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KinlyReviews 

3,076
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,789 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, making the process of claiming benefits much easier and less stressful. Many people highlight the excellent service, noting its efficiency, thoroughness, and the clear explanations provided, which helped them secure benefits they didn't even know they were entitled to. Reviewers frequently mention that the company takes the stress out of navigating complex forms and procedures, often completing the paperwork on their behalf. However, some people mentioned issues with communication, such as unreturned calls or staff being perceived as rude. A few other people also felt that the company was overly persistent in chasing paperwork, despite their personal circumstances.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, politeness,... See more

Service

Clients share positive opinions on service, consistently describing it as helpful, efficient, and easy to... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and efficiency of... See more

Claim

Reviewers express satisfaction with the claim process, often highlighting how they were helped to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially you have to answer some questions that indicate you MAY be eligible. Pass that and you get an appointment for a deeper interview. It becomes obvious why doing it on your own won't get wha... See more

Rated 5 out of 5 stars

I had tried to fill in the Attendance Allowance forms for my mother who is 90 years old but it was a difficult process. In the end I decided to use Kinly to just make the process easier. Their team w... See more

Rated 5 out of 5 stars

It's difficult to think of how my experience with the agency could have been improved. It was thorough, sincere, support team & quick, responding after a missed phone call , helpful with doubts &fears... See more

Rated 5 out of 5 stars

I would recommend Kinly to anyone over the age of 66. They are compassionate and caring and help you to navigate the process of claiming unknown benefits entitled to you. They are not scammers. If as... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,076)

2,838 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Over 66? Health probs? Call Kinly!

I would recommend Kinly to anyone over the age of 66. They are compassionate and caring and help you to navigate the process of claiming unknown benefits entitled to you. They are not scammers. If as I said you are over 66 and suffering with health ailments give them a call. It costs nothing initially.
Google 'Kinly'

10 June 2026
Rated 5 out of 5 stars

Very helpful

Very helpful, friendly, listened, not pushy, nothing was too much trouble, happy to answer any questions.

24 June 2026
Rated 5 out of 5 stars

Great company

Professional and friendly staff who help you to complete a complicated form which appears to want you fail but helped me get attandance
allowance so thank you. Kind regards Mark

24 June 2026
Rated 5 out of 5 stars

Attendance Allowance

The man on the phone who helped me fill out the form was so friendly and helpful, I don't think I would have found it as easy on my own, I am very grateful to Kinley for their help, This Allowance will make such a difference to my life,

24 June 2026
Rated 4 out of 5 stars

Attendance Allowance

Kinly were very helpful, I probably would not have applied for Attendance Allowance on my own, you never think you are bad enough and just ' get on with it'.
I was denied at first but then spoke to DWP and it was granted.
Have now received payment from when my application was put in and there was plenty to pay Kinlys fee.

23 June 2026
Kinly logo

Reply from Kinly

Dear Amanda,

Thank you very much for your positive feedback. We're so pleased that after the initial challenges that many often face with applying, that we were able to successfully support you with the Attendance Allowance. We are also on hand to help with any other queries you have going forward. Please do share your experience with anyone else you know who may benefit from our service - we have a referral scheme in place and would be delighted to help.

Best wishes,
The Kinly Team

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