Didn't get an Boarding Pass unless it is less then 12 hours before the flight. Tried to reach kissandfly the whole day without success. Thanks god I found Mariia Ivasiuk who supported me very professi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On 3. March Airline has cancelled a flight, which should be end of May. Kiss&Fly was not aware about it. On 3. April I let to open a ticket for the flight replacement. Several reminders, messages and... See more
Company replied
Review for KissandFly Booking and paying for a Lufthansa flight through KissandFly was very frustrating. The ticket download did not work, the reference numbers provided were not usable with Luftha... See more
Company replied
Today I booked a ticket and had some issue with the PNR code. The ticked was issued in less than 1h. I wrote an email to the customer service explaing my problem and less then 30 min I got an answer.... See more
Company replied
Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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BE WARNED! NEVER BOOK WITH KISS & FLY
DO NOT EVER BOOK A FLIGHT WITH THESE GUYS!!!!!!!!!!!!!!!!!!!!!!!!!! I have been trying to get them to change the timing on my return flight. i have sent over 20 messages. they do not respond on act on the request. i am soo frustrated. I need this resolved
23 July 2026
Unprompted review
Reply from Kissandfly.de
Dear Susan Mbatia,
We are very sorry for the frustration and inconvenience caused by the delay in handling your request.
We have escalated your flight change request to the relevant team for urgent review and processing. Please wait for an update, which will be sent to the email address associated with your booking as soon as further information is available.
Thank you for your patience.
they don’t give the airline PNR
they don’t give the airline PNR. Don’t book
28 July 2026
Unprompted review
Reply from Kissandfly.de
Dear Rob,
We would like to review your case in detail. Could you please provide your booking reference, along with the email address or phone number used during the booking process?
We look forward to your reply.
no reason to criticize anything
Booking the flight worked perfectly for me (via Skyscanner). The invoice was correctly issued to the requested company and included with the confirmation. Every email lists the phone number and email address for contacting customer service. I was able to transfer the booking to my Lufthansa app without any issues. And finally, the price was significantly lower than if I had booked directly with Lufthansa.
26 July 2026
Unprompted review
Reply from Kissandfly.de
Dear S. K.,
Thank you very much for taking the time to share your experience.
We are delighted to hear that your booking process went smoothly and that you were able to transfer your reservation to the Lufthansa app without any issues. It is also great to know that your invoice was issued correctly and that you found our pricing competitive.
Your feedback means a great deal to us, and we truly appreciate your trust. We look forward to assisting you with your future travels.
Didn't get an Boarding Pass unless it…
Didn't get an Boarding Pass unless it is less then 12 hours before the flight. Tried to reach kissandfly the whole day without success. Thanks god I found Mariia Ivasiuk who supported me very professional and solved this problem for me. Thank you Marila for bringing this to a good end for me!!!
26 July 2026
Unprompted review
Reply from Kissandfly.de
Dear Mike Bachler,
Thank you for taking the time to share your experience. We sincerely appreciate your patience and are delighted to hear that your issue was successfully resolved.
A special thank you for recognizing Mariia Ivasiuk. We will be sure to share your kind words with her—they will mean a lot.
We wish you a pleasant journey and hope to welcome you again in the future!
There is no way to book additional…
There is no way to book additional luggage, also it is stated after your booking you should add your access luggage!
If I had known before I definitely would not have used the provider!
Not good!
25 July 2026
Unprompted review
Reply from Kissandfly.de
Dear Klaus Vetter,
Thank you for your feedback. We understand your concerns.
We would like to clarify that it is possible to add baggage to your booking. In fact, we have already sent you an email with the available baggage option and its cost.
If you are still interested in adding baggage, please reply to our email. Once we receive your confirmation, we will do our best to arrange it for you as quickly as possible.
We look forward to your reply and remain at your disposal should you need any further assistance.
Avoid booking through this company
Avoid booking through this company. I strongly recommend not buying the €80 insurance either—it turned out to be completely useless. They seem to do everything they can to make you pay extra, and there are always problems with the airlines that they don’t resolve properly. My experience was extremely disappointing, and I would never use this service again. Save yourself the stress and book elsewhere.
23 July 2026
Unprompted review
Reply from Kissandfly.de
Dear Marouan Dhane,
Thank you for sharing your feedback. We are sorry to learn that your experience did not meet your expectations.
After carefully reviewing your booking, we can confirm that all of your requests were processed and your ticket was successfully reissued. We would also like to clarify that all fees related to ticket changes are determined solely by the airline and are applied according to its fare rules.
