kingsdeneproperty.com Reviews 

219
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the clear communication and the smooth user experience provided throughout various processes. However, some customers also noted issues with specific individuals, describing some interactions as rude and unprofessional. A few other people also felt that customer service declined significantly once they became tenants, particularly regarding repairs and ongoing property issues.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising staff members for their... See more

Service

Reviewers mention positive feedback about service, highlighting the efficiency, professionalism, and... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, responsiveness, and... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(219)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely Wonderful Agency

Charley from Kingsdene was really amazing in the whole journey. She could not do enough. helped me all the way and made me feel I am definatly with the right agents. Had a great experience and I got the Apartment I wanted which was the best thing ever.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Charley from the Deansgate branch

Charley from the Deansgate branch helped us secure our property within just over 24 hours of requesting a viewing. She was really helpful and very responsive to our queries and was available outside of office hours, which was appreciated.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Commendation on services rendered

Hi Faye,

I am writing to express my gratitude for your outstanding work in renting out my property. You managed to secure a tenant in a short period of time, showcasing remarkable efficiency.

Your team's collaborative efforts were evident throughout. Every enquiry was addressed promptly, and your professionalism was unwavering. You understood my needs perfectly and used your market expertise to achieve a great result.

Thank you for your dedication and excellent service. I’ll definitely recommend you to others.

Regards,

Daniel

14 May 2025
Unprompted review
Rated 5 out of 5 stars

The estate agent you want!

I’m leaving this review mainly because we had the most fantastic estate agent. If you get the chance ask for Charley Wosser she is honestly the most down to earth and helpful person who has got us through the process effortlessly. I cannot emphasise enough just how much she helped us.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience is with the Leeds team…

My experience is with the Leeds team who used to be JLL before Kingsdene bought them out. They've looked after me as a tenant and still do until end of month. This is a very professional team who take their jobs seriously. Laura and Sam at the Leeds office are both pleasure to deal with it and have helped me with every query and dealt with maintenace requests promptly. Thnaks guys it was really appreciated! Highly recommended!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Charley was excellent

Charley was the agent that helped sell my property - excellent service and really helped move the deal forward on some quite tricky points too

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Renting in Manchester made easy...

The Manchester rental can be a minefield usually full of agents who just see you as a number. I was pleasantly surprised when I was dealing Kingsdene.

Firstly, I spoke with Charley who initially couldn't offer me an option that aligned but didn't give up. Contacting me the very next day with an amazing option.

Secondly, we were shown the property we decided to rent by Jacob who was very clear, professional but also down to earth. Following the visit he was always very responsive to any question.

Overall, I'd recommend Kingsdene to others who are looking to rent and possibly buy in Manchester.

13 March 2025
Unprompted review
Rated 1 out of 5 stars

The worst agency in UK

Extremely disappointing agency they are totally unaware what they are doing. I tried to purchase property vie kingdene but they totally failed. They dont accept responsiblity. They dont answer the customer request. I don't recommend anyone work with them!
You havent answered my question you just slight it. You dont care your customer. It has been 5 months you keep me waiting. I lost time and mkney because of you. I will go further to get my full money.
I contacted with you this is your responaibility but it is easier for you to not accept your respinsibility. It has been more than 1 month we sent document but still asking same document. This is your lack of responsiblity!!!

1 February 2025
Unprompted review
kingsdeneproperty.com logo

Reply from kingsdeneproperty.com

Hi Asli,

Thank you for leaving a review and I'm sorry that your purchase did not go as planned.

I believe we have answered all your questions via email and have always come back to you in a timely manner.

We did not keep you waiting, we were working with you to find a suitable lender and having found one for you - you then withdrew. Which we completely understand, but overall, we did everything we could to help find a solution for you.

In relation to your reservation fee, this is retained by the developer (not Kingsdene), as per the terms of your reservation agreement.

Again, apologies that it's not the outcome we had all hoped for.

Rated 5 out of 5 stars

Great Experience with Jacob

Jacob made the process of finding the right property for our needs easy in a professional manner. Would highly recommend Kingsdene as a result.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

outstanding estate agent in Manchester

Fantastic service from Jacob Paton at Kings Dean property Jacob is honest authentic extremely professional He is very knowledgeable about the U.K. property market. I would say the best estate agent so far. Jacob is a great communicator and has common sense.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

5 stars for Charley @ Kingsdene

Had a great viewing with Charley-Joe today in Manchester. Charley was brilliant, made me feel very comfortable and had answers for every question i had, made me feel like she cared, which I haven't found in many estate agents. Well definitely keep using Kingsdene till I find my perfect apartment.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Kingsdene and special thank you to Victoria

My experience since day 1 with Kingsdene has only been positive and dealing with Victoria has made it all the better. She has been on it from the beginning, always available when I had any issues and quick problem solving. I've rented with them for about 18 months and it has been an overall such a great experience.
Highly recommend this team and special thanks to Victoria Gilroy.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

I had been searching for a suitable…


I had been searching for a suitable apartment in Manchester for a long time, but Charley Wossar was incredibly helpful, and I truly appreciate her support. She kept showing me different apartments from time to time until I finally found the right one.

Charley was also very patient with all my questions, responding quickly and with a positive attitude. I genuinely appreciate her efforts.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Edite Prats is a great agent

Edite Prats looking after my flat has been life changing for me. She really cares about the landlord (me) and the tenants. I live in Dubai so having a safe pair of hands in Manchester means I can relax and get on with my life. She always follows up and gets the a fair deal for everyone.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

My and my friend have been looking for…

My and my friend have been looking for an apartment for a while and we came across kingsdeneproperty and met the most loveliest girl Charley Wosser, she has made the process to easy and 100 times less stressful, she’s done an amazing job in helping us!!

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Most wonderful and supportive agency!

I am so grateful to everyone at Kingsdene who supported me greatly during my tenancy. Especially Lela, Sam, and Laura - their prompt responses for every single question I've had and staunch support in a very personal challenging situation was greatly appreciated. Usually agencies have a bad rep for being impersonal, but this team was very well communicating and made sure they were approachable at all times. Couldn't recommend these guys more, thank you for everything!

6 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look