John Hall's Alaska Reviews 

653
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the tour guides and staff for being exceptionally knowledgeable, friendly, and attentive to every personal need throughout the trip. Guests consistently mention feeling completely cared for from the moment they arrive until their departure. Travelers note that all logistics, including comfortable accommodations, delicious meals, and seamless luggage handling, are meticulously organized for a stress-free journey. People also appreciate the breathtaking locations and well-planned itineraries that offer a perfect and exciting blend of outdoor adventure and sightseeing. Many express a deep appreciation for the small group atmosphere which makes the overall adventure feel intimate and exclusive.

What people talk about most

Service

Customers expressed great satisfaction with the service, highlighting professional tour guides, flawless... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Holidays

Users describe positive interactions with holidays, highlighting them as once-in-a-lifetime experiences... See more

User experience

Consumers find user experience to be exceptionally positive, frequently highlighting well-organized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As being first time John Hall's guests and visitors of Alaska, we highly recommend the Grand Slam tour as it gave us the most variety of sights and experiences in the 49th state in just 10 days. The... See more

Company replied

Rated 5 out of 5 stars

John Hall's team had every detail planned out ahead of time and ready for our group Alaskan adventure tour. The experience was absolutely phenomenal! I will treasure the memories (and photos) forever... See more

Company replied

Rated 5 out of 5 stars

John Hall's Alaska was the best travel experience! The entire staff left nothing to chance. Berkleigh met us at the airport a day early, checked us into Hotel Captain Cook and it just got better from... See more

Company replied

Rated 5 out of 5 stars

Our flight was cancelled in Seattle and our earliest flight was the next day at 5 pm. Jenny and John were exceptional in making sure we were taken care of us by meeting our air flight very late at... See more


Company details

  1. Cultural Tours Provider

About John Hall's Alaska

Written by the company

Quality experiences – large and small – set John Hall’s Alaska apart. In operation since 1982, nobody covers more of Alaska or provides a more enriched small-group experience. As a small family-owned and operated tour company with a passion for Alaska, personal attention, exclusive remote access, immersive cultural encounters, and included meals and activities are hallmarks of the John Hall’s Alaska experience.

These guided tours travel to all five regions of Alaska – the Artic, Inside Passage, Interior, Southcentral, and Southwest – and with group sizes ranging from only 24 to 40 guests, John Hall’s Alaska provides a more intimate “real” Alaska experience. Wildlife encounters, native cultural experiences, behind-the-scenes access, outdoor activities, and the finest lodging in Alaska are highlights of every departure. Combined tour offerings feature six of Alaska’s eight national parks and optional trips to the other two can be added before or after any scheduled tour.

Depending on the itinerary, guests explore via a wide range of transportation modes such as luxury motorcoach, small aircraft, GoldStar first-class rail service, and small private charter vessels. To ensure the highest level of comfort, John Hall’s Alaska operates and maintains a custom-built fleet of spacious MCI motorcoaches that represent the best on the roads of Alaska. Discover more about these award-winning tours.

John Hall's Alaska Cruises & Tours - Award-winning and immersive vacation packages.

Written by the company

We promise to deliver exceptional vacation moments, one small group at a time.
We are proud to be an Alaska Green Certified tour operator working daily to preserve and protect Alaska's wildlife and natural environments for the enjoyment of decades to come.

Contact info

5.0

Excellent

TrustScore 5 out of 5

653 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(653)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The people were happy and helpful

The people were happy and helpful. Pat was great at answering questions. He was truly interested in Alaska even though he didn't live there. He made the experience exciting

17 June 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for the kind words! We’re so glad to hear how helpful everyone was and that Pat made the experience exciting with his enthusiasm for Alaska. We appreciate you sharing your experience!

Rated 5 out of 5 stars

They did a wonderful job.

We had a great time we did land tour and cruise.
We had a wonderful time, nice hotels and the food was fantastic.

18 June 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for the kind review! We’re so glad you enjoyed both the land tour and cruise, including the nice hotels and fantastic food along the way.