Regarding the Flexible Ticket service, this option waives our own service fee when eligible changes are requested. However, any fare difference, airline change fee, taxes, or other charges required by the airline remain payable directly to the airline. Unfortunately, these are mandatory airline charges over which we have no control and cannot modify or waive.
We understand that this may be disappointing, especially when additional costs are involved, but we always strive to provide transparent information and process every request as quickly as possible within the airline's policies.
If our explanation has helped clarify the situation, we would be truly grateful if you could take a moment to reconsider and update your review and rating. This is very important to us, and your feedback helps us continue improving our service.
Reply from Kissandfly.de
Dear Honyer,
Thank you for your wonderful feedback!
We are delighted to hear that everything went quickly and smoothly. Your kind words mean a lot to our team and motivate us to continue providing the best possible service.
We truly appreciate your trust and look forward to assisting you with your future travels.
Happy for Help!
Mrs. Hrytsan Nataliia was very supportive.
Thank you very much!
20 July 2026
Unprompted review
Reply from Kissandfly.de
Dear Dilo,
Thank you for taking the time to share your feedback.
We are delighted to hear that Nataliia Hrytsan was able to provide you with the support you needed. Your kind words mean a great deal to both Nataliia and our entire team, and we truly appreciate your recognition of her efforts.
Thank you for choosing our service. We wish you a pleasant journey and look forward to assisting you again in the future.
Avoid this agency if you expect…
Avoid this agency if you expect customer support when something goes wrong.
My case took more than a month without any solution. Endless automated replies, no real assistance, and no sense of urgency, even though my flight date was approaching.
Lufthansa solved the exact same issue in one live chat within minutes. Kiss & Fly failed to do it in over a month.
I experienced unnecessary stress, uncertainty, and frustration because of their poor customer service.
I will never book through Kiss & Fly again and cannot recommend them to anyone.
19 July 2026
Unprompted review
Reply from Kissandfly.de
Dear Daria Piddubna,
Thank you for taking the time to share your feedback.
We would like the opportunity to investigate your case thoroughly and provide you with a detailed explanation of what happened. To help us identify your booking, could you please provide your booking reference, the phone number and the email address used during the reservation?
Once we receive this information, we will carefully review the details of your case, investigate the communication history, and provide you with a comprehensive response. Our goal is to better understand the situation and do everything we can to assist you.
We appreciate your time and hope to hear from you soon.
Ticket issues
I booked a flight and had issues retrieving the appropriate flight information needed. Mariia Podvadtsiatnyk on customer service helped me and fixed my problem within 2 minutes. Their customer service works hard and efficiently to help customers and are very kind during the process. Strongly recommend reaching out to them if anyone has problems or concerns with their booking.
18 July 2026
Unprompted review
Reply from Kissandfly.de
Dear Customer,
Thank you for taking the time to share your experience with us.
We are delighted to hear that Mariia Podvadtsiatnyk was able to assist you promptly and resolve your issue so quickly. Your kind words about her professionalism, efficiency, and dedication mean a great deal to both Mariia and our entire team.
Providing timely and helpful support is always our priority, and we are grateful for your recommendation. It was our pleasure to assist you, and we truly appreciate your trust in our service.
We wish you a pleasant journey and look forward to assisting you again in the future.
Good price, only on the first look
Good price on the first look, but then so many additional costs you have to un-click actively to not pay extra. Also the luggage regulations are not really clearly stated.
14 July 2026
Unprompted review
Reply from Kissandfly.de
Dear Bea,
Thank you for sharing your feedback. We are sorry that the booking process and the baggage information did not appear clear enough.
All additional services offered during the booking process are optional and can be declined before payment. According to your ticket conditions, the fare includes one personal item only, while checked baggage is not included. The applicable baggage allowance and restrictions are also specified in the ticket confirmation.
Please let us know which particular aspect of the baggage conditions requires clarification, and we will be happy to provide you with more detailed information.
Kiss&Fly is not refunding my money for…
Kiss&Fly is not refunding my money for a cancelled flight. I bought a flight ticket from this company on 10 Jun 2026 for a flight on 26 Jun 2026. The purchase process was a bit suspicious so I tried to confirm the booking with the airline (AJet) but no success. About eight days before the date of the flight, Kiss&Fly informed me that the flight has been cancelled by the airline and they can give me a refund. I requested a refund on June 18th. Kiss&Fly is saying that they are waiting for AJet to confirm and not refunding my money. It has been almost a month and the money has not been refunded. Stay away from Kiss&Fly as they seem to be scamming people.
