact with Kate Miller from KaF/TTN, I was able to apply for full refund. Excellent support.
21 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Ali Falah,
Thank you very much for your review!
We are delighted to hear that, despite the flight cancellation, Kate Miller was able to assist you throughout the refund process and provide the support you needed. We understand how stressful unexpected travel disruptions can be, so it is especially rewarding to know that our assistance helped make the situation easier for you.
Your kind words will certainly be shared with Kate, who will be thrilled to know that her efforts made a positive difference.
Thank you for choosing us. Should you need any assistance with future bookings or travel plans, please do not hesitate to contact us.
Perfect service even by night
It was great to receive a very quick response. My request was taken seriously and my wish was fulfilled to my satisfaction. Thank you very much!
21 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Maja Schneider,
Thank you very much for your wonderful review and kind words!
We are delighted to hear that you received a quick response and that your request was handled with the attention it deserved. Knowing that we were able to meet your expectations and resolve the matter to your satisfaction means a great deal to us.
Thank you for your trust in our service. Should you need any assistance in the future, please do not hesitate to contact us — we will be more than happy to help with your future bookings and travel plans.
Felix Turner was the greatest and…
Felix Turner was the greatest and quicker customer support many thanks!
20 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Hande,
Thank you so much for your review!
We are delighted to hear that you were satisfied with the support you received. Your kind words about Felix Turner mean a lot to us, and we will be sure to share your feedback with him.
We are happy that we could assist you quickly and leave you with a positive experience. Should you need any help in the future — we will be more than happy to assist with your future bookings.
Helpfull and professional
Miss Andriiana López was really helpfull with my issues I had and we got the problem solved. Thanks for your time.
19 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Ella,
Thank you so much for taking the time to share your positive feedback with us!
We are delighted to hear that Andriiana López was able to assist you professionally and help resolve the issue you experienced. We will be sure to pass along your kind words to her — recognition like yours is truly appreciated and serves as great motivation for our team.
Providing reliable support and ensuring our customers feel informed and cared for throughout their journey is always our goal, so it is wonderful to know that we were able to leave you satisfied with the outcome.
Thank you once again for your trust and for choosing our services. Should you require any assistance with future bookings or travel arrangements, please do not hesitate to contact us. We will be more than happy to help and support you every step of the way.
We look forward to assisting you again in the future!
All fine
It’s a standard platform that offers cheap flights. You need to know how to handle such websites and all is fine. You can decline all offered services if you don’t want to pay for them.
17 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Dejan,
Thank you very much for your positive review and for sharing your experience with our platform.
We are happy to hear that you were satisfied with the booking process and found good flight offers through our service. We also appreciate your remark regarding additional services — we always aim to provide customers with flexible options so everyone can choose the services that best suit their travel needs and preferences.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
Thank you once again for choosing our service. We hope to assist you again with your future trips and bookings!
The worst experience
The worst experience. I paid for a ticket with a"showcase" low price, after a couple of hours they canceled the process claiming ticket non availability and they left me struggling for a refund which will take an unknown time period!! Customer service is ineffective. Never never again!! Why you promote tickets and prices you can not meet? Why the refund does not take place immediately as the paymentt????
7 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Spyridon,
Thank you for sharing your feedback with us. We are sorry that you were left with a negative impression of our service.
Please know that every customer and every case is very important to us. In order for us to carefully investigate the situation and help resolve it, we kindly ask you to provide us with your booking number, the phone number used during the reservation, and the email address linked to the booking.
Once we receive this information, we will be able to identify your reservation, review all the details of your case, and provide you with a full clarification regarding the situation.
We look forward to your reply and will be happy to assist you further.
Reply from Kissandfly.de
Dear Aeishwarya Amar Chaudhari,
Thank you very much for your great review and for sharing your feedback with us!
We are happy to hear that your overall experience was positive. We also truly appreciate your suggestion regarding the English language option.
Please note that our customer support team is available 24/7 both by phone and via chat, and we are always happy to assist customers in English as well. Most likely, the communication was conducted in German because this was the language selected during your booking process.
Your feedback is very valuable to us and helps us continue improving our service for international travelers.
We look forward to assisting you again in the future!
Thank you
I had an outstanding experience with Kiss and Fly, and I especially want to highlight the exceptional service provided by Mariia Ivasiuk.
From the very beginning, Mariia was incredibly professional, friendly, and attentive. She handled my request with great care and efficiency, making the entire process smooth and stress-free. What truly stood out was her willingness to go the extra mile to ensure everything was perfectly arranged and clearly communicated.
Her positive attitude and dedication to customer satisfaction made a real difference. It’s rare to encounter such a high level of service, and Mariia is a true asset to the Kiss and Fly team.
Thank you for the excellent support — I will definitely use your service again and highly recommend it to others!