Rated 5 out of 5 stars

We went with John Hall because my…

We went with John Hall because my cousin went last year and had nothing but good comments. We were so, so glad we took their advice. Kathy and I had a Great time. Weather cooperated perfectly and we feel we saw everything we were hoping for. Our guide STEVE was great! He couldnt have been any better. He really came across that he really cared that we were not disappointed. I am a ferm believer that word of mouth will make or brake a company. We are trying hard to tell everyone we can about the best vacation ever. Thank you Rodney Smit

11 June 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you, Rodney, for such a thoughtful review! We’re so glad you and Kathy had a great time - from the perfect weather to seeing everything you hoped for. It’s wonderful to hear how much you enjoyed traveling with Steve and that his care and attention made the experience even better. Word of mouth truly means a lot, and we appreciate you sharing your “best vacation ever” with others!

Rated 5 out of 5 stars

Great trip

Great trip. People were all nice. Accommodation and meals were beyond awesome. Ever was taken care of,that made the trip even better.

11 June 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for the great review! We’re so glad to hear you enjoyed the wonderful accommodations and meals, and that having everything taken care of made the trip even better. We appreciate you sharing your experience!

Rated 5 out of 5 stars

Trip of a Lifetime

From start to finish we were treated like royalty by John Hall. Our tour guide Steve was exceptional and knew so much. The schedule was set so we saw the best of the best. Rooms were high class and the food was unbelievable. You eat a lot so no excuse to say you’re hungry l. Best trip I ever have taken and the scenery was breathtaking and met so many incredible people who are now friends. John Hall put together the best tour ever.

12 June 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for sharing such a wonderful review! We’re thrilled to hear this was truly a trip of a lifetime and that Steve’s exceptional guiding, the rooms and all that unforgettable food made your experience so special. We’re honored to hear it was the best trip you’ve ever taken!

Rated 5 out of 5 stars

The trip was 5 stars from start to…

The trip was 5 stars from start to finish. We really appreciated having a guide that was from Alaska. We will recommend John Hall's Alaska to friends and family!

11 June 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for review! We’re so glad your Alaska guide’s local expertise made the trip special. And we truly appreciate your recommendation!

Rated 5 out of 5 stars

The total experience was exceptional

The total experience was exceptional. The time you get off the plane till the time you’re ready to depart is covered by John Hall. The luggage is handled from start to finish. The meals are diverse and delicious. The opportunity to explore Alaska is more than we ever imagined. The Hall experience is one that will be talked about and remembered. The things we did, the places we saw/experienced can not be compared to any other tour. This was not just cruise on a ship and see Alaska. We actually get to have a true feel for this state. The John Hall Untamed Alaska tour is the only way to go!!

2 June 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for your incredible feedback! We’re thrilled to hear that your Untamed Alaska experience exceeded expectations and we are honored to have been part of such a memorable adventure. We hope to welcome you back for another journey soon.

Rated 5 out of 5 stars

John Hall's Alaska is the best tour operator.

John Hall's Alaska is the best tour group in my opinion. They are very personal, hands on for all of your needs. They plan and execute the activities very well. If any personal needs arise, they provide the assistance needed to resolve the issue. My wife had an ear infection, the tour operator found a clinic, dropped us off at the clinic and arranged a ride back to the hotel after the appointment. Everything is taken care of. Luggage is handled. All hotels / stays are top notch. When they say "inclusive" it means "inclusive". This was our second tour with JHA. Highly recommend them.

2 June 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for the fantastic review! We’re so glad to hear our team’s personal, hands‑on care - from planning great activities to helping with unexpected needs- made such a difference. It’s wonderful knowing the inclusivity and seamless logistics helped make your second tour just as memorable. We truly appreciate the recommendation and hope to welcome you back again.

Rated 5 out of 5 stars

The Untamed Alaska trip was awesome

The Untamed Alaska trip granted access to very special locations and services which provided opportunities to explore nature, wildlife, great food, Alaskan culture and history, and enjoy fun activities.

2 June 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thanks for the great review! We’re so glad the Untamed Alaska trip gave you access to those special places and experiences that made it such an awesome adventure.

Rated 5 out of 5 stars

Ready for my next trip!

We’ve experienced two amazing trips with John Hall’s Alaska. I just knew our Aurora and Iditarod trip couldn’t possibly live up to our Grand Slam tour, but I was so wrong! These small group, perfectly thought out, all inclusive trips are first class. From Jenny in the office, to Elizabeth, Matt, Mark, Patrick and all the other John Hall family, by the time we left, we felt like part of one big family. We enjoyed meeting and traveling with some great fellow travelers. If you want a wonderful company to travel with, one that will take care of every little detail, and one that truly wants you to have the best experience, you’ve found it at John Hall’s Alaska. Looking forward to our next trip!