Edit: August 3rd, three weeks after posting this review, situation has not changed. Kiss&Fly still has not refunded my money.
18 June 2026
Unprompted review
Reply from Kissandfly.de
Dear Borga,
We are sorry that the refund process is taking longer than expected and understand your concern.
At the moment, we are still awaiting the airline’s authorization to process the refund. Unfortunately, we cannot influence the time the airline takes to review and approve the request. Nevertheless, we are doing everything possible on our side to speed up the process and continue following up with the airline for an update.
As soon as we receive any new information, we will notify you immediately.
UPD 07/08
Dear Borga,
We would like to confirm that the full refund for the cancelled flights was processed on 30 July.
Please check your bank account to confirm that the funds have been credited. Should you require any additional information regarding the transaction, please let us know.
If you have already received the refund, we would also be very grateful if you could find a moment to update your review and rating to reflect the final resolution of the case. Your feedback is extremely important to us and helps other customers receive an accurate understanding of their experience with our service.
Thank you for your time and cooperation.
Use their Whatsapp customer support
I was having trouble checking in and i contacted their whatsapp number “travel support”.
Their empolyee, Anastasiia Volosianko helped me and my sister very fast and we managed to check in on time !
I would suggest all to use the whatsapp customer service for issues.
8 July 2026
Unprompted review
Reply from Kissandfly.de
Dear Sara,
Thank you for your wonderful review!
We're delighted to hear that Anastasiia Volosianko was able to assist you and your sister promptly, allowing you to complete your check-in on time. We will be sure to share your kind words with her—they will mean a lot.
Thank you as well for recommending our WhatsApp support. We truly appreciate your trust and wish you both many pleasant and safe journeys!
Competitive rates, quick support
Must say, competitive rates, quick support via mail (answer within hours), all good. All good!
25 June 2026
Unprompted review
Reply from Kissandfly.de
Dear Jojo,
Thank you so much for your kind feedback!
We are delighted to hear that you found our rates competitive and that our email support team was able to assist you quickly and efficiently. Providing reliable service and timely assistance is always our priority.
Thank you for choosing us, and we look forward to helping you with your future travels. Wishing you many wonderful journeys ahead!
SCAM! DO NOT BUY
SCAM! Do NOT deal with this company in any way. You will be worse off if you do. They take your money, cancel your plane tickets, and then refuse to refund you.
If I could give 0 or negative stars for Kiss and Fly, I would. I cannot believe this company has any positive reviews, and I would venture to say a lot of them are probably fake.
I bought a flight through Kiss and Fly A YEAR AGO that they cancelled (without informing me--I found out when I got to the airport) and they have NOT refunded a dime. I had to repurchase my flight when I arrived at the airport in order to get on my flight.
They finally agreed to refund me, but are refusing to refund via my original payment method, by check, or another secure method. They are instead demanding that I provide my bank account number OVER EMAIL in order to "wire" the funds to me. My card number was already stolen on their website (I found erroneous charges immediately after buying from Kiss and Fly), and this seems like another convenient way for them to easily steal money from you. Stay away from these folks!
23 July 2025
Unprompted review
Reply from Kissandfly.de
Dear Sierra,
We are sorry to hear that you feel this way about your experience.
As explained in our previous email correspondence, we agreed to compensate you based on the receipt for the replacement ticket you provided. Since the amount of the new ticket exceeds the value of the original booking, we requested your bank details solely to process the additional difference via bank transfer.
Please note that bank details are only requested when a refund cannot be completed entirely through the original payment method. Such information is handled securely and used strictly for refund processing purposes.
We have also informed you that, if you prefer, we can explore the possibility of refunding the original ticket value to the original payment method only. As almost one year has passed since the booking date, this option requires additional confirmation from our Finance Department.
All relevant information and explanations have already been provided to you via email, and we remain available to continue assisting you in resolving this matter.
I liked having a person -not a machine-…
I liked having a person -not a machine- to ask. I didn't understand very well one aspect of my booking, I was able to reach Maria Ivasiuuk very fast, and she was of great help, clear and concise, accompanying me in every step and I could solve my problem. Many Thanks to Maria.
11 June 2026
Unprompted review
Reply from Kissandfly.de
Dear José Ignacio González,
Thank you so much for your kind words and for taking the time to share your experience.