2 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Isipisi Leamon Squeezi,
Thank you so much for your wonderful feedback!
We are truly delighted to hear about your outstanding experience with our service, and we sincerely appreciate you taking the time to share such kind words.
It means a great deal to us that our colleague Mariia Ivasiuk was able to support you in a professional, attentive, and caring manner. We are especially proud to hear that she made your experience smooth, stress-free, and exceeded your expectations by going the extra mile to ensure everything was clearly arranged and communicated.
Your recognition of her dedication and positive attitude is incredibly valuable. We will make sure to pass on your kind words to Mariia, as feedback like yours is the greatest motivation for our team.
We are also very grateful for your trust in our service and for your recommendation. It is a pleasure to know that you would choose us again in the future.
Thank you once again for your warm review — we truly appreciate it!
Never again!
I’ve never had such a bad experience with a travel agent.
Not only did they give me incorrect fare information, but they didn’t even notice my flight time change until I brought it to Kiss&Fly’s attention. Luckily, I still have the Qatar app and saw that my return flight was listed for a different date. Luckily, I contacted Kiss&Fly; otherwise, I probably would have been left there without a confirmed return flight. The processing time takes forever, and you’re always fobbed off with some generic responses. The staff there work strictly by script. Never again with Kiss&Fly.
Update:
I would like to update my review after Kiss & Fly’s response.
I was never notified about any schedule change. I only discovered it myself in the Qatar Airways app and had to contact the travel agent — not the other way around.
My flight was moved from May 2 to May 3, while I actually needed to travel on May 1. This is a significant change, and I should have been informed well in advance.
Saying an updated ticket was issued “23 hours before departure” is not acceptable. Changes like this require proper, timely communication.
Overall, this response feels like a “sorry, not sorry” rather than real accountability.
1 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Ngoc Quynh Hoang,
Thank you for sharing your feedback with us. First and foremost, please accept our sincere apologies that your experience did not meet your expectations. We truly value you as our customer, and we are sorry to hear that your interaction with us left such an impression.
We have carefully reviewed your booking in detail. Due to the cancellation of your original flight, an alternative option for May 3rd was offered. As this option did not suit your plans, you suggested a preferred alternative flight on May 1st. Upon receiving your request, we promptly checked this option, issued the updated booking, and reissued your tickets for your desired date. The updated tickets, including all relevant travel details, were successfully sent to you 23 hours prior to your departure.
We are also very sorry to learn that you felt the processing time was too long and that our responses seemed generic. Please be assured that our team does not aim to rely on scripted replies — every case is reviewed individually, and we always strive to provide accurate and helpful information as quickly as possible. However, in some situations, especially those involving airline schedule changes, additional time may be required to verify all available options and ensure the best possible solution for our customers.
Your feedback is extremely important to us, as it helps us improve both the speed and the quality of our service.
If you feel comfortable doing so, we would greatly appreciate it if you could take a moment to revisit and possibly update your review and rating, considering the clarification of your case.
Thank you once again for your time and feedback. We remain at your disposal and hope to have the opportunity to provide you with a smoother experience in the future.
UPD 04/05
Dear Ngoc Quynh Hoang,
Thank you for your updated review and for taking the time to share your concerns again.
First of all, we would like to sincerely apologize for the inconvenience and frustration this situation has caused you. We truly regret that your experience did not meet your expectations and that it left you with a negative impression of our service.
We have carefully rechecked all information related to your booking once more. According to our system, the notification about the schedule change was sent to you on March 30, which is well in advance of your departure date. A confirmation of this notification was also sent to your email address at that time.
Additionally, we can see in our system that your ticket was successfully reissued to the requested flight and the updated itinerary was sent to you accordingly.
From our side, all processes related to your booking were handled correctly and within the required timelines, including communication and ticket reissuance.
We are truly sorry again that this situation has led to dissatisfaction and we understand your concerns. Your feedback is very important to us, and we always aim to ensure clear communication and proper service in every case.
We would also greatly appreciate it if, after reviewing the full information, you could consider updating your review.
Please be aware of SCAM!
I bought the ticket on kissandfly.de and they send me the confirmation of ticket without 13-digit number. When i check the ticket on official airline website, it is showing cancelled. I contacted kissandfly support for explanation, they denying that and saying my ticket is valid. But airline exactly said my ticket is refused as i checked several times. THey are keeping me wait while ticket prices are getting higher.
29 April 2026
Unprompted review
Reply from Kissandfly.de
Dear Muhammadjon Yakhyoev,
We sincerely apologize for the concern and inconvenience caused by this situation.
Yesterday, immediately after receiving your request, we checked the information and identified an issue with your ticket. Unfortunately, a technical problem occurred, which affected the ticket status.