13 March 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

What a joy to read this! We’re so glad your journey felt like traveling with family and that both of your tours delivered unforgettable moments. Our team will love hearing this. We look forward to exploring Alaska with you again soon!

Rated 5 out of 5 stars

Fantastic tour company

Fantastic tour company. Every thing is included in your tour. No hidden fees or extra charges. Excellent food, lodging, and guides.

21 April 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for the great review! We’re so glad you enjoyed the all‑inclusive experience of John Hall's Alaska.

Rated 5 out of 5 stars

Costa Rica

Our Costa Rican tour guide was very informative and the itinerary provided us with an opportunity to see the variety that Costa Rica has to offer.

22 April 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you so much for your kind words!

Rated 5 out of 5 stars

Highly recommend

Unique experiences/accommodations and the opportunity to see the true diversity of Costa Rica up close and personal from the Caribbean to the Pacific! This itinerary offered something for everyone including flora/fauna lovers, beach enthusiasts and those into history/culture. Every detail was handled with the utmost care and attention by our onsite representative.

22 April 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for the wonderful review! We’re so glad you enjoyed the diverse experiences across Costa Rica and felt well cared for throughout your trip. It means a lot to know the itinerary had something for everyone.

Rated 5 out of 5 stars

The best tour company hands down!

Every tour that I have been on with John Hall’s Alaska has been fabulous! They are the best tour company! The Costa Rica Explorer adventure was amazing! We got to see the beautiful architecture of San Jose’, the rainforest (the wildlife), and the plantations. Truly a wonderful trip!

19 April 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you so much for your feedback, and we're so glad you had a wonderful time exploring Costa Rica!

Rated 5 out of 5 stars

5 star tour to Australia and New Zealand

We just got back from John Hall's Alaska tour to Australia and New Zealand. It was a 5 star experience the whole way, from the hotels to the food and all the tours. Everything was first class and taken care of. I would highly recommend any of their tours - This was our second and just like the first one - everything was excellent.

8 April 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you so much for this feedback! We are so happy you enjoyed your World Adventure!

Rated 5 out of 5 stars

John Hall delivers great experiences

John Hall tours treat me like a Queen. I have no worries, or concerns, just look and enjoy where ever I'm at for that day. The tour guides are professional, patience, kind, friendly and enjoyable to be around,

15 March 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

We truly appreciate your feedback. We love hearing that you feel like royalty on our tours. Thank you for traveling with us!

Rated 5 out of 5 stars

Trip of a lifetime

My family and I had a trip of a lifetime, my personal dream adventure. Great organization, accommodations, excursions and our host, Jeremy, was terrific. Knowledgeable, helpful, calm ad very organized.

14 March 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for sharing such wonderful feedback! It’s great to hear your trip was everything you hoped for, and that Jeremy helped make it so memorable.

Rated 5 out of 5 stars

Alaska was/is wonderful!

Great trip. Great guide, Matt, great driver, Patrick, wonderful locations, wonderful events. Hotels, meals and activities were top rated.

3 March 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for sharing your experience. We’re thrilled to hear you enjoyed the trip, the team, and the incredible Alaska highlights. We appreciate you traveling with us and hope to see you again!

Rated 5 out of 5 stars

Don't Hesitate! Book Now!

From the very first interation with John Hall's Tours, I felt taken care of and appreciated and this feeling lasted my whole trip. Jenny was the one to let me know Alaska Airlines had changed my reservation by 5 hours on both my flights; the airlines hadn't notified me. I don't think there is a better company to see Alaska with, especially to experience the Iditarod and Northern Lights. When people ask me about my trip, the first words out of my mouth are, "It was AMAZING!". The treatment was 5 star and they thought of everything. I will definitely consider travelling with them again. It was everything I would have wanted to fulfill my bucket list wish.

4 March 2026
John Hall's Alaska logo

Reply from John Hall's Alaska

Thank you for sharing such an enthusiastic review! We’re delighted to hear you felt supported from start to finish and that the Iditarod and Northern Lights made your trip unforgettable. It’s wonderful to know the experience lived up to your bucket‑list hopes, and we’d be honored to welcome you on another adventure in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look