We are delighted to hear that Maria Ivasiuuk was able to assist you quickly and provide the clear, personal support you needed. We understand that some travel-related questions can be confusing, and we believe that speaking with a real person who listens and guides you through the process can make all the difference.
Your recognition of Maria's professionalism, responsiveness, and dedication means a great deal to us, and we will be sure to share your feedback with her.
Thank you for choosing our service. Should you need any assistance with future bookings, we will be more than happy to help.
I am writing to express my extreme…
I am writing to express my extreme frustration and disappointment with the way my case has been handled.
My friends and I booked a flight through your platform. In the middle of the night, we received an email informing us that our flight had been cancelled. No alternative flight was offered, no assistance was provided, and no reasonable solution was proposed. We were left completely on our own to deal with a situation that was not our fault.
As a result, we had to arrange and pay for a replacement flight ourselves. The following day, we arrived at the airport more than ten hours before departure to resolve the issue directly with the airline. After a lengthy and exhausting discussion, we were informed that because no alternative flight had been provided, we were entitled to a refund of €150, which would be transferred within 30 days.
That promise was made over three months ago.
Since then, I have sent five separate emails asking for an update regarding my refund. Despite my repeated attempts to resolve this matter, I have still not received the money that was promised to me. Instead, today I received yet another disappointing email from KissandFly stating that you have not received the money either.
Frankly, this explanation is unacceptable. As your customer, I should not have to spend months chasing a refund that should have been processed long ago. I paid for a service that was not delivered, received no support when the flight was cancelled, had to arrange my own alternative travel, and am now being forced to waste even more time pursuing a refund that should already be in my account.
This entire experience has been characterized by a lack of responsibility, poor communication, and extremely disappointing customer service. The way this situation has been handled is unacceptable and has completely destroyed my trust in KissandFly.
I am requesting immediate action and a clear explanation regarding the status of my refund.
19 March 2026
Unprompted review
Reply from Kissandfly.de
Dear Michaela Rakicka,
Thank you for taking the time to share your experience. We fully understand how upsetting flight disruptions can be, especially when they affect important travel plans.
After carefully reviewing your booking and the correspondence related to your case, we can confirm that the flight schedule change and cancellation information was communicated on March 19. According to the airline's policy, refund requests related to this type of flight disruption must be submitted within 40 hours of the flight's departure.
Our records show that your refund request was submitted on April 25, which was significantly outside the timeframe established by the airline. As a result, the airline rejected the request with the following reason: "Flight cancellation requires a refund request within 40 hours of the flight's departure. This request has exceeded this time frame and cannot be refunded for schedule change."
We understand that this outcome is disappointing, particularly given the efforts you made to resolve the matter. However, as an agency, we are required to process refund requests according to the airline's rules and authorization procedures.
Please be assured that we have reviewed your case thoroughly and have provided all available information regarding the airline's response.
We appreciate your feedback, as it helps us improve our communication and service processes, and we are truly sorry that your experience has affected your trust in our company.
Everything went perfect and quick
Everything went perfect and really fast! They reply immediately and help you
1 June 2026
Unprompted review
Reply from Kissandfly.de
Dear Zuri,
Thank you very much for your wonderful review!
We are delighted to hear that everything went smoothly and that our team was able to assist you quickly. Providing prompt responses and helpful support is always our goal.
Thank you for choosing our service. Should you need any assistance with future bookings or travel plans, we will be more than happy to help.
Darius Whitfield provided excellent…
Darius Whitfield provided excellent service in helping me guiding through flight changes. He has been extremely supportive. Even when technical issues appeared he had a perfect answer for me.
30 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Sabrina,
Thank you very much for your review!
We are delighted to hear that Darius Whitfield was able to assist you throughout your flight changes and provide the support you needed. It is especially rewarding to know that his guidance and prompt solutions helped even when technical issues arose.
We will be sure to share your kind words with Darius. Thank you for choosing us, and please feel free to contact us anytime if you need assistance with future bookings. We will be happy to help.
Nataliia Chykulaieva help me a lot…
Nataliia Chykulaieva help me a lot assisting me recovering my email for the flights
30 May 2026
Unprompted review
Reply from Kissandfly.de
Dear Federico Espinasse,
Thank you very much for your review!
We are delighted to hear that Nataliia Chykulaieva was able to assist you with recovering access to your flight information and provide the support you needed. We will be sure to share your kind words with her.
We are happy that we could leave you satisfied with our service. If you need any assistance in the future, we will be more than happy to help with your next bookings and travel plans.
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