However, please note that we acted without delay and issued a new ticket for you. The new ticket has already been sent to your email address and is valid for travel.
We understand how stressful such a situation can be, especially when ticket prices are increasing, and we are truly sorry for the inconvenience. We would be grateful if you could find a moment to update your review and rating based on the resolution provided.
Flight changes and cancellations - difficult to manage at Kuss&Fly
On 3. March Airline has cancelled a flight, which should be end of May. Kiss&Fly was not aware about it. On 3. April I let to open a ticket for the flight replacement. Several reminders, messages and calls were done - no result. First after the increasing pressure with an ultimative request, the replacement flight was confirmed on 28. April within one day. Such working mode is absolutely not appropriate to me.
Two stars instead of one, because of finally resolved issue.
28 April 2026
Unprompted review
Reply from Kissandfly.de
Dear Evgeny Dikikh,
Thank you for sharing your feedback.
We sincerely regret that the process of handling the airline schedule change took longer than expected and caused you additional stress. We understand that in such situations customers need clear updates, timely action, and confidence that their request is being properly monitored.
We are glad that the replacement flight has now been confirmed, but we also understand that the overall experience did not meet your expectations. Your comments regarding the communication and processing time are important to us, and we will review this case internally to understand where the handling could have been improved.
Thank you for acknowledging that the issue was finally resolved. We appreciate your patience and the opportunity to improve our service based on your experience.
Great offers and professional experience
I found a very good offer to travel to the Easter Island and thought that I would try it, even after having read the bad reviews. Everything went perfectly fine, I got my ticket after a few minutes. I had some issues with adding it to my Latam Airlines Travel list but I‘m 99% sure that that was due to issues on the Latam side. I reached out to kissandfly and got a very quick and detailed response from Nataliia Chykulaieva on how to proceed (after only a few minutes). I tried again and then it worked. The flights are in a few weeks but I‘m optimistic that all will go well. Can recommend for now! All seemed very professional.
21 April 2026
Unprompted review
Reply from Kissandfly.de
Dear Stefanie,
Thank you very much for your detailed and thoughtful feedback.
We are truly pleased to know that you found a good travel offer and that your booking experience went smoothly. It is especially valuable for us to hear that, despite your initial concerns, you received your ticket promptly and that our support team was able to assist you quickly and professionally.
We are also very grateful for your kind words about Nataliia Chykulaieva. We will gladly pass your appreciation on to her. It is always encouraging for our team to know that their prompt and detailed assistance made a positive difference.
Thank you again for your trust and recommendation. We sincerely hope that your upcoming trip goes perfectly and brings you only positive impressions.
Do not engage with Kiss&Fly
We bought two tickets with FlyBondi through Kiss&Fly. Unfortunately, the flights were cancelled and we were offered full refund within 5-10 working days. More than a month has now passed and we have not even received a commitment from them to refund our payment. We have tried to contact both parties several times only to receive the same answers - FlyBondi points towards Kiss&Fly and vise versa. End game – we have paid for a return flight that was cancelled and cannot evet get an assurance that we will be refunded – although this was promised with 1 – 2 weeks.
There is only one conclusion – buying tickets with FlyBondi and using Kiss&Fly as the broker is KISS YOUR MONEY GOODBYE.
12 March 2026
Unprompted review
Reply from Kissandfly.de
Dear Gitte,
In order for us to review your case in detail and check the current status of your refund request, kindly provide your booking reference number or the purchaser’s email address used when the order was created.
Once we receive this information, we will verify the details in our system and provide you with feedback accordingly.
This is a big Thank You to Kate Miller
This is a big Thank You to Kate Miller, who assissted me with my questions to my flight booking. It’s the first time for me to book tickets for a flight with Air Cairo. After I booked tickets on Kiss&Fly and made payment, I received just a confirmation from Kiss&Fly. There were no numbers for e-ticket or airline reseravtion id. After a couple of emails Kate checked and clarified the matter and explained that my offer stipulates receipt of Air Cairo booking number only a week before the flight. The communication was fast, up to the point and with clear information. Many thanls!
14 April 2026
Unprompted review
Reply from Kissandfly.de
Dear Marcin,
Thank you very much for your kind words and for taking the time to share your experience.
We are truly pleased to know that Kate Miller was able to assist you promptly and clearly with your questions regarding your Air Cairo booking. We fully understand that, especially when booking with an airline for the first time, the absence of the e-ticket or airline reservation number right away may cause concern. Therefore, we are glad that the situation was clarified for you and that the communication was helpful, clear, and timely.
Your feedback is highly appreciated and will be shared with Kate as well. It is always very encouraging for our team to know that their work made a positive difference.
Thank you once again for choosing Kiss&Fly. We will be happy to assist you in the future as well.
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