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KinlyReviews 

3,153
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,938 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, making interactions pleasant and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the process, especially when navigating complex claims. Reviewers are particularly impressed with the support received for their claims, often leading to successful outcomes that would have been difficult to achieve independently. However, some people mentioned feeling pressured during the process and experienced issues with follow-up calls not being returned, or encountering staff who seemed confused or rude.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with the service, consistently praising its professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

User experience

Users describe positive interactions with user experience, finding the application process to be simple,... See more

Claim

Reviewers mention positive feedback about claim, with many expressing gratitude for the support received,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I looked at the application form and quickly realised that this was not a simple straightforward document to complete. I read the reviews about Kinly and rang them. From that initial call, everything... See more

Rated 5 out of 5 stars

Kinly are helpful in helping you to apply for Attendance Allowance by speaking directly for answers to questions that cover your circumstances. If you have seen the application form you will understa... See more

Rated 5 out of 5 stars

The Kinly team is a well co-ordinated group team-players. They are great listeners and highly motivated professionals who are willing to help their clients. They did what they promised, and delive... See more

Rated 5 out of 5 stars

The people taking my information were careful and considerate with their questions, they didn’t make me feel under pressure at all - unlike the operatives working on behalf of DWP for PIP. Like chal... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(3,153)

2,920 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kinly delivers amazing results Kindly telephoned me saying that I might…

Kinly telephoned me saying that I might be entitled to assistance allowance and asked if I would like to try and claim. I accepted and Kinly help me with the form from start to finish, in fact when they sent me the form all I had to do was sign it in two places and fill in my bank details. Everyone I dealt with at Kinly, referring to my claim was very nice, polite, helpful,and very professional in their job. I would definitely recommend Kinly to my family and friends and anybody else that I think would be as satisfied and grateful with the outcome that Kinly made possible for me. It was only just exactly 6 weeks after I posted my claim form that I was informed by the DWP, Department of work and Pension that my claim has been successful and the first payment has gone into my bank account and I have been awarded the highest award possible for attendance allowance. I have never heard of attendance allowance and I cannot thank Kinly enough.

26 June 2026
Rated 5 out of 5 stars

My experience with Kinly.

Apart from some needed changes to my application form at the start, this experence has been nothing but a positive and straite forward experience. The extra benefit I am now getting is going to make a big in difference my life.

26 June 2026
Rated 5 out of 5 stars

Helpful ,stress free and informative

I approached Kinly to find out if I was eligible for attendance allowance and after speaking to one of their representatives who arranged a follow up phone call with a very pleasant young man who talked me through the required paperwork and then he successfully applied on my behalf.
It was not stressful in the least and I was put at ease not rushed at all please use them if you need assistance as I greatly appreciated the assistance given.

26 June 2026
Rated 5 out of 5 stars

What a great service

What a great service, explained every complex step of the way. Such care and professionalism helped me feel less conscious about my disability. I would recommend Kinley to anybody their support was much needed to achieve a successful outcome.

26 June 2026
Rated 4 out of 5 stars

it was a general enquirey that turned…

it was a general enquirey that turned into reality suprisingly quickly but i think you should be more upfront about costs

19 June 2026
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Reply from Kinly

Dear Peter,

Thank you very much for your feedback, and we’re thrilled to hear we have been able to support you. We appreciate your comment and will take it on board as we continue to improve the experience for our customers. We are also on hand to help with any other queries you have going forward.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

Professional, caring, human staff members!

The prompt service and the caring way everything has been carried out is second to none. Each of the people I've spoken to at Kinly has been professionally friendly, reassuring, and made me feel at ease with the process. My first call was on a Tuesday, I was called back, for the questionnaire on the Wednesday. My claim date was confirmed by DWP 3 days later and my 1st payment into the bank was a total of 28 days after 1st contact. Superb service. Well done!

26 June 2026